The Product Coalition

NOVEMBER 19, 2022

Including a nifty Miro Icebreaker game [link] For good ideas and true innovation, you need human interaction, conflict, argument, debate?—?Margaret Since I work in product management, it was a great decision. Debating brings many ways to improve my product management skills. Two teams will sway you to go their way.

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Userpilot

SEPTEMBER 7, 2023

It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. If the process is this complex, how do you win? What is a customer journey map?

Analytic Tools 106

Analytic Tools Feedback Software Research Software User Testing 106

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. What’s impact mapping? Book the demo !

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

The Product Coalition

JANUARY 9, 2023

Including a Miro template so good, it will knock you out of your socks Welcome to 2023. link] In this article, I cover why you fail in pursuing goals, learnings from product managers to succeed, how to set inspiring goals that keep you moving forward, and give you a Miro template that will knock you out of your socks.

Product Research 113

Product Research Vision Roadmap Customer Experience 113

UX Planet

FEBRUARY 2, 2024

If you like implementing new things to improve productