Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC).

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. In addition, we’ll look at six tips to help you create a compelling product story.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 251

Data Visualization Analytic Tools Research Software Product Research 251

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

NOVEMBER 18, 2020

We’re excited to share their thoughts on what’s top-of-mind, how to overcome obstacles, where the marketplace is going, and tips for success. In 2020, digital transformation changed from a feature on the roadmap to a means of survival. Q: What holds companies back from prioritizing their investment in mobile customer experience?

Data Visualization 246

Data Visualization User Friction Customer Experience Transportation 246

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Unsure where to start? You’ve met the people.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. How often should you update your user interface design?

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Product Talk

MAY 4, 2022

According to Steve, “The problems that come with that are capturing, organizing, and prioritizing feedback at scale, so that without too much time investment product managers can distill raw data into actionable insights which inform discovery and ultimately drive roadmap decisions.”. Let’s look at each one in more detail. Tweet This.

Research Software 199

Research Software Feedback Software Product Research Data Visualization 199

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Data Visualization Analytic Tools Customer Experience 81

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers. Loyal customers.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Customers that achieve their business outcomes are more likely to continue to renew and expand. Product teams should communicate roadmap and customer updates regularly.

User Friction 52

User Friction Customer Experience User Testing Customer Feedback 52

The Product Coalition

OCTOBER 21, 2021

Which problems solve user pain points faster? Is it worth pursuing and will it actually bring value to the customer? This is where your roadmap comes in. A roadmap takes items in your backlog and provides strategic information as to the opportunity these ideas can provide. How will you measure success?

Product Research 202

Product Research User Friction Framework Vision 202

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 93

Product Research Customer Satisfaction User Testing Customer Feedback 93

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Usersnap

JANUARY 26, 2022

What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Engaging customers can mean everything and nothing (depends who’s saying it ??), SaaS companies need to have products that put the customer front and center.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

JANUARY 16, 2024

ChatGPT can create broad multi-year roadmaps that prioritize the most critical feature requests , ideas, or improvements. Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. What is the annual growth rate of the market?

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Izenda

APRIL 27, 2020

Customers demanding new features. For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Because once you have clearly defined and planned out your roadmap (and stick to it), staying on course and keeping teams focused becomes much easier. Kano Model.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. Finally, compare the scores and choose the features to include in the roadmap. Before you do so, however, validate them through user interviews, surveys , fake door tests , or prototype experiments.

Product Research 92

Product Research User Testing Customer Experience Research Software 92

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Usersnap

SEPTEMBER 2, 2021

It’s not difficult to get feedback, it’s about what you do next – your feedback management approach decides if you’re truly listening to your customers. And if collecting customer feedback is still the challenge for you, please read that blog post first.). How do you manage customer feedback? Source: gify.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Roadmapping is one of the unsung heroes in the product arena. Perfect your roadmapping skills by learning from the examples below! Useful, right?

Roadmap 62

Roadmap Data Visualization Technical Review User Testing 62

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. Tip #1: Build a self-sufficient team.

User Testing 49

User Testing Customer Experience Product Research Research Software 49

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 91

Feedback Software Onboarding KPIs User Testing Strategy 91

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Customer Feedback 94

ProductPlan

MARCH 3, 2021

You stay busy by setting the product strategy , prioritizing work items, soliciting and processing customer feedback, keeping up with the competition, and maintaining a product roadmap. As well as customer-oriented metrics (27%), including Net Promoter Score and retention rates. Make product plans with a roadmap.

Reporting Tools 52

Reporting Tools Product Research User Friction Customer Experience 52

ProductPlan

MARCH 3, 2021

You stay busy by setting the product strategy , prioritizing work items, soliciting and processing customer feedback, keeping up with the competition, and maintaining a product roadmap. As well as customer-oriented metrics (27%), including Net Promoter Score and retention rates. Make product plans with a roadmap.

Reporting Tools 52

Reporting Tools Product Research User Friction Customer Experience 52

Amplitude

FEBRUARY 11, 2021

At Amplitude, we think of our customers as a part of the team. As product managers (PMs), we spend a significant portion of our time talking to customers and understanding their experiences to shape our roadmap and strategy—you may have even done an interview with us! So much so that it’s even one of our operating principles.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Userpilot

MAY 17, 2022

Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. SaaS businesses can leverage product improvements to meet customer needs, outperform competitors, improve customer experience, increase profits , and create customer loyalty.

Feedback Software 92

Feedback Software User Testing Product Research Customer Feedback 92

The Product Coalition

MARCH 19, 2018

Just which features & improvements will actually help your customers? Our recent research into how SaaS companies prioritize feedback found that 36% were not happy with their current method, and we uncovered a lot of pain points. You can learn more in our Roadmap Poison: The Wrong Priorities webinar.

Feedback Software 84

Feedback Software Research Software User Testing Customer Feedback 84

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . Departmental silos, underestimating the scale of the challenge, and a disconnect from customer pain points, are a few reasons behind misplaced confidence levels. .

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey?

Analytic Tools 97

Analytic Tools User Testing Customer Experience Research Software 97

Userpilot

AUGUST 21, 2023

Here are the product management skills and experience questions you should ask: How do you perform customer research? How have you overcome product failures/challenges or poor user feedback? What do you consider when creating product roadmaps? What is the key to a good user interface and inclusive design?

User Testing 82

User Testing Research Software Feedback Software Product Research 82