PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. A data engineer will rely on strong hard skills in creating and maintaining database systems as well as being fluent in many programming languages. Data architects define how applications use and process data.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Gainsight

APRIL 2, 2021

Her role is directly involved with leadership and customer success. The Ops team’s intent is three main things: to support the people, the processes, and the systems of Okta. . Regarding the people, they primarily assist CSMs and renewal reps, in addition to the leadership. Evolution of CS Ops.

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. Why do we need a compensation estimator?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

The Product Coalition

DECEMBER 8, 2019

business models, your product/business, finance, sales, marketing, scaling) 4. You can probably get by with a weekly review to be aware of the significant shifts and trends. understanding business models, finance, sales, marketing, scaling) Every part of the company works together to create and deliver value to its customers.

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Centercode

FEBRUARY 18, 2021

People have more influence over one another’s buying habits, with methods for endorsing or disavowing brands and products via reviews, star ratings, and social media. One in three is running into serious challenges organizing data across multiple systems. And that “connectedness” extends to other consumers.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Mind the Product

NOVEMBER 30, 2017

For example if a customer is refused insurance by an automated system they can call and ask for a manual review. Likewise your privacy policies and data protection policies may need to be reviewed. They will have worked with everyone in the organisation – the finance teams, customer support, marketing, tech, and growth.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

Mind the Product

OCTOBER 19, 2016

Why should product managers be under any more pressure to make sound decisions than finance managers or sales and marketing teams? It’s inevitable that the market and customer needs will change in this time and that system development teams won’t want or be able to handle changes easily. The pressure is on to get it right.

Product Management 80

Product Management Product Manager Technical Review Customer Experience 80

Mind the Product

AUGUST 20, 2018

In this final post in my series on managing manufactured products I examine the specific touch points that exist between the operations, engineering, and finance functions when managing the lifecycle of manufactured products. To determine if a product should be put on a path to obsolescence, review the three classes of engineering activity.

Customer Experience 72

Customer Experience User Testing Management Management 72

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Johanna Rothman

OCTOBER 8, 2018

There are at least two systems of work we need to change: The management system and the culture of management. There might be more systems I don’t see yet. I wonder if the first thing is to understand the essential complexity of our current system. This is where looking at the system of work can help.

Software Review 60

Software Review Systems Review Technical Review Product Research 60

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. This exposure to different cultures, generations, and belief systems has shaped my understanding of what true cross-functional collaboration looks like. Challenge #2: Leadership versus Decision-Maker ?

Analytic Tools 121

Analytic Tools Weak Development Team Reporting Tools Technical Review 121

UX Studio: Product Management

JULY 29, 2020

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? In most cases, however, we are only expected to deliver proven and tested design assets to developers in the form of a design system and sophisticated user flows. Listen first. Find purpose.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

The Product Coalition

JANUARY 26, 2023

Together with 3 senior consultants, we have transformed a monolithic team into three autonomous squads, established dedicated product design functions, implemented a comprehensive & actionable design system, fostered a strong product culture throughout the entire organisation, and empowered the product team to become true agents of change.

Customer Experience 125

Customer Experience Technical Review Leadership Systems Review 125

The Product Coalition

MAY 22, 2019

Top-Down OKRs Here are some other anti-patterns I commonly encounter: Managers create the OKRs for the employees Product managers create the OKRs for the team The finance team defines the expected results for everyone The problem is this?—?goals PM, dev, UX, should create the draft and then share with the team for review.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s “MegaCorp needs a special connector to a home-grown credit reporting system.”  Especially in healthcare, finance, and military/government segments, it’s assumed.  Every

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mixpanel

MAY 5, 2021

Arguably, killing portions of a product is one of the most challenging aspects of leadership. We’ll cover why in the next section, after reviewing examples. has exorbitant technical costs with maintenance example: Twitch tipping streamers through a system of “cheering” called Bits. Incompatibility. Tech costs.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

ProductPlan

DECEMBER 6, 2022

With company leadership, product management sets the strategic direction for the product(s). The term “financial services” encompasses a wide range of products: Mortgage and real estate financing. Personal finance, banking, and credit. The product management function in any given industry has both similarities and differences.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Intercom, Inc.

