Intercom, Inc.
NOVEMBER 20, 2018
In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?
Gainsight
OCTOBER 23, 2019
If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.”. In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. Today, we’re going to adapt the inbound methodology to encompass tenets of customer success. From Funnel To Flywheel.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MAY 13, 2022
Businesses today have to prioritize customer service solutions that leave their customers feeling heard, appreciated, and valued. . Oftentimes a good customer service experience starts with developing a sound process. A customer service process is the process by which a business responds to a customer’s needs and feedback.
Userpilot
OCTOBER 31, 2022
This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Talk with your sales and customer service teams to better understand your customer profiles. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys.
Intercom, Inc.
JULY 29, 2021
And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.
Userpilot
OCTOBER 25, 2022
They tell the product management team what they need to achieve. Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction. Goals are important aspects of the product strategy.
Intercom, Inc.
NOVEMBER 7, 2019
If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.
Expert insights. Personalized for you.
178 
Let's personalize your content