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Tools For What We Do. As a product manager, I’d like to find some tools that help me do my job. Markets – my segments, their problems, and how to reach them with my solution (and if they are big enough for me to make money). Revenue and profit – how my solution will generate top and bottom line dollars.
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.
Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.
When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. It is crucial for product managers and UX designers to communicate and collaborate to research customer needs and envision solutions.
Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.
Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.
learning new software. learning new software. And with research showing that people who set goals are more likely to succeed than those who don’t, we should be all good… right? Are you moving towards a positive outcome, or away from a negative one? creating a community of practice for their organisation.
While there is certainly promise in technologies that can contribute to many areas, such as reading, writing, speaking, and even product design, we cannot ignore some basics, including reading, writing, and math. Pick up a copy of The Business Acumen Handbook or visit our site (business-acumen.com) to learn more.
TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency. Looking into tools for product support specialists?
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers utilize various tools to enhance their work. Looking into tools for customer onboarding managers?
We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. The answer is clear: after extensive research and preparation. When should you consider Scaled Agile? Common Integration Environment.
Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Let’s get started!
Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.
The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. This session was led by Violaine Yziquel, Sr.
In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.
A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations.
While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. Write a Handbook. Documentation Powers. Strategy Paper.
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Looking into tools for customer onboarding managers? Let’s get started! Book a demo to see it in action!
In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently. Looking into tools for product support specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.
Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.
What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. Before I get to the practical stuff, let’s understand a bit about the situation most SaaS businesses are in right now. It matters.
Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018! In my experience no.
People were just connecting with each other in such a benevolent way through this platform. How do we make our relationships and groups more welcoming, more benevolent, more positive?” Notion is this amazing modular tool that allows people to do everything from take notes to project manage to track pipelines.
What makes Business of Software Conference speakers so smart? Current reading: I’m currently in the middle of reading a whole slew of books on JTBD, for the research I’m doing on the topic. Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Like most smart people, they read a lot.
As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.
Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Fundamentals of Product Management – For the Last Time.
Here we see service design working on a system level, with an overview of the different products, processes and touch points of the whole service. You purchase the tickets on your mobile phone through the theatre’s app; 3. It can be, for instance, the app to buy the tickets (2). What is service design?
Of course, there are many kind ways to say ‘no’ (check out this great article by Sebastien Phlix, Product Manager at Typeform, on the art of delivering a ‘ Positive No’ ). Layer customer research and conversations on top of these discussions and the job becomes inherently more challenging. Don’t like switching contexts?
Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. So we have technical solutions that don’t necessarily solve a customer problem.
As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. That’s the moment I know that my interlocutor knows very (very!)
This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.
This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.
Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Importance of Discovery Research : Before developing a product, it's crucial to engage in discovery research to understand the market, customer needs, and the product's feasibility.
By streamlining and optimizing the onboarding process, businesses can significantly improve employee retention, accelerate time-to-productivity, and foster a positive work environment. Highly specialized positions or senior-level hires require nuanced, role-specific guidance. That's where automation comes in.
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