Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? Queue the time travel music…. It is then launched and made available to customers, growing and changing (larva/caterpillar) until it’s ready to scale (pupa/chrysalis). You are not alone.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120

DISQO

JULY 23, 2019

Any company that wants to survive the current consumer revolution had better strive for perfect product/market fit, because their competition definitely will. Meanwhile, direct-to-consumer models are disrupting how people engage with and purchase from every type of company.

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

Any company that wants to survive the current consumer revolution had better strive for perfect product/market fit, because their competition definitely will. Meanwhile, direct-to-consumer models are disrupting how people engage with and purchase from every type of company.

User Testing 40

User Testing Branding Data Visualization Product Research 40

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

DISQO

APRIL 29, 2020

The coronavirus pandemic has taken a major swipe at the backbone of the economy: consumer confidence. Consumer spending is a major driving force of the economy, and healthy spending can vary significantly based on a number of factors. We used Alpha’s rapid consumer feedback platform to survey more than 350 U.S.

User Testing 52

User Testing Finance Travel Feedback Loop 52

DISQO

APRIL 29, 2020

The coronavirus pandemic has taken a major swipe at the backbone of the economy: consumer confidence. Consumer spending is a major driving force of the economy, and healthy spending can vary significantly based on a number of factors. We used Alpha’s rapid consumer feedback platform to survey more than 350 U.S.

User Testing 52

User Testing Finance Travel Feedback Loop 52

DISQO

MARCH 27, 2020

Many in the business of conducting research or utilizing research to inform decision making are facing uncertainty over how to proceed and wrestling with tough questions. With that in mind, Alpha’s research team has compiled guidance on how to navigate these challenging questions. Should we continue to conduct research?

User Testing 52

User Testing Research Software Travel Feedback Software 52

DISQO

MARCH 27, 2020

Many in the business of conducting research or utilizing research to inform decision making are facing uncertainty over how to proceed and wrestling with tough questions. With that in mind, Alpha’s research team has compiled guidance on how to navigate these challenging questions. Should we continue to conduct research?

User Testing 52

User Testing Research Software Travel Feedback Software 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Mixpanel

JULY 22, 2020

Let’s start by thinking about where goals fit into the big picture: a goal tells you if you’re successfully executing your strategy. Quick feedback loop: The results of your changes can be seen quickly. The post A flight-tested framework for effective goal-setting appeared first on Mixpanel. Why set goals.

User Testing 52

User Testing Product Research Framework Data Visualization 52

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Gainsight

AUGUST 22, 2021

By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. In fact, Forrester research found companies that use PLG strategies hold a median enterprise value that’s twice as high as the public SaaS index as a whole. Sound like a lot of work?

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gainsight

MAY 4, 2023

With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success. In the new world, we focus on the scale a community brings to your customer journey, your Customer Success content, your plays, and courses. That’s community-building from Day 0.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

Gainsight

JUNE 16, 2022

Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. That’s because product analytics give you a few essential advantages when you’re building your roadmap: Clear direction: Product data shows you what your users’ needs and objectives are. User Sentiment.

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

ProductPlan

AUGUST 16, 2022

Sure, there’s the one-off request for a new addition to the product stack or travel for a product management conference. Product operations also improve the customer experience, which any customer-centric organization should value. Product management seldom requests big-ticket items from the management team.

Data Visualization 64

Data Visualization Reporting Tools Feedback Software Product Research 64

Surya Suravarapu

FEBRUARY 27, 2020

Customer-centricity is everywhere in the business vocabulary, perhaps one of the most used buzzwords mentioned in elevator pitches and executive decks. Are we really customer-centric? Our success as Product people lies to a great extent on how well we understand the not-so-obvious patterns in the customer intent and behavior.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

DISQO

MAY 19, 2017

” Dimon is betting that customers will hold onto the card even after they’ve received the sign up perks. Dimon however is betting that he fundamentally understands customer perceptions and behavior better than the competition, which of course piqued our interest at Alpha. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Banking Feedback Loop 40

Amplitude

FEBRUARY 26, 2018

One litmus test for this: if you’re working on your product and you hit a roadblock, and you can’t find a satisfactory answer to your question on Stack Overflow. Do some user research. If we’re very uncertain—we have no idea what to do about a problem—we do research. Make some mockups. Define your requirements.

Research Software 66

Research Software Feedback Software Product Research User Testing 66

Amplitude

FEBRUARY 26, 2018

One litmus test for this: if you’re working on your product and you hit a roadblock, and you can’t find a satisfactory answer to your question on Stack Overflow. Do some user research. If we’re very uncertain—we have no idea what to do about a problem—we do research. Make some mockups.

Research Software 66

Research Software Technical Cofounder Feedback Software Product Research 66

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia. Productboard. Optimizely.

Data Visualization 81

Data Visualization Research Software Feedback Software Analytic Tools 81

Amplitude

OCTOBER 9, 2019

His firm, Black Swan Farming , has worked with a diverse array of companies, including: shipping conglomerate Maersk Line, travel and tourism giant TUI Group, and marketing materials purveyor Vistaprint. “In And the other thing that I find, especially with banks is that there’s no real understanding of customer lifetime value.

Reporting Tools 45

Reporting Tools Analytic Tools Feedback Software Data Visualization 45

DISQO

JULY 22, 2018

Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. This relates to internal teams but increasingly with customers, press, and other third parties. We’re traveling across the world to attend and host the best product management events.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Consumer preferences are changing rapidly and competitors emerge every day – the only way to stay ahead is to keep moving forward. This relates to internal teams but increasingly with customers, press, and other third parties. We’re traveling across the world to attend and host the best product management events.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Done right, that outside perspective helps product teams get realigned with customers. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

DISQO

MAY 18, 2016

As organizations expand the scope of how they approach innovation, product consultants and user experience consultants have emerged as powerful forces in that initiative. Done right, that outside perspective helps product teams get realigned with customers. appeared first on Feedback Loop.

Consulting 40

Consulting Product Research Customer Experience Feedback Software 40

Gainsight

NOVEMBER 9, 2022

Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . They also said customer success is the organization least likely to see cuts in spending over the next year.” Pulse Europe 2022 is here! Mehta explained. .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He had a job working at Ames Research Center he was driving to work one day he had just got engaged to his wife who was his wife for many many years. Video, Slides, & Transcript below.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Johanna Rothman

JUNE 6, 2022

Show customers where the company thinks the product is headed. The overview of which problems the company plans to solve for which customers.). That's an awful lot of work for one visualization, especially since each of these sets of people (users) needs something different from that map. Integrated Roadmaps Do Exist.

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Of course, as an investor you can’t run A/B tests or analyze results directly, but you can form hypotheses, ideate, and apply the same type of thinking.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111