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While there is certainly promise in technologies that can contribute to many areas, such as reading, writing, speaking, and even product design, we cannot ignore some basics, including reading, writing, and math. Pick up a copy of The Business Acumen Handbook or visit our site (business-acumen.com) to learn more.
Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.
Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. So we have technical solutions that don’t necessarily solve a customer problem.
She is the co-founder and managing partner at MIDIOR, which has been providing professional services for 25 years to product organizations in a number of areas from product insights, product development and management, and technologyplatforms. JPIM Research Forum. For me, a big industry is financial. November 13-15, 2022.
Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers. We wanted to make some of those tools more available to people. [7:22] 12:24] What tools have you seen resonant with organizations because they help them innovate better?
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.
When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. The leadership of product teams is a shared responsibility between product managers, engineering leads, and UX designers.
Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.
Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.
TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency. Looking into tools for product support specialists?
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers utilize various tools to enhance their work. Looking into tools for customer onboarding managers?
Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.
The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. The themes today centered around Human-First Customer Success and Transforming Customer Centricity.
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Without further ado, let’s get into it!
Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Looking into tools for customer onboarding managers? Let’s get started! Book a demo to see it in action!
In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently. Looking into tools for product support specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.
Being a Product Manager is a leadership role, not an order-taker role. Layer customer research and conversations on top of these discussions and the job becomes inherently more challenging. Shy away from taking initiative? Initiative means “the power or opportunity to act or take charge before others do”. Don’t like switching contexts?
As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.
Our leadership team had just started reading it and wanted all of the product managers to read it too. Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read. They asked if anyone had read it already, and I was the only one.
However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. If you provide detailed UX or UI advices, you will become obsolete once a new technology gets trendy, or once an unexpected world event changes user behavior.
Thomas Hein , Head of Digital Inclusion at Arc Inclusion and Head of Customer Research at REO Digital. With a background in decision-making psychology and over a decade of experience, Thomas helps organisations embed accessibility and user insight into their design systems, development workflows, and leadership practices.
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