Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Product Research 77

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. For example, your goal may be to improve customer retention.

Roadmap 93

Roadmap Customer Experience UX Product Research 93

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. What’s your primary tip in this situation? It’s usually the communications to interested parties about what is being worked on at this point in time.

Product Research 228

Product Research Customer Experience Data Visualization User Testing 228

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Online analytics is a good start.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. The chart below ranks impact on a five-point scale with one being minor impact and five meaning severe. The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 96

User Testing Customer Feedback Feedback Software Customer Experience 96

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 87

Customer Experience Analytic Tools User Testing Customer Feedback 87

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 8: How can we improve your experience?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Intercom, Inc.

DECEMBER 1, 2021

To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

The Product Coalition

OCTOBER 5, 2020

This article attempts to fill some of these gaps by providing an overview of product operations, the value it can add to your product organization, and some tips for establishing the function. Key Tasks User issues reports. Identify, investigate, prioritize, and publish analyses on user issues to speed issue resolution.

Embedded Analytics 145

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 145

Userpilot

OCTOBER 4, 2022

We’ll start by exploring what customer activation is and why it matters, cover the difference between a customer activation strategy and brand activation, set out how to craft a customer activation strategy of your own, and discuss the best tools for the job. Why is customer activation important?

User Testing 84

User Testing Customer Experience Customer Feedback Data Visualization 84

The Product Coalition

MARCH 7, 2023

Being good at user interviews is not equal to simply listening to your users. If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. I sometimes like to frame it as a hypothesis that I’m testing.

User Testing 120

User Testing Customer Feedback Customer Experience Data Visualization 120

Userpilot

MAY 16, 2022

In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. Ready to transform new users into lifelong customers? Don’t let your quest to turn users into lifelong customers fall at the first hurdle!

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . The product-led flywheel is a framework you can use to encourage product-led growth. Active customers. Loyal customers. Understand the customer experience.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

ProductPlan

NOVEMBER 11, 2019

Moreover, for alignment, we need a roadmap that services the entire crowd of stakeholders, regardless of rank, role, or perspective. Still, with these roadmap tips to align stakeholders, any product manager can confidently check all the boxes required to build roadmap consensus. Roadmap Tips to Align Stakeholders Part 2: Read the Room.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

The Product HQ

APRIL 20, 2024

More and more businesses develop Software as a Service (SaaS) products to remain relevant in their respective markets and grow their income streams. This guide shares key advice, tips, and strategies to help you become a SaaS product manager. Looking to become a SaaS product manager? Then you’ve made the right choice.

Research Software 52

Research Software Feedback Software Analytic Tools Customer Experience 52

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Firstly, it boosts the velocity of data and research-driven decision-making. Let's get right into it! Why is growth experimentation valuable? What is growth experimentation?

User Testing 95

User Testing Product Research Customer Experience Onboarding KPIs 95

The Product Coalition

AUGUST 2, 2020

Photo by Randy Fath on Unsplash As Square grew from one credit card reader into a platform of products, what started out as a simple admin tool also grew organically into a behemoth monolith. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity.

Data Visualization 93

Data Visualization Customer Experience Customer Satisfaction Engineering 93

Usersnap

NOVEMBER 10, 2023

Product roadmaps transcend mere slides or visuals; they serve as the linchpin for strategically aligning internal teams and external stakeholders with the product vision and strategy. Our former product manager shared a bunch of Powerpoint templates with us and we loved the flexibility and versatility the tool provided.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. There are established frameworks, approaches, best practices, and schools of thought that anyone seeking a career in this field needs to be familiar with. You must then study the ins and outs of those industries.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. When Boris Johnson announced the first lockdown, at Gousto, we could not service the massive demand for food delivery. Disclaimer #2, I’m a big fan of Brian’s). What a beautiful love child.

Product Research 134

Product Research User Testing Customer Experience Data Visualization 134

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59

Izenda

APRIL 27, 2020

Customers demanding new features. To break it down, there are two types of value to consider: What value does the feature bring to your customers? How well does it improve the user’s efficiency? Does it relieve a specific pain point? Will it increase customer acquisition? Managers with separate agendas.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. It’s just, how do we make better decisions about what to build, and include the customer in the process?

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. .

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Userpilot

AUGUST 21, 2023

There might not always be a clear right or wrong answer, but the responses to these interview questions will usually offer up enough insights to make your final decision. Here are the product management skills and experience questions you should ask: How do you perform customer research? Explain your prioritization framework.

User Testing 83

User Testing Research Software Feedback Software Product Research 83

PMLesson's Ace the PM Interview

JULY 22, 2020

To do so, they interact with software engineers and data scientists on a daily basis. However, PMs are not hired to write code or conduct data science work. This means communicating the user's pain points and clarifying requirements to software engineers. PMs build and manage technical products.

Reporting Tools 90

Reporting Tools Research Software Analytic Tools Data Visualization 90

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. What is the difference between the unweighted and weighted scoring framework?

Product Research 92

Product Research User Testing Customer Experience Research Software 92

UX Studio: Product Management

NOVEMBER 28, 2019

In this post, I collected cases where storytelling can be a useful tool to create and sell digital products. What is more, our brain detects patterns of information in nature’s visual forms, like faces, figures, flowers , as well as it detects in speech. Storytelling with data enable us to create a shared understanding.

Data Visualization 95

Data Visualization Research Software Customer Experience UX 95

Userpilot

MARCH 22, 2022

Great products are built on experimentation–evaluating ideas and making decisions based on product growth insights data , not just what you think is an amazing idea (even if it is). Plus, we’ve added a few of our favorite tips for SaaS tools at the end. A framework for running product experiments. Thinking big.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Product Talk

SEPTEMBER 7, 2022

It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space. When it came to defining their work in terms of user problems, the trivago team already had good habits in place. First Steps in Mapping out Opportunities.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Strategic Product Management Activities and Tips. Strategic product management must be based on data.

Product Research 89

Product Research User Testing Customer Feedback Research Software 89