Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Ensuring that the feelings and emotions of the customer are still fresh, making their feedback more reliable and accurate. You can start sending NPS surveys in minutes with the right tools. What about after a customer has churned?

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

UX Planet

JANUARY 4, 2024

However, even with Figma’s amazing features and plugins, there are other apps and websites I use every day that Figma can’t replace. So, I want to share seven of my favorite apps/websites that I use along with Figma. For Inspiration: Mobbin Key features: iOS, Web and Android app screens, flows, UI components, updates almost weekly.

Feedback Software 52

Feedback Software Research Software User Testing Data Visualization 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. Of course, you’ll need to choose the right tool for the job.

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

Usersnap

JUNE 30, 2022

Using PLG can help grow your business and further unlock a user experience that is hard to beat. What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? Let’s explore together.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Usersnap

JUNE 27, 2023

Moreover, we’ll introduce you to the powerhouse tool, Usersnap, designed to streamline and elevate your beta testing process to new heights. Understanding the beta testing process Beta testing is a critical phase in product development , where a chosen user group is granted access to a nearly completed product.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. At-risk customers are users who have subscribed to your products or services and are showing signs that they may leave and cancel their subscriptions. How to prevent churn by identifying at-risk customers? Let’s dive in!

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

UX Studio

MAY 30, 2023

Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card. Moreover, knowing your audience enables you to engage with them on their preferred platforms.

UX 96

UX Reporting Tools Research Software Data Visualization 96

The Product Coalition

JULY 22, 2023

These swaps bring a whole new dimension to your platform, attracting more traders and amplifying engagement. Get ready to create a vibrant and bustling community of traders on your platform! These nifty tools enable direct interactions between NFT traders, bypassing any intermediaries.

Feedback Software 115

Feedback Software Customer Experience Customer Feedback User Testing 115

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. It is the most important factor in delivering exceptional user experience. .

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

JUNE 8, 2018

You know that it’s not about just having an app. It’s about understanding key differences and challenges of the platform and how to overcome them. Learning from the best apps in the business, we’ve put together a list of key insights that have helped them reach the top. and don’t necessarily require web connectivity to use.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

UX Studio: Product Management

NOVEMBER 9, 2017

This article will provide a guideline to do UX research the right way. Most simply: UX research gets feedback from target audience/users about a product. That says target audience, not users. First determine your position, and then decide what kind of research to use. Other products leave many user issues unsolved.

Product Research 94

Product Research Research Software User Testing Feedback Software 94

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. Local problems and solutions. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

freshtrax

JUNE 21, 2023

Personally, as a designer, I tend to think about how I should create design resources that are easy to get feedback on and easy to maintain for other designers (JP/US). Creativity can be a great tool to bridge gaps and make people feel more comfortable or happy. This will help your team embrace change and be more successful.

Customer Experience 52

Customer Experience Feedback Software Consulting User Testing 52

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

DECEMBER 19, 2022

Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. Provide continued onboarding using tooltips, slideouts, and modals to offer in-app guidance. Collect customer feedback using targeted in-app microsurveys.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Ready to get into it?

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

SEPTEMBER 5, 2023

So let’s explore deeply how to collect data, design a customer journey, and create a customer experience roadmap that will help you improve product adoption. There are four steps to create a customer experience roadmap: Collect data. Measure and iterate your customer experience. What is a customer experience (CX) roadmap?

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Userpilot

JUNE 24, 2022

It tells you how likely users are to recommend your product to others. Without further ado, let’s talk about how to use NPS feedback effectively. Based on the responses, the users are divided into 3 groups: promoters (score = 9-10), passives (score = 7-8), and detractors (score = 6 or lower). NPS benchmarks in SaaS.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Are there any guidelines and regulations for digital products that designers need to follow? this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

FEBRUARY 6, 2024

Following UX writing best practices is the secret ingredient that turns good products into great user experiences. But how can you write UX copy that’s subtly helpful, improves the user experience, and retains customers? And lastly, it can save you resources as users won’t need to reach out to your support reps as much.

User Testing 52

User Testing UX Analytic Tools Research Software 52

Userpilot

OCTOBER 3, 2023

This insight can help you make informed decisions to optimize your user experience. You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. Reviews and ratings to gather testimonials and build advocacy for your product.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? And for me, before I got onto the dev manager role I was actually the product owner for the mobile platform team. Priya : Yeah, absolutely.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 85

User Testing Research Software Data Visualization Feedback Software 85

Gainsight

JULY 14, 2020

As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep all their end-users informed. In this guide for EdTech products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to all your end-users when time is of the essence.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've found the best way to do this is for all teams to publish draft OKRs and then allow a one week period for review and feedback.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

Department of Product

AUGUST 2, 2020

How to Create a Product Content Strategy Why UX content writers are the unsung heroes of the modern product team and what you can do about it I used a product the other day and it referred to me as the ‘system administrator’. A product that has invested heavily in integrating content into the overall experience oozes quality.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

The Product Coalition

SEPTEMBER 21, 2023

Teams that don’t communicate, developers who aren’t in sync with market demands, or designers working independently without feedback. They ensure a seamless and intuitive user experience. Their artistry transforms a functional product into an engaging one that resonates with users. Why share my love of soccer?

Roadmap 110

Roadmap Onboarding KPIs Customer Feedback Customer Experience 110

UX Studio: Product Management

OCTOBER 16, 2020

How to improve customer service with the help of user experience? That is why besides user experience research, customer service is another power source that can continuously bring in information on your users. If they reach this goal, customer support provided the user with the best customer experience.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

Gainsight

MARCH 31, 2020

As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep users informed. In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Split

JULY 22, 2019

In enterprise IT, we look around and we see Amazon, we see LinkedIn we see Booking.com… we see these companies that do these amazing technical feats and we think, “Well, I don’t have the scale or I don’t have the team to build all that tooling to do the same things.”. It’s modern software.

Feedback Software 40

Feedback Software Analytic Tools Research Software Reporting Tools 40