Agile Velocity

MAY 14, 2020

In our experience leadership tends to “Want them all, equally. Any organizational change must have leadership support along the entire journey or it will be short-lived or fail outright. With leadership support and by using the stages as a guide, time spent in “chaos” can be reduced. Adaptive Leadership Support.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

NextBigWhat

OCTOBER 24, 2021

You have 2 intense rounds of interviews with questions on leadership, problem-solving, and enthusiasm for Apple products. So they create a recruiting and training program. Step 1: The Interview Process Most retail stores are desperate to hire people. The craziest part? You receive 0 commission for selling any Apple products.

User Friction 52

User Friction Customer Experience Leadership Framework 52

The Product Coalition

JANUARY 11, 2023

The leadership of product teams is a shared responsibility between product managers, engineering leads, and UX designers. One good source I found from The Facilitator’s Handbook: 24 Design Sprint Tips. It is also helpful to maintain a beginner’s mind and continue learning about design principles.

Feedback Software 114

Feedback Software Research Software User Testing Technical Review 114

Johanna Rothman

NOVEMBER 3, 2020

And, if you can, get “credit” for your “thought leadership?” Writers: buy the Copyright Handbook. However, if you want to get credit for your “thought leadership” you must reference other people's words. Thought Leadership is an Oxymoron. I'm not after thought leadership, per se.

Reference 83

Reference Leadership Consulting Books 83

Johanna Rothman

AUGUST 21, 2018

How to read and review other people’s work in Handbook of Technical Reviews. Take Jerry’s leadership into your thinking and you might surprise yourself. How to think about steering instead of controlling in the Quality Software Management series. I use the Fieldstone Method of writing, as in his Weinberg on Writing. .”

Technical Review 40

Technical Review Software Review Leadership Agile 40

Sequent Learning

APRIL 22, 2019

An essential resource for product management leadership, Managing Product Management lays the groundwork for moving Product Management out of a supporting role and establishing it as a vital, strategic partner with other business functions. The Business Acumen Handbook by Steven Haines. Managing Product Management by Steven Haines.

Books 40

Books Product Management Product Manager Data Visualization 40

The Product Coalition

JANUARY 30, 2019

That you won’t find in the typical “PM handbook”. Henry Fonda Also known as leadership without authority but I’m tired of that term. If you feel like you are at that point. What follows are the qualities I think are the most essential and hardest to attain. The 10000 hours part of great. What about PM as consultant ?

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

The Product Coalition

AUGUST 14, 2017

A Traffic Jam Unfortunately, product management does not come with a handbook. Do you see handbooks on ‘how to navigate through traffic’ that go beyond driving etiquette and into realistic situations? You may have read the best books, the most popular articles, spoken to veterans, maybe are even a thought leader.

Vision 60

Vision User Testing Feedback Software Management 60

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mind the Product

APRIL 14, 2020

Employee handbooks for Gitlab and Basecamp. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!) .

Feedback Software 27

Feedback Software Product Research Technical Review Entertainment 27

The Product Coalition

AUGUST 14, 2018

Our leadership team had just started reading it and wanted all of the product managers to read it too. Inspired: How to Create Tech Products Customers Love by Marty Cagan This is basically the best handbook on product management that I’ve ever read. They asked if anyone had read it already, and I was the only one.

Product Management 60

Product Management Product Manager User Testing Product Research 60

Intercom, Inc.

FEBRUARY 25, 2021

Bobby: I imagine it’s one thing to lead customer support or to offer that leadership and consulting, and another thing, as you said, is to put it on paper. But it’s also a publication platform, so I do write for Forbes, and I also contribute to some of their thought leadership content. ” Or those kinds of things.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Coalition

MARCH 23, 2018

This concept is not new to leaders but might be new to the realm product leadership.” Leadership want the company to grow. A good comparison would be a support SLA or section in an employee handbook. The key to breaking the potential stalemate is to not set consensus as the goal. This is where a little bit of process is key.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Imaginary Cloud - Design

JULY 2, 2020

Mismatch is, without doubt, an essential reading if you have (or want to have) any leadership role in a design project or team. Therefore, Extra Bold is not just a practical handbook on how to put inclusive design into practice but also a combination of stories that encourage the readers to self-reflect and take action through design.In

Books 52

Books Technical Review Research Software Data Visualization 52

SidsAvenue

JANUARY 30, 2013

Think… The Outsourcing Handbook: How to Implement a Successful Outsourcing Process The comments section is all dedicated for your views and thoughts. The juniors jumping the job is still manageable but the Seniors resorting to the option of Doing whatever it takes to secure their jobs simply kills the culture of the organization.

Naming 40

Naming Article Development Management 40

Product Innovation Educators

OCTOBER 17, 2022

It’s worth noting that PDMA is a volunteer-led organization and, like Susan, most of the people involved in its leadership have fulltime jobs in product roles yet find time to contribute to the professional association. We have a body of knowledge, an academic journal, a certification, tool books, and handbooks.

Research Software 105

Research Software Certifications Product Management Product Manager 105

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. Adam Risman: Elad, welcome to Inside Intercom. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

The Product Coalition

JANUARY 26, 2024

SWOT Lightning Round: Organise a SWOT brainstorming session with key stakeholders from leadership, research, customer service, design, and engineering. Consult with existing research, available metrics, and stakeholders and identify the biggest gaps between the current state and the ideal state.

User Testing 112

User Testing Product Research Research Software Data Visualization 112

Product Innovation Educators

JULY 6, 2020

After the startup world rapidly adopted the Lean methodologies, I wrote The Startup Owner’s Manual: The Step-by-Step Guide for Building a Great Company as a handbook for how to use those methodologies. [19:48] Role of Leadership: The VP of Sales most often kills innovation. Context: What’s going on around the organization?

Startups 88

Startups User Testing Customer Experience Development 88

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Leadership teams need to create room for this and encourage creativity without repercussions. To help get you started, we’ve curated advice from industry leaders at and outside of Intercom. They share their winning sales strategies and the lessons they’ve learned scaling sales.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

BrainMates

APRIL 2, 2019

Being a Product Manager is a leadership role, not an order-taker role. To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses. Shy away from taking initiative?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Mary was also a contributor to Gainsight’s CCO, Ashvin Vaidyanathan, and Ruben Rabago’s The Customer Professional Handbook. And who would know better about speed, than Will Rahim.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Intercom, Inc.

JULY 25, 2018

Patrick Collison wrote a great piece about this in the High Growth Handbook. Talk about this as early as possible, both as a leadership team and then with individuals. Some of your early hires will fight to artificially preserve a culture that is no longer fit for purpose. Don’t do this. Management mistakes.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Morag Barrett has found through decades of leading an international HR consulting and leadership development company that most projects fail because managers don’t cultivate effective working relationships. By Melanie Franklin. Available in paperback, Kindle.

Books 67

Books Research Software Feedback Software Weak Development Team 67