The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 94

Weak Development Team Development Analytic Tools User Testing 94

Product Management University

DECEMBER 13, 2022

Product experience is a vital part of product design and development. In a user-centric product development framework, PX is crucial. Your sales, customer success, and support teams are both integral in the product experience journey. The feedback garnered from these teams is invaluable to creating and improving PX.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I An outcome-oriented approach helps teams remain focused on the bigger picture, ensures efforts go toward delivering meaningful value to customers, and gives them the freedom to figure out the best way instead of having ‘the way’ committed well before discovery.

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric. Like in a startup.

Product Research 124

Product Research User Testing Weak Development Team Customer Experience 124

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Product Research 103

Product Research Data Visualization User Testing Customer Feedback 103

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading. Key Results.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Split

MARCH 19, 2024

Secondly, it caused teams to start hoarding flags. Before this rule was added, occasionally, when a team or individual found themselves with some extra time, they would remove an easier-to-remove flag. I heard of teams purposely keeping easy-to-remove flags in the codebase as placeholders for the next flags they needed to add.

Software Review 52

Software Review Systems Review Weak Development Team Framework 52

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. Questions not to ask There are such things as bad questions when you’re interviewing a user.

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). Loom uses an embedded loop cycle to get people who view Loom videos elsewhere to sign-up themselves. Understanding the growth loops framework.

Customer Experience 97

Customer Experience User Testing Onboarding KPIs Software Review 97

Mind the Product

APRIL 26, 2019

The questions keep coming in and it can feel great to help move your team forward by making the decisions, but they quickly pile up and leave you with no time to consider the bigger picture. A shared understanding of your customers, problems, and vision helps your whole team make the myriad of day-to-day decisions involved in product.

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Weak Development Team Data Visualization Product Research Entertainment 136

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

PMLesson's Ace the PM Interview

MAY 22, 2021

Managing Individuals How do you run 1:1s with your team? How do you handle poor performers? How would you describe your role in coaching and career development? Tell me about a few people on your team and the career development plans you created with them. How do you balance feature development and technical debt?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

Mind the Product

DECEMBER 6, 2019

In this #mtpcon London talk, Kate Leto examines the importance of emotional intelligence in individuals and teams and asks how it can be used to make better hiring decisions. If we want to build greater emotional intelligence into our product teams, then we need to design our hiring processes to look for it. Key Points. Hire people.

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Weak Development Team Reporting Tools Product Research Research Software 194

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. You can watch the video or read an edited version of the transcript below. She has a big focus on people development, helping product managers and product leaders get better at their craft.

Feedback Software 187

Feedback Software User Testing Product Research Research Software 187

Product Talk

MARCH 8, 2017

One of the best signs of an effective product team is a regular cadence of customer interviews and product experiments. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods. I’ve developed a simple framework to help teams evaluate the effectiveness of their methods.

Customer Experience 329

Customer Experience User Testing Customer Feedback Product Research 329

Intercom, Inc.

NOVEMBER 11, 2021

We’re here to find out more about his new product design framework — they call it Value Paths — for healthy, sustainable growth. User onboardings are about more than welcome videos — no product tour will do everything you want. Samuel Hulick: I actually started as a full stack developer. So what’s it all about?

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Value Proposition Canvas can help you decide what features to develop to provide value to users. Kano model helps you prioritize feature development. A good product avoids poor customer service.

Feedback Software 95

Feedback Software Research Software User Testing Product Research 95

Gainsight

SEPTEMBER 28, 2022

First, the bad news …. The priorities that customer success teams live and breathe every day are now the top CEO and investor priorities. In a world of stagnant or declining sales, the work of post-sales and customer success teams has never been more important. This post originally published on CMSWire. Inflation is up.

Customer Experience 52

Customer Experience Analytic Tools Customer Feedback Weak Development Team 52

Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Initially, this was a very successful framework for us.

Product launches 170

Product launches User Friction User Testing Messaging 170

Mind the Product

DECEMBER 23, 2017

Development might be faster, but that has no bearing on making the right product decisions, and working to realize real benefits. Product teams have been repeating the MVP (Minimum Viable Product) mantra for a decade now, without re-evaluating whether it’s the right way to maximize learning while pleasing the customer. HACKERNOON].

Customer Feedback 0

Customer Feedback Product Research Weak Development Team Agile 0

The Product Coalition

JANUARY 26, 2022

Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Their team set up the infrastructure and prepared the environment waiting for prospective accounts, which never came. Meanwhile, they could attach photos and videos of ill pigs or the farm space.

Reporting Tools 120

Reporting Tools Feedback Software Data Visualization Engineering 120

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Goal setting framework.

User Testing 85

User Testing Product Research Feedback Software Customer Feedback 85

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team. Not all friction is bad. Share information across multiple teams. How do you create friction logs?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Intercom, Inc.

FEBRUARY 18, 2020

Watch the video above to learn more, or read a lightly edited transcript below. Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. We have a small but really great infrastructure team who help maintain fast development environments.

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Construction Engineering Framework Weak Development Team 221

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. We invested in more social and video content as well to connect with more of you. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Mind the Product

APRIL 23, 2018

And leaders have an outsized impact on team performance. She shared some insights on human behavior, and how we as leaders can use our influence to build a culture of psychological safety, enhancing collaboration and problem solving in our teams. On the tactical front, we talked about the good and bad sides of data.

Agile 108

Agile Weak Development Team User Testing Customer Feedback 108

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And just continuing to push it higher with the team.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

PMLesson's Ace the PM Interview

JULY 1, 2020

Learn a framework for quickly pitching a new product idea, and enhance your career! When I interview a product manager to work in my team, I want to know that they understand the whole of the product cycle - how to make it happen, from concept to rollout and beyond, and most importantly what will make it successful. Pain points 2.

Vision 72

Vision User Friction Product Management Product Manager 72

PMLesson's Ace the PM Interview

MAY 12, 2022

As a result, you’ll need to demonstrate not only high-level product thinking and prioritization, but also showcase your strengths and familiarity with visual design, user research, and cross-team collaboration. Be prepared to answer basic questions like: “What are your strengths and weaknesses?”

UX 52

UX Research Software Technical Review Onboarding KPIs 52

Product Bookshelf

JANUARY 1, 2021

Bush provides a framework for deciding between freemium, free trial, and demo options. Bush’s framework helps you evaluate your fit and readiness for the model. Developing a product-led growth strategy. Top-down selling usually leads to poor results because of the complex nature of executive-level selling. [T]ime-to-value

Onboarding KPIs 62

Onboarding KPIs Customer Experience User Testing Software Review 62

People-First Product Leadership

JANUARY 7, 2024

When I veered off track, I learned (good) while losing a bit of confidence in myself (bad). People, like frameworks, should embrace adaptability and openness to new ideas and approaches. The balanced leader sees both delegation and development as a win-win approach for themselves, their employees, and the organization at large.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Mind the Product

JUNE 14, 2019

A bad day in the office, a chance LinkedIn message, and before you know it, someone has moved jobs. Developing a long-term relationship with someone who can act as your mentor and provide advice and direction can help to get around this. We’ve all seen it play out, either ourselves or through others. Find a Mentor.

Development Team Review 140

Development Team Review Technical Review Weak Development Team Vision 140

PMLesson's Ace the PM Interview

MARCH 2, 2022

If you're applying as a Google product manager , this means you'll need product management experience with leading user research, implementing features, and working with software teams to build deliverables. " At Google, you'll typically be working in cross-functional teams. What are your strengths and weaknesses?

Weak Development Team 52

Weak Development Team Technical Review User Testing Feedback Software 52

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

The Product Coalition

FEBRUARY 3, 2022

You can develop hypotheses about your target market, but you won’t truly know who your customers are until you throw your hook into the water and see what kind of fish bite. One of the techniques is judging Importance vs Satisfaction Framework. It’s a simple yet compelling framework. MVP is not an excuse for poor UX.

User Testing 141

User Testing Product Research Product Marketing Customer Experience 141

ProductPlan

OCTOBER 24, 2019

They develop their roadmap as a list of features, rather than using the roadmap to communicate the value they expect the product to deliver. For example: You will often be too optimistic about what your team can build in the time you have. A customer-centric attitude is a habit every PM is well advised to develop.

Product Research 58

Product Research Product Management Product Manager Weak Development Team 58