Userpilot

APRIL 16, 2024

Building a product experience strategy is essential for any SaaS business as it increases product adoption, reduces customer churn , boosts customer lifetime value, smoothes the customer journey, and elevates brand advocacy. So what strategies can help you elevate the user experience? And where do you start?

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

FEBRUARY 28, 2024

This guide will go over what customer paths are, how to track them, and how to create successful paths! Creating customer paths enables product teams to design intuitive products and contextually guide users through their journey. TL;DR A customer path or consumer path is a map for visualizing how users navigate across your product.

Analytic Tools 100

Analytic Tools Data Visualization Customer Experience User Testing 100

Userpilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy, on the other hand, uses simple instructional language to guide users and provide them with essential information. Let’s get right to it! For example, run A/B and usability tests.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

The Product Coalition

MARCH 8, 2024

This comprehensive guide empowers you to harness the power of digital transformation strategies, propelling your business toward a thriving future. Failure to meet these expectations can lead to customer churn and missed opportunities. But where do you start? Digital transformation (DX) is a wide business approach in its own right.

Enterprise 130

Enterprise Research Software Feedback Software Strategy 130

Userpilot

NOVEMBER 22, 2023

Prevent churn via path analysis to optimize areas where users drop off. Prevent churn via path analysis to optimize areas where users drop off. TL;DR Conversion rate optimization is the implementation of strategies for users to complete desired actions. Use FOMO to increase conversions. Book a demo now!

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 21, 2024

Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. But what strategies can you follow to boost product engagement at every stage of their journey?

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

JANUARY 28, 2024

Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. Time-to-Value measures how quickly users experience value, key for improving onboarding and reducing churn. Monthly Recurring Revenue (MRR) tracks predictable monthly revenue, essential for financial health and growth forecasting.

Onboarding KPIs 104

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 104

Userpilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Reduce churn. Reduce churn.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Intercom, Inc.

AUGUST 23, 2022

While a 1% increase in acquisition might boost your bottom line by about 3% , a 1% decrease in churn can boost it by 7% ! So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. Customer retention has never been more critical to business success than it is today.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Userpilot

NOVEMBER 6, 2023

Here is what this customer growth guide covers: Customer growth explained: what is it? Drive engagement and product adoption with product guides. Identify detractors and proactively reduce churn. Looking for ways to measure and increase customer growth? Your search ends here. The top metrics to measure customer growth rate.

Onboarding KPIs 93

Onboarding KPIs User Testing Feedback Software Analytic Tools 93

Userpilot

AUGUST 15, 2023

In contrast, guided analytics is more structured, allows less customization, and its setup requires technical expertise. How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? This is the question this article explores, so if you’re after the answer, you’re in the right place.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

The Product Coalition

OCTOBER 10, 2023

Tailoring the onboarding experience to individual users based on their preferences and needs is essential. Tailoring the onboarding experience to individual users based on their preferences and needs is essential. When users have a positive initial experience, they are more likely to stick around, reducing churn rates.

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Userpilot

NOVEMBER 16, 2022

There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs. To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. What are the best practices for success?

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. Understanding your user during onboarding is essential since the type of care they receive will heavily depend on this.

Healthcare 101

Healthcare Onboarding KPIs Feedback Software Data Visualization 101

Userpilot

NOVEMBER 27, 2023

Tracking revenue on a spreadsheet is easy, but understanding the underlying factors influencing revenue growth rate is a different ball game. By the end of this article, you will be equipped to do that. As you read on, you will learn: How to properly define revenue growth. The formula to calculate growth rate and what good growth looks like.

Onboarding KPIs 104

Onboarding KPIs Definition Data Visualization Research Software 104

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. You can also use social proof to reassure users.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 20, 2023

Sentiment analysis using machine learning and AI provides valuable insights into customer emotions and opinions, guiding product and service improvements to better meet customer needs. Combining customer data & machine learning unlocks the power of big data. What is machine learning? What is machine learning?

Artificial Inteligence 101

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 101

Userpilot

MARCH 31, 2023

That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! You could also create templates, video tutorials, sample projects, or written guides to streamline the learning process. What is the onboarding flow process?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools User Testing 98

Userpilot

OCTOBER 31, 2022

There are different methods to measure your product engagement scores, such as through NPS, CSAT, or churn surveys. Here are five effective strategies to boost user engagement: Create interactive walkthroughs and onboarding checklists to guide users properly and remove fatigue. Ready to get started? Let’s go!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

FEBRUARY 6, 2024

A well-designed onboarding process improves customer satisfaction, drives customer success, and minimizes churn. Use onboarding elements like tooltips , modals, banners, and slideouts to guide users in-app. Use onboarding elements like tooltips , modals, banners, and slideouts to guide users in-app.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

JANUARY 20, 2024

Benefits of conducting root cause analysis for product managers Root cause analysis is essential for product organizations for several reasons. How do you conduct root cause analysis in product management? This is the main question we explore in this article. We also explain why it’s important for product managers and share useful tips.

Feedback Software 113

Feedback Software Analytic Tools Research Software User Testing 113

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. Let’s get into it! Click here to get your free Userpilot demo today! Team alignment.

Data Visualization 101

Data Visualization Onboarding KPIs KPI Dashboard 101

Userpilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. An account manager now has to do much more than just look at the finance side of things.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Friction 93

Userpilot

NOVEMBER 24, 2023

You use customer retention rates, churn rate , and customer lifetime value to measure customer retention. Your customer churn rate is low. Both are critical metrics to measure in your product, but is there an outright winning that you should solely focus on for your product growth ? The market share is low.

Customer Experience 101

Customer Experience Customer Feedback User Testing Data Visualization 101

Gainsight

FEBRUARY 26, 2024

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? That’s the main question that this article explores! More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Let’s get right to it. Use interactive walkthroughs to introduce core features relevant to customer’s use cases.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 5, 2023

An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Wondering how to scale customer success in SaaS and drive product growth ?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience User Testing 97

The Product Coalition

MARCH 3, 2023

Products that delight customers and fuel growth loops are essential. It continues through selection, trial, product usage, upsell, and churn. Focusing on product-led or go-to-market-led growth is no longer enough. Time to prioritize the whole Customer Journey (CJ). It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth.

Customer Experience 134

Customer Experience Customer Feedback User Testing User Friction 134

Userpilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Churn rate. Prevent churn by identifying at-risk users with NPS. Support teams can proactively address issues that lead to churn. You’re at the right place. User effort score.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Customer Experience 102

Userpilot

DECEMBER 12, 2023

TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. It serves as a visual guide that describes what a product or solution will look like from the user’s perspective. Book the demo!

Roadmap 101

Roadmap Customer Experience UX Product Research 101

Userpilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Are you being innovative in your product? Truly think about it because it could be the difference between a successful product and not. Read on to learn all about this product-led growth model.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 96

Userpilot

APRIL 7, 2024

To identify the Aha moments in your product, analyze the user behavior of your power users as well as churned ones. To identify the Aha moments in your product, analyze the user behavior of your power users as well as churned ones. The Aha moment is defined as a moment of sudden insight, realization, or inspiration.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

AUGUST 7, 2023

How to Choose the Optimal North Star for a Roof Shingles Assessment Vision API Company How the Right North Star Metric Can Illuminate Your Business Path Introduction In recent years, many new API SaaS companies are emerging that provide AI-powered capabilities for processing text, audio, images and video. Source: Author created the image.

Analytic Tools 110

Analytic Tools Feedback Software Data Visualization Vision 110

Userpilot

AUGUST 16, 2023

Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98