Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Customers that achieve their business outcomes are more likely to continue to renew and expand. Product teams should communicate roadmap and customer updates regularly.

User Friction 52

User Friction Customer Experience User Testing Customer Feedback 52

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . The product-led flywheel is a framework you can use to encourage product-led growth. Active customers. Loyal customers. Understand the customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Izenda

APRIL 27, 2020

Customers demanding new features. For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Because once you have clearly defined and planned out your roadmap (and stick to it), staying on course and keeping teams focused becomes much easier. Kano Model.

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Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

User Testing 94

User Testing Product Research Customer Experience Onboarding KPIs 94

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #1: Build a self-sufficient team.

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User Testing Customer Experience Product Research Research Software 49

Userpilot

MARCH 22, 2022

Plus, we’ve added a few of our favorite tips for SaaS tools at the end. You can watch the full interview here , or read this article for a summary of the key points. Product experiments allow you to evaluate the impact and prioritize product changes and roadmap. A framework for running product experiments. Thinking big.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Userpilot

AUGUST 21, 2023

Here are the product management skills and experience questions you should ask: How do you perform customer research? How have you overcome product failures/challenges or poor user feedback? What do you consider when creating product roadmaps? Explain your prioritization framework. What is product vision?

User Testing 82

User Testing Research Software Feedback Software Product Research 82

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . Departmental silos, underestimating the scale of the challenge, and a disconnect from customer pain points, are a few reasons behind misplaced confidence levels. .

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Technical Review Research Software Reporting Tools Data Visualization 143

Userpilot

OCTOBER 25, 2022

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Each user group may engage with the product differently because of their different objectives.

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

Userpilot

MAY 17, 2022

Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. SaaS businesses can leverage product improvements to meet customer needs, outperform competitors, improve customer experience, increase profits , and create customer loyalty.

Feedback Software 92

Feedback Software User Testing Product Research Customer Feedback 92

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 94

Data Visualization Customer Experience Customer Satisfaction Engineering 94

Radical Product

JUNE 25, 2020

The Radical Product Thinking framework for culture My goal in this article is to give you a framework to transform the amorphous concept of culture into something systematic and actionable. Until now, culture was typically defined as an organization’s experiences, philosophy, values, beliefs, and customs that hold it together.

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

Gainsight

JANUARY 8, 2021

Recently, Jackie Chevallier, Senior Product Manager for Adobe Audience Manager, and Connor Hatfield, Senior Customer Marketing Adoption Specialist at Adobe, sat with Gainsight’s Harshi Banka, Customer Success Director, Gainsight PX Team. Product adoption and customer success are core pillars of her role.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Your plan is your framework for every decision to ensure that you are walking along the right path.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). Another tip is to keep some flexibility in your sprints for surprise issues.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

PMLesson's Ace the PM Interview

APRIL 25, 2022

Tell me about a time when you influenced a product roadmap. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise? Privacy changes and noisy marketing channels may influence how difficult it is to reach customers.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. Product Adoption Roadmap -Execution. Define which features of your products can help the ideal users achieve their goals.

Onboarding KPIs 74

Onboarding KPIs Strategy Customer Experience User Testing 74

Userpilot

JANUARY 14, 2024

In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping.

Data Visualization 97

Data Visualization Analytic Tools Research Software Feedback Software 97

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. It’s just, how do we make better decisions about what to build, and include the customer in the process? Lots of that.

Product Research 240

Product Research User Testing ChatGPT Research Software 240

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Roadmapping is one of the unsung heroes in the product arena. Perfect your roadmapping skills by learning from the examples below! Useful, right?

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Roadmap Data Visualization Technical Review User Testing 62

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

The Product Coalition

OCTOBER 5, 2020

This article attempts to fill some of these gaps by providing an overview of product operations, the value it can add to your product organization, and some tips for establishing the function. Create frameworks for aligning company, org, team, and individual goals. What Is Product Operations? Key Tasks Goal planning. Prioritization.

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Embedded Analytics Data Visualization Reporting Tools Weak Development Team 148

UX Studio: Product Management

NOVEMBER 28, 2019

Stories bring user pain points and goals to the forefront of the conversation and help teams create a shared language of why they’re building a product or feature and who it will benefit. . Storytelling tips: Stories help us empathise . The best stories often come from the users themselves.

Data Visualization 95

Data Visualization Research Software Customer Experience UX 95

ProductPlan

MAY 21, 2019

Sunsetting your product because the acquirers were far more interested in acquiring talent, technology and/or customers than the product you manage. Surviving an acquisition: 9 tips for product managers. You can’t count on anyone being knowledgeable about your particular product’s features, limitations, customers or roadmap.

User Friction 67

User Friction Research Software User Testing Customer Experience 67

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

UX Studio

AUGUST 14, 2017

This UX workshop aims not just to create personas, but to get everyone to know the users better by talking about them for an hour. Everybody in contact with the users gets together (salespeople, support, business managers) and through examples of actual customers, they fill in the below introduced template. Workshop itinery.

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Workshop User Testing Research Software UX 106

Business of Software Conference

JUNE 29, 2020

So what I want to do is talk a little bit today about what this even looks like, and why we struggle with it, and then hopefully give you some tips for how to think about how to move not just your organization but also yourself individually; because I actually think as leaders we have the hardest work in changing the way that we work.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Department of Product

JUNE 27, 2022

For example, the Product Manager has one version of a roadmap, and the Engineering Manager has another. Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. One tip: if the local team isn’t gelling, give it a deadline. Write down how it should work.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 164

Product Research User Testing User Friction Research Software 164

Userzoom

MAY 9, 2019

But obviously, we have customers as well. Because if there’s going to be an impact on the customer, we really do want to know because they’re paying the bills. Yes, we need to understand that consumer, our customers, we need to understand their motives. So our main focus, yes, is the consumer.

User Testing 121

User Testing Product Research Research Software UX 121