Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

The Product Coalition

OCTOBER 21, 2021

Which problems solve user pain points faster? Is it worth pursuing and will it actually bring value to the customer? You thought deciding on a prioritization framework was enough So, you’ve chosen a framework, but are you actually using it? Which features help deliver the most value?

Product Research 201

Product Research User Friction Framework Vision 201

Product Management University

DECEMBER 13, 2022

Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Read on to learn more about product experience and how to improve it for your customers.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?

User Testing 95

User Testing Customer Feedback Feedback Software Customer Experience 95

The Product Coalition

NOVEMBER 29, 2021

Agile product life cycle framework- Tools and practices ( Image 1 ) by Surbhi B Sooni Nowadays, many companies and startups are champions in adopting and acquiring agile methodologies in the development phase. The trick is to revisit this customer journey map constantly and make an important artefact for your discovery process.

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Data Visualization Feedback Software Agile Product Research 167

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . The product-led flywheel is a framework you can use to encourage product-led growth. Active customers. Loyal customers. Understand the customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Customers that achieve their business outcomes are more likely to continue to renew and expand. Product teams should communicate roadmap and customer updates regularly.

User Friction 52

User Friction Customer Experience User Testing Customer Feedback 52

UX Planet

FEBRUARY 1, 2024

Designing applications that address these specific pain points can set the stage for groundbreaking solutions. A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 85

Customer Experience Analytic Tools User Testing Customer Feedback 85

Userpilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Ready to transform new users into lifelong customers? Don’t let your quest to turn users into lifelong customers fall at the first hurdle!

User Testing 92

User Testing Customer Feedback Customer Experience Feedback Software 92

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. These could come from your organization or you can use a ready framework like RICE or ICE. What is the difference between the unweighted and weighted scoring framework? Next, define the relevant criteria.

Product Research 90

Product Research User Testing Customer Experience Research Software 90

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Intercom, Inc.

FEBRUARY 6, 2019

We’ve expanded our product offering and the customers we target, meaning we’re marketing to new and more varied audiences. It’s a simple framework for defining the tier of a launch where P1 refers to the biggest launches, P4 refers to small updates or improvements and P2 and P3 cover everything in between. Prioritize based on impact.

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Product launches User Friction User Testing Messaging 170

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

User Testing 93

User Testing Product Research Customer Experience Onboarding KPIs 93

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

ProductPlan

NOVEMBER 11, 2019

Still, with these roadmap tips to align stakeholders, any product manager can confidently check all the boxes required to build roadmap consensus. Roadmap Tips to Align Stakeholders Part 1: Start from the Top. Pick ones directly tied to customer satisfaction and business success and leave the rest on the cutting room floor.

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Roadmap Data Visualization Technical Review User Testing 72

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Why is customer activation important?

User Testing 82

User Testing Customer Experience Customer Feedback Data Visualization 82

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #1: Build a self-sufficient team.

User Testing 49

User Testing Customer Experience Product Research Research Software 49

The Product HQ

APRIL 20, 2024

This guide shares key advice, tips, and strategies to help you become a SaaS product manager. This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Product Talk

SEPTEMBER 7, 2022

When it came to defining their work in terms of user problems, the trivago team already had good habits in place. First, product work is informed by foundational research done by the trivago UX research team based on the Jobs To Be Done (JTBD) framework. Users don’t usually express their needs directly. Come join us!

Product Research 201

Product Research User Testing Customer Experience Research Software 201

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59

Gainsight

APRIL 21, 2021

And as Nick said, “ the most important metric in customer success has shifted from churn to net retention.”. And his attention to customer success and churn is long and legendary. Dave started the moment he recognized the truth behind the formula: Churn X Customer Acquisition Cost (CAC) = the actual dollar cost of churn.

User Friction 52

User Friction User Testing Customer Feedback Customer Experience 52

Userpilot

MAY 17, 2022

Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. SaaS businesses can leverage product improvements to meet customer needs, outperform competitors, improve customer experience, increase profits , and create customer loyalty.

Feedback Software 91

Feedback Software User Testing Product Research Customer Feedback 91

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . Departmental silos, underestimating the scale of the challenge, and a disconnect from customer pain points, are a few reasons behind misplaced confidence levels. .

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Technical Review Research Software Reporting Tools Data Visualization 143

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 95

Feedback Software Customer Experience Analytic Tools Research Software 95

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

The Product Coalition

MARCH 7, 2023

The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

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User Testing Customer Feedback Customer Experience Data Visualization 121

Userpilot

AUGUST 21, 2023

Here are the product management skills and experience questions you should ask: How do you perform customer research? How have you overcome product failures/challenges or poor user feedback? Explain your prioritization framework. What is the key to a good user interface and inclusive design? What is product vision?

User Testing 80

User Testing Research Software Feedback Software Product Research 80

Userpilot

MARCH 22, 2022

Plus, we’ve added a few of our favorite tips for SaaS tools at the end. You can watch the full interview here , or read this article for a summary of the key points. A framework for running product experiments is “Think Big, Start Small, Scale or fail fast.”. A framework for running product experiments. Thinking big.

Onboarding KPIs 86

Onboarding KPIs Customer Experience Product Research User Testing 86

Radical Product

JUNE 25, 2020

The Radical Product Thinking framework for culture My goal in this article is to give you a framework to transform the amorphous concept of culture into something systematic and actionable. Until now, culture was typically defined as an organization’s experiences, philosophy, values, beliefs, and customs that hold it together.

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 93

Data Visualization Customer Experience Customer Satisfaction Engineering 93

Usersnap

NOVEMBER 10, 2023

Now, Next, Later The Now, Next, Later framework is an adaptation of the Kanban view and brings a high-level perspective to product roadmaps, distinctly categorizing items into immediate (Now), short-term (Next), and future (Later) buckets. How does the roadmap solve their pain points?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 98

Customer Experience User Testing Customer Feedback Research Software 98

Userpilot

OCTOBER 25, 2022

Strategic Product Management Activities and Tips. Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Each user group may engage with the product differently because of their different objectives.

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Product Research User Testing Customer Feedback Research Software 87