Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

UX Studio: Product Management

JANUARY 11, 2021

Five challenges and solutions. To find technically feasible design solutions, extra efforts are required from developers and other team members. ? Five challenges and possible solutions . This can happen due to various reasons: Lack of experience with integrating design teams into their processes.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? You may have realized how customer feedback has become a huge focus in recent years. Use customer suggestions and opinions as a decision-making guideline. Elon Musk, CEO of Tesla Motors.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Nulab

FEBRUARY 24, 2021

In a virtual collaboration environment, having the right tools and processes in place can make all the difference between vibrant, productive culture, and one where everyone feels a bit… distant. Top tip : Review your processes from time-to-time. Alongside encouraging friendly chatter on apps, make things fun.

Research Software 82

Research Software Feedback Software Software Review Product Research 82

Gainsight

AUGUST 24, 2020

In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. CSMs at SaaS companies could leverage tech-touch to quickly and effectively manage smaller accounts or their long-tail customers. In-product guidelines: . Define the channels .

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Usersnap

FEBRUARY 6, 2020

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. How to Use Product Feedback to Boost Customer Experience.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

ProductPlan

DECEMBER 3, 2020

A few examples: Conducting research. This also means they must analyze usage data and customer feedback from existing products. Product managers take the knowledge they gain from their research and apply those learnings to crafting a high-level strategic plan. Our answer, even for most technology companies, is no.

Research Software 65

Research Software Feedback Software Technical Review User Testing 65

Nulab

FEBRUARY 24, 2021

In a virtual collaboration environment, having the right tools and processes in place can make all the difference between vibrant, productive culture, and one where everyone feels a bit… distant. Top tip : Review your processes from time-to-time. Alongside encouraging friendly chatter on apps, make things fun.

Research Software 52

Research Software Feedback Software Software Review Product Research 52

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Documenting existing processes and systems within the product team for broader circulation.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userzoom

MARCH 27, 2018

W3C also has easy checks to review your website for accessibility. We at UserZoom are also on a mission to make it easier for enterprises that want to conduct accessibility research with real people with disabilities to do so. Before running an accessibility test, you can make sure your site meets fundamental accessibility guidelines.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. At UX Studio , we mostly work in pairs: a designer and a researcher. This vast project had a tight schedule, so we worked in a bigger UX team: four designers and four researchers.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

ProductPlan

DECEMBER 2, 2020

A few examples: Conducting research. This also means they must analyze usage data and customer feedback from existing products. Product managers take the knowledge they gain from their research and apply those learnings to crafting a high-level strategic plan. Our answer, even for most technology companies, is no.

Research Software 40

Research Software Feedback Software Technical Review User Testing 40

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Modus Create

MAY 26, 2021

GitHub by default prevents certain characters from being included in the repository name, but how do we use those that are left to provide meaning to engineers, QA staff, and others who use the code base and GitHub day in and day out? Based on our research, we presented three options and asked respondents to rank them from 1 to 3.

Naming 105

Naming Product Research User Testing Research Software 105

UX Studio

JULY 27, 2022

But otherwise, it’s worthwhile to invest time and energy in more complex solutions. Ideate the solutions and create a user journey. We assign the most suitable UX designers and researchers to work full-time as an extension of your product team. This allows us to deliver high-quality and user-centered designs for any platform.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Userpilot

JUNE 24, 2022

Without further ado, let’s talk about how to use NPS feedback effectively. According to the NICE Satmetrix 2021 benchmark, the average NPS for the SaaS industry is 41. Send NPS surveys at different stages of the user journey by setting triggers based on user behavior or in-app actions. NPS benchmarks in SaaS.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. There are many more errors you’ll be able to identify with session replay.

User Testing 139

User Testing Analytic Tools Data Visualization Research Software 139

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. These can take some time for the managers to compile, so we offer guidelines to help make the process as seamless as possible. The drawing process for this Intercomic took 22 hours in total and the research and feedback took about 5 hours.

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly. #3:

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Are there any guidelines and regulations for digital products that designers need to follow? this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

OCTOBER 3, 2023

Reviews and ratings to gather testimonials and build advocacy for your product. You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. You can easily determine your total impressions by using tools like Google Search Console.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Even organizations with existing systems for managing data could fall victim to data silos if individuals or departments go rogue. Due to the wide variety of software solutions, some data could fall through the cracks.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

ProductPlan

MAY 4, 2020

So, lean in towards friendliness when using your communication tool of choice. Set up guidelines, tech, and communication expectations with your team. The sooner your team aligns around the guidelines and expectations of your remote work , the better. Another tool I use is Loom. You will too. For instance, ??

Software Review 77

Software Review Technical Review Books Messaging 77

ProductPlan

JUNE 13, 2023

This helps shape our solution and brings the entire organization into alignment before the designs are seen by customers. There’s no need to gather a ton of feedback upfront. Instead, we collect feedback from users over time and learn how they use the product live. Transparency is a key cornerstone of that process.

Product Research 63

Product Research User Testing Research Software Feedback Software 63

ProductPlan

JANUARY 24, 2023

What: refers to the system (or systems) an organization uses to keep track of ideas it receives. You could use a shared online folder or network drive or a product management app specifically built for tracking ideas. You may have a clearly defined set of rules and procedures or a general set of guidelines. Who does it?

Idea Management 72

Idea Management Feedback Software Research Software Systems Review 72

Andrew Chen

JUNE 25, 2019

Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Make sure your site/app says the same thing boldly and directly. Dan Hill, ex-Airbnb Growth Lead, CEO of Alma. Deliver on the promise.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Atomic Spin PM

AUGUST 14, 2019

For a new product, this work involves, among many things, market research and refining the product owner’s vision. We’ve found Trello to be a great tool to do just that. The more you can get away from designing the UX for a solution, the more effective a context scenario can be.

Data Visualization 52

Data Visualization User Testing Agile Customer Feedback 52

Atomic Spin PM

AUGUST 14, 2019

For a new product, this work involves, among many things, market research and refining the product owner’s vision. We’ve found Trello to be a great tool to do just that. The more you can get away from designing the UX for a solution, the more effective a context scenario can be.

Data Visualization 52

Data Visualization User Testing Agile Customer Feedback 52

Andrew Chen

JUNE 25, 2019

Tactic #1: Nail the value prop on your site/app. What : You need to convince visitors why they should become “hosts” on your platform when they visit your site (and then deliver on that promise). Make sure your site/app says the same thing boldly and directly. Dan Hill, ex-Airbnb Growth Lead, CEO of Alma. Deliver on the promise.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. Teresa Torres : Hi, everybody.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. How many of you are here as researchers?

User Testing 101

User Testing Product Research Presentation Research Software 101