Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Feeding into impostor syndrome.

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Research Software Engineering CTO Definition 138

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review User Testing 204

PMLesson's Ace the PM Interview

JUNE 28, 2021

This is especially true for new EMs, who often previously worked as software engineers or developers before being promoted. EMs are no longer only responsible for themselves and their own workload, like the ICs on their teams. This can be especially difficult in regards to poor performance.

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Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

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Engineering Feedback Software Onboarding KPIs Customer Experience 214

PMLesson's Ace the PM Interview

MARCH 1, 2020

Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

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Mind the Product

MAY 14, 2018

Like actors, product managers are seen as the lead role, when in reality there is an entire team pulling together. As product managers we could be talking to the legal team about our customers’ personal information one moment, and to engineers about whether we should use Native or React Native to build our app the next.

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Product Research Research Software User Testing Product Management 143

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. An engineer is never alone in their problems.

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Engineering Feedback Software User Testing Leadership 135

Split

OCTOBER 21, 2016

As software engineers at cloud companies we have it a bit easier. However, there are some lessons we can draw from the Samsung example to help us improve software delivery. #1 Anyone on the team, from PMs to SREs, can target a whitelist, segment, or percentage of customers when releasing new features.

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Analytic Tools Reporting Tools Software Developers Software Development 40

Modus Create

SEPTEMBER 30, 2020

Another thing that is very important in Agile development practices is exploratory testing. In software engineering, Continuous Integration (CI) is a practice where developers and testers frequently integrate code into a shared repository. The main reason that we automate a test is repeatability. Conclusion.

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User Testing Software Review Product Research Testing 98

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The responsibilities of a technical program manager are a little more big picture than that of a software engineer. These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. How do you earn the trust of your team members?

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Technical Review Feedback Software Onboarding KPIs Software Review 52

The Product Coalition

JUNE 30, 2021

You are about to deliver an important feature and to get over the last mile, you need additional team members. Your boss asked you to coordinate with the Engineering Manager of the other team, a team which has its own priorities. Imagine this scenario.

Weak Development Team 89

Weak Development Team Article Presentation Software Engineering 89

Split

JULY 30, 2019

The main point in What’s The Difference Between Feature Flags and Other “Flags” in Software Engineering? I spent most of my time at those shows chatting with senior developers, team leads and architects who had been coding and designing for years. You’re Winging It?

Feedback Software 63

Feedback Software Analytic Tools Reporting Tools Software Review 63

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. Unit testing is a type of software testing where individual units or software components are tested. Conclusion.

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Software Review User Testing Product Research Testing 52

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. What about the other people on the team who aren’t part of the product trio? How can product trios adapt to remote work and distributed teams? Do product teams really work this way?

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Product Research User Testing Research Software Customer Experience 224

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

MAY 15, 2022

UX design was first developed by Don Norman , who was actually working at Apple at the time. In a nutshell, a UX designer is expected to ensure products or services are developed in a way that takes the users' needs and desires into account. User research is usually conducted before product development is underway.

UX 52

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PMLesson's Ace the PM Interview

JUNE 26, 2020

There’s nothing to be nervous about once you’re confident in your skills and knowledgeable about the normal software engineering interview questions. This article will start by talking a little about the procedure of most software engineering interviews. Did you scale the software? How did you evolve it?

Software Engineering 52

Software Engineering Feedback Software Software Review Engineering 52

Mironov Consulting

MAY 2, 2019

To meet customer expectations for consumer-like software usability. To answer threats from software-only competitors. But product management and development processes that work well for long-lived hardware can handicap software organizations. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

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Weak Development Team Development Technical Advisors Software Review 78

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. How to build an onboarding team. Plot summary.

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The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. The first thing mobile teams need to understand without a shadow of a doubt is the differences between a mobile website, a hybrid app, and a native app. You know that it’s not about just having an app.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. And you need to understand how the groups differ.

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Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

OCTOBER 3, 2019

Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager. Company: Medium.

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Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

OCTOBER 3, 2019

Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager. Company: Medium.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company.

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Engineering Weak Development Team Customer Experience User Testing 148

PMLesson's Ace the PM Interview

OCTOBER 20, 2021

As with all technical/managerial roles, an EM's job will vary across companies and even across teams. How would you handle poor performers on your team? How would you build a high-performance engineering team? How do you coach and develop your engineering team? All of this is exciting.

Engineering 52

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Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! But over time, we noticed that teams hated working on these services. The top ten technical strategies to avoid.

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Business of Software Conference

JANUARY 6, 2020

Rick is currently the chair of one of the most active entrepreneur groups in Philadelphia. The last time I was in front of a group of people was not that long ago but it was to officiate a wedding ceremony. spring and when things are going bad it’s an AI winter. Video, Slides, & Transcript below. I don’t know.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

DECEMBER 10, 2018

But so many other areas of product development are prone to this same problem. Many times it’s not even a bad way of doing things. So how can we get out of some of our bad habits? The connotation of it implies a rigidity that simply doesn’t work for modern product development. The team builds it.

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Weak Development Team Research Software Customer Experience User Testing 76

Modus Create

OCTOBER 6, 2021

Loss of engineering time and resources. According to Stripe’s The Developer Coefficient , engineers spend 33% of their time dealing with technical debt. This affords developers more room for innovation and shortens deployment time. According to PWC , 32% of customers leave a brand after just one bad experience.

Technical Review 98

Technical Review Reporting Tools Software Review User Testing 98

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

eG Innovations

AUGUST 10, 2021

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hughes from The Tech Blog Writer , Rachel Berry from eG Innovations’ product team, and CTP, Richard Faulkner , (Enterprise Solutions Architect, Conversant Group) discussed how eG Enterprise enhances and goes beyond native Citrix tools.

Reporting Tools 52

Reporting Tools Customer Experience User Testing Data Visualization 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? How can you align audience engagement goals between teams? How can you align audience goals between teams? Retain your users How can you develop a customer marketing strategy? How can you align retention goals between teams?

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

APRIL 4, 2018

Director of Product Management at Optimizely (35:55) A good idea always sound like a bad idea at first." A recruiter once told me “Software engineering interviews are formulaic. Experimentation and A/B Testing By Byron Jones ?—?Director " Quote by Paul Graham from Byron Jones, Dir. That’s where Gayle McDowell comes in.

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