Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Major Takeaways: You can’t help others if you’re not in a position to help yourself. The themes today centered around Human-First Customer Success and Transforming Customer Centricity.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

JANUARY 30, 2019

Like many professions I suspect, experience is wanted for just about every position out there. That you won’t find in the typical “PM handbook”. Henry Fonda Also known as leadership without authority but I’m tired of that term. I find myself full of gratitude for my career thus far. It is a hard profession to break into.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Sequent Learning

APRIL 22, 2019

An essential resource for product management leadership, Managing Product Management lays the groundwork for moving Product Management out of a supporting role and establishing it as a vital, strategic partner with other business functions. The Business Acumen Handbook by Steven Haines. Managing Product Management by Steven Haines.

Books 40

Books Product Management Product Manager Data Visualization 40

BrainMates

APRIL 2, 2019

Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). Being a Product Manager is a leadership role, not an order-taker role. Shy away from taking initiative? Designing, making, launching and managing a product is risky.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

MARCH 23, 2018

This concept is not new to leaders but might be new to the realm product leadership.” The Third “P” of Prioritization: A Practical PROCESS Let’s look at some ways in which you can involve people with prioritization in a really positive way. Leadership want the company to grow. This is where a little bit of process is key.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. Morag Barrett has found through decades of leading an international HR consulting and leadership development company that most projects fail because managers don’t cultivate effective working relationships. By Melanie Franklin. Available in paperback, Kindle.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. Mismatch is, without doubt, an essential reading if you have (or want to have) any leadership role in a design project or team. Sadly often, they answer: Don't Make Me Think or Design of Everyday Things.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Leadership: Create a shared language for product, engineering, and go-to-market to describe customers.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. I do think it’s been a net positive though. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. “Put simply, your sales strategy is how you’ll drive revenue” Generally your sales strategy will include things like your target market, ideal customer profile , go-to-market positioning, sales motions, methodology and channels. Want more advice like this?

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 25, 2018

Often, this outlier is right and this is a positive change to your company strategy, but that change needs to be a deliberate decision , not an accident. Eventually you’ll hire someone who disagrees either quietly or silently on something that isn’t a positive change to the what, why, how. Don’t do this.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152