JULY 21, 2022

Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. We actually have a bit of a system.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mironov Consulting

MAY 24, 2022

 Developers, designers, product managers, tech writers, test engineers, DevOps, cloud hosting, security consultants, productivity software, laptops, office space, health insurance, payroll taxes, Zoom, Jira, recruiting, training, logo hoodies, sprint review donuts , copies of Managing the Unmanageable.     Everything.  In

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. In three month’s time, the team redesigned the site, introducing the queue, the rating system, and the recommendations engine all in support of Netflix being a subscription service.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Bain Public

DECEMBER 19, 2022

As a smart Mobility start-up, they developed solutions to optimise and revolutionize public transport systems and services. We’ve helped provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. This round allowed the company to raise $2.4

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Gainsight

FEBRUARY 9, 2021

PTC placed CS Ops leadership in the hands of Emmanuel “Manny” Govignon (Vice President of Operations, Customer Success Management) and Scott Trimmer (Business Relationship Manager on the IT team). Manny focuses on process transformation, often partnering with teams like HR and Finance. Let’s start with our starring characters.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

The Product Coalition

MARCH 8, 2020

Alanna Innes , Product Owner at xDesign At the Edinburgh offices of Lloyds Bank Commercial Finance, Alanna & Duncan shared with an audience of over 100 people how their product team at Heineken employed user research methods to ensure the successful launch of a digital customer relationship management (CRM) system.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Mironov Consulting

MARCH 26, 2022

" At the leadership level, I see a fundamental disconnect between the folks defining/building software products and the folks marketing/selling them: The "maker" side of the house defines prioritization as committing to fewer things in order to finish the most important ones. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Gainsight

JUNE 10, 2021

They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. This new focus fulfilled their CS operations goals of reviewing inefficient processes and automating them. . RD also devised a Revenue Defense Committee with executive representation from CS, Finance, and Operations.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

StubHub

AUGUST 8, 2019

They work across many departments at StubHub, including finance, marketing, and communications. Ranganathan: It feels more like a real job due to me being able to make an impact while still being an intern. Additionally, there was a lot of intricate functionality relating to the mapping system. They have a tireless work ethic.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. 15 days in their IT queue for system access?

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mironov Consulting

JULY 27, 2023

 We need product management on every technical call, demo, use case analysis, RFP review, architecture discussion, and pricing issue so that they deeply understand the context and specific use cases and can answer any product-specific questions.  This  We need Product to review Gargantua LLC's whole deployment plan."

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mironov Consulting

SEPTEMBER 23, 2023

 There will be a few items that we wait for the customer to do (single sign-on setup; employee notification) but we strive to reduce/eliminate everything else (connection to their finance system, sample employee invitation, logo upload, report aggregation).  Could  Reduce from 250 hours/client to 175 to 110 to 60?

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

The Product Coalition

MARCH 21, 2019

These are the experts of the organization within a specific domain, and have a large role to play in how different pieces of technology will interoperate with one another (architects), knowledge transfer and sharing of legacy systems (tech leads), and institutionalization of any changes in operating models or processes (operations leads).

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. That wasn’t my, I don’t know, I just got a degree in finance because I felt like I could I was good at it. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Bryce York

FEBRUARY 12, 2020

Most systems incorporate some form of business impact, risk, and effort. Once you’ve got your proposed clusters, take it to the leadership table and decide how you want to split your resources and energy across the categories. That system is perfect for organizations that want a lot of detail and depth.

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40

Gainsight

DECEMBER 23, 2019

Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. AO: Yeah, support needs to be the how to break fix system… AS: Critical. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Andrew Chen

NOVEMBER 13, 2018

We’ve come to see that “design thinking” and “agile engineering” are their own systems of organizational structures, workflows, philosophies, and skillsets. In the same way, we can build growth teams as a system too. They are key to how we work within a company. This is true top of funnel acquisition.

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Intercom, Inc.

FEBRUARY 10, 2022

“We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance” We found that the customer support landscape is rapidly evolving, making adapting to change no longer optional for any business. The conclusion was five top trends that are transforming customer support.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Business of Software Conference

OCTOBER 29, 2018

They get good feedback and good reviews. So for example, if I saw a report like this, uh, I might say, oh, what’s going on in our finance group? And that might be a key for me to go do a bunch of one on ones with folks in the finance team and see, hey, how’s things going? What’s on your mind?

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Apps everywhere.

User Testing 143

User Testing Banking Customer Experience Technical Review 143