Intercom, Inc.
FEBRUARY 25, 2021
Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.
The Product Coalition
JANUARY 11, 2023
They work with various departments, including design, engineering, sales, marketing, etc, to understand customer needs and create solutions that improve the customer experience. Product managers also act as the voice of the product, prioritize customer problems, and manage stakeholder expectations.
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Sachin Rekhi
MARCH 1, 2020
I wouldn't necessarily call them unique perspectives because I'm certainly not the only one with a particular point of view, but at the same time, they rarely fall into broadly accepted conventional wisdom. The Hierarchy of User Friction. Homebrew CMS - I built SachinRekhi.com as a custom CMS. Fundamentals.
The Product Coalition
OCTOBER 22, 2018
Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.
The Product Coalition
JANUARY 26, 2024
SWOT Lightning Round: Organise a SWOT brainstorming session with key stakeholders from leadership, research, customer service, design, and engineering. Barriers : What are the barriers between users discovering the solution and experiencing the benefits of the solution to the fullest? Prioritise the category with the biggest known gap.
Userpilot
AUGUST 19, 2024
This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?
Gainsight
AUGUST 5, 2022
Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.
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