The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. This exposure to different cultures, generations, and belief systems has shaped my understanding of what true cross-functional collaboration looks like. Challenge #2: Leadership versus Decision-Maker ?

Analytic Tools 124

Analytic Tools Weak Development Team Reporting Tools Technical Review 124

The Product Coalition

JANUARY 26, 2023

Together with 3 senior consultants, we have transformed a monolithic team into three autonomous squads, established dedicated product design functions, implemented a comprehensive & actionable design system, fostered a strong product culture throughout the entire organisation, and empowered the product team to become true agents of change.

Customer Experience 128

Customer Experience Technical Review Leadership Systems Review 128

UX Studio: Product Management

JULY 29, 2020

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? In most cases, however, we are only expected to deliver proven and tested design assets to developers in the form of a design system and sophisticated user flows. Listen first. Find purpose.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

Intercom, Inc.

JULY 21, 2022

Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. We actually have a bit of a system.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. In three month’s time, the team redesigned the site, introducing the queue, the rating system, and the recommendations engine all in support of Netflix being a subscription service.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

ProductPlan

DECEMBER 6, 2022

With company leadership, product management sets the strategic direction for the product(s). Moreover, they communicate the product vision to the organization. The term “financial services” encompasses a wide range of products: Mortgage and real estate financing. Personal finance, banking, and credit.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Gainsight

FEBRUARY 9, 2021

PTC placed CS Ops leadership in the hands of Emmanuel “Manny” Govignon (Vice President of Operations, Customer Success Management) and Scott Trimmer (Business Relationship Manager on the IT team). Manny focuses on process transformation, often partnering with teams like HR and Finance. Let’s start with our starring characters.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

The Product Coalition

MARCH 8, 2020

Alanna Innes , Product Owner at xDesign At the Edinburgh offices of Lloyds Bank Commercial Finance, Alanna & Duncan shared with an audience of over 100 people how their product team at Heineken employed user research methods to ensure the successful launch of a digital customer relationship management (CRM) system.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

StubHub

AUGUST 8, 2019

They work across many departments at StubHub, including finance, marketing, and communications. Ranganathan: It feels more like a real job due to me being able to make an impact while still being an intern. Additionally, there was a lot of intricate functionality relating to the mapping system. They have a tireless work ethic.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8

The Product Coalition

MARCH 21, 2019

These are the experts of the organization within a specific domain, and have a large role to play in how different pieces of technology will interoperate with one another (architects), knowledge transfer and sharing of legacy systems (tech leads), and institutionalization of any changes in operating models or processes (operations leads).

Strategy 60

Strategy Analytic Tools Technical Review Customer Experience 60

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. That wasn’t my, I don’t know, I just got a degree in finance because I felt like I could I was good at it. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Gainsight

DECEMBER 23, 2019

Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. AO: Yeah, support needs to be the how to break fix system… AS: Critical. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Andrew Chen

NOVEMBER 13, 2018

You have someone with a vision, who builds some features and does a launch. We’ve come to see that “design thinking” and “agile engineering” are their own systems of organizational structures, workflows, philosophies, and skillsets. In the same way, we can build growth teams as a system too.

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Business of Software Conference

OCTOBER 29, 2018

This is really important that you get bigger and bigger because it allows you to focus, to make connections with folks all across the organizations and kind of prevents folks from getting tunnel vision on the things that they’re doing. They get good feedback and good reviews. What’s on your mind? That’s awesome.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Apps everywhere.

User Testing 143

User Testing Banking Customer Experience Technical Review 143