Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Ask Benny

FEBRUARY 26, 2019

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. A research by Standish Group claims over 64% of developed features are never or rarely used. Good constraints and frameworks usually make people more productive than vague goals.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. A research by Standish Group claims over 64% of developed features are never or rarely used. Good constraints and frameworks usually make people more productive than vague goals.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

The Product Coalition

JULY 17, 2018

CollabNet VersionOne state in their 12th annual report that 94% of organizations practice agile, but only 14% are doing it maturely. A research by Standish Group claims over 64% of developed features are never or rarely used. Good constraints and frameworks usually make people more productive than vague goals.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Mind the Product

MAY 5, 2020

Accessibility Guidelines. Although the W3C’s WCAG guidelines, and other accessibility guidelines, provide definitions for accessibility, usability and inclusion, it seems some businesses are confused about their interpretation. At a glance, many accessibility features can be seen on websites or apps. Conclusion.

Reporting Tools 116

Reporting Tools Research Software Product Management Product Manager 116

UX Studio: Product Management

JANUARY 11, 2021

Five challenges and solutions. To find technically feasible design solutions, extra efforts are required from developers and other team members. ? Five challenges and possible solutions . Set up or join a collaboration platform (e.g., Explain the design system, discuss the method by building it together.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Here are two guidelines to get there. Why does it matter?

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. The answer is clear: after extensive research and preparation. Why are so many organizations considering the move to Scaled Agile?

Agile 134

Agile Data Visualization Reporting Tools Research Software 134

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. You need to know where you’re headed.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want? The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

Folding Burritos

DECEMBER 7, 2017

Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. You need to know where you’re headed.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. This ensures consistency across interviews.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

DECEMBER 2, 2020

You may not get much return on A/B testing and focusing on customer research and validation before building may end up being more relevant. You also need to consider the part of the product/website/app where you are running the tests. Can you run more than 1–2 tests a month and get a statistically significant result?

User Testing 97

User Testing Product Research Testing Onboarding KPIs 97

UX Studio: Product Management

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. During a three-day UX expert audit, UX researchers and designers use a variety of tools, methods and metrics to analyze the current state of a digital product.

Data Visualization 76

Data Visualization UX User Testing Research Software 76

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

UX Studio

FEBRUARY 17, 2019

When setting out to improve products or services, experienced UX teams follow a well-planned scientific process divided into two parts: UX evaluation and user research. During a three-day UX expert review, UX researchers and designers use a variety of tools, methods and metrics to analyze the current state of a digital product.

UX 65

UX Data Visualization User Testing Research Software 65

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Studio

SEPTEMBER 3, 2018

We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro. It reveals the conversation framework which drives the design throughout the whole experience. Your teacher had something, even if they weren’t doing user research. Calculate the scores.

User Testing 110

User Testing Product Research Testing UX 110

UX Studio: Product Management

SEPTEMBER 12, 2021

The British dystopian series, Black Mirror envisions our worst nightmares about technology. Relations between technology and design. Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Technology is based. They made names and photos front and center on the platform.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Mind the Product

JULY 10, 2017

This means any kinds of integrations, small side projects, large new feature sets or separate micro services. For example, a local startup team I consult for are developing their web app in-house while outsourcing their mobile development team of 12 to Poland. Do your own research. That’s fairly straightforward.

Weak Development Team 108

Weak Development Team User Testing Technical Advisors Product Research 108

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. But what does “usable” mean?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Amplitude

FEBRUARY 21, 2021

” According to Gartner research , “organizations believe poor data quality to be responsible for an average of $15 million per year in losses.” Instituting a data governance framework increases the integrity of your data, because everyone is working from the same taxonomy and standards. What Is a Data Governance Framework?

Government 59

Government Data Visualization Framework Onboarding KPIs 59

Intercom, Inc.

OCTOBER 12, 2021

At Intercom, we use a framework called the Conversational Support Funnel to help us optimize the support experience for both our customers and our support team. We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Intercom, Inc.

FEBRUARY 20, 2020

Buster has developed five guidelines for disagreements : use friendly language, understand first, ask honest questions, speak for yourself, and find common ground. But I’ve always had this tension between the creative and the progress of technology and how it can help us be better people. Five guidelines for disagreements.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userzoom

JUNE 6, 2019

UX researchers, Soma Ray & Stephanie Agotborde, describe how they created the ultimate UX super-team at Booking.com. In the following video and transcript of their talk at BetterUX London 2019 , Soma and Stephanie discuss their belief that research is a team sport, rather than a monolithic process that sits in isolation.

User Testing 93

User Testing Research Software Product Research UX 93

ProductPlan

APRIL 3, 2019

Given that a product manager has more to do than simply facilitate deliberations and prod people toward an outcome, many organizations turn to scalable decision making frameworks. Decision making frameworks help teams maintain momentum. Scalable decision frameworks. DACI is a scalable, collaborative decision making framework.

Framework 67

Framework Data Visualization Consulting Product Research 67