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A Framework to Automate Rapport Building

The Product Guy

What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework. The framework. I was determined to do better.

Framework 189
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Pay Attention to the Nuances: How To Make User Interviewing Your Superpower

The Product Coalition

How to prepare for a user interview, all the way to sharing the results with your team. If all you do is listen to your users without a plan or a decision making framework, you might walk away with no insights or the wrong insights. Being good at user interviews is not equal to simply listening to your users.

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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. We’ve gathered a list of articles, videos, and podcasts you can check out: Planning for hypergrowth in EMEA with Mark Rudden of Browserstack.

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Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

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New Client Onboarding Checklist Template To Nail Your Customer Onboarding Process

Userpilot

Your product messaging strategy starts right at the beginning – and from there, the process involves weaving a consistent narrative (all the way through to error messaging, FAQs, and how your support team responds to queries). As you’d expect, a poor signup flow can dramatically impact the whole client onboarding experience.

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8 Best SaaS Onboarding Tools in 2021

Userpilot

They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results. Video Recording tools – Bonjoro. It can include anything from modals, checklists , tooltips , emails , and videos. Live chats.