Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 87

Customer Experience Analytic Tools User Testing Customer Feedback 87

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Data Visualization 92

Data Visualization Customer Feedback User Testing Customer Experience 92

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. There are several reasons why your SaaS product needs a UX map.

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Roadmap Customer Experience UX Product Research 93

The Product HQ

MAY 10, 2024

Step 1: Get Certified in Technical Product Management The world of technology is in a constant state of evolution. With it, we’ve also seen a significant increase in the number of products that incorporate technology in some way, shape, or form. This goes beyond the traditional SaaS industry.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?

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User Testing Customer Feedback Feedback Software Customer Experience 96

Gainsight

NOVEMBER 16, 2021

The SaaS industry has never been so competitive. With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. .

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 55

Analytic Tools Research Software User Testing Customer Experience 55

UX Planet

APRIL 3, 2024

Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow. SMART framework. Image by bitesizelearning.

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User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

The Product Coalition

MARCH 7, 2023

The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.

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Userpilot

MARCH 22, 2022

Plus, we’ve added a few of our favorite tips for SaaS tools at the end. You can watch the full interview here , or read this article for a summary of the key points. A framework for running product experiments is “Think Big, Start Small, Scale or fail fast.”. A framework for running product experiments.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

PMLesson's Ace the PM Interview

JULY 22, 2020

To do so, they interact with software engineers and data scientists on a daily basis. This means communicating the user's pain points and clarifying requirements to software engineers. That's what software engineers do. PMs build and manage technical products.

Reporting Tools 90

Reporting Tools Research Software Analytic Tools Data Visualization 90

Userpilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. Here are the product management skills and experience questions you should ask: How do you perform customer research? What software have you used in your previous roles? Explain your prioritization framework.

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User Testing Research Software Feedback Software Product Research 83

UX Studio: Product Management

JANUARY 25, 2022

Moreover, we will share our expert insights and practical tips on choosing the best web design Manchester company for your business. We hope our tips will help you thoroughly assess every company and choose the best one to work with. If you need help with product design or user experience research, contact us at UX studio.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Gainsight

JUNE 28, 2021

A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its own customer success platform for all its customers. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.

User Testing 59

User Testing Customer Experience Customer Feedback Onboarding KPIs 59

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Internal Team Alignment.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

PMLesson's Ace the PM Interview

JANUARY 7, 2019

Here are some helpful tips on how to bring up tradeoffs in your upcoming interviews to impress your interviewer. Product Questions: In product interview questions, you often need to focus on a particular customer segment or user pain point. Effective discussion of tradeoffs can make or break your PM interview.

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Analytic Tools User Testing Customer Experience User Friction 100

Userpilot

JUNE 12, 2023

What tools can you use? TL;DR Feature adoption happens when users use the feature regularly to solve their problems. Feature discovery is an initial stage of feature adoption when users learn about the feature. In-app feature announcements are the most effective when they appear at the moment the user needs the feature.

Onboarding KPIs 17

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 17

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. Why is customer onboarding important?

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Izenda

APRIL 27, 2020

Customers demanding new features. To break it down, there are two types of value to consider: What value does the feature bring to your customers? How well does it improve the user’s efficiency? Does it relieve a specific pain point? Will it increase customer acquisition? Managers with separate agendas.

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Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Radical Product

JUNE 25, 2020

The product and its underlying technology was complex and promised immense intellectual satisfaction. The Radical Product Thinking framework for culture My goal in this article is to give you a framework to transform the amorphous concept of culture into something systematic and actionable. It sounded perfect.

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Data Visualization Technical Review User Testing User Friction 52

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 71

Feedback Software User Testing Customer Feedback Analytic Tools 71

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is an increasingly popular field in the technology industry. Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on).

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. More on that later.

Analytic Tools 86

Analytic Tools Onboarding KPIs Customer Experience User Testing 86

Userpilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. TL;DR A conversion path is a sequence of actions a prospective customer takes. A well-designed conversion path guides customers with relevant information and prompts them to act. Hence this guide.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Marketing 88

Product Talk

NOVEMBER 15, 2023

Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. What’s your primary tip in this situation? Hope: In this case, we’re very solution-oriented. It’s true that discovery takes time. Hope: Makes sense.

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Product Research Customer Experience Data Visualization User Testing 228

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 80

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 80

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Analytic Tools 65

Analytic Tools Data Visualization Feedback Software User Testing 65

Userpilot

AUGUST 16, 2021

Wondering how you can optimize user activation for your SaaS to increase your trial to paid conversion rates? User activation is one of the most important SaaS metrics for determining long-term revenue and success. In fact, a 25% increase in user activation brings about a 34% increase in MRR over a year.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JANUARY 14, 2024

In particular, we look at: What the product manager’s role involves Their main responsibilities Common product management positions Tips on how to advance your PM career Let’s dive in. Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management.

Data Visualization 98

Data Visualization Analytic Tools Research Software Feedback Software 98

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. But what exactly is it and why does it matter?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. So there was an app for that.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userzoom

JULY 9, 2019

Follow our guide to A/B testing to help optimise your site, improve user experience, and increase revenue… What is A/B testing? By isolating individual elements in this way, you can get a clear representation of their influence within the user journey. Users are always looking to do something on your website.

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User Testing Product Research Research Software Testing 113

Userzoom

JANUARY 29, 2020

Or perhaps you’re trying to integrate user research into an Agile Sprint cycle , which is definitely achievable but requires some adjustments to your choice of methods and tools. Below, I describe three tips for dealing with time constraints that have helped me help my teams in spite of tight schedules. Do a literature review.

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User Testing Research Software Product Research Customer Experience 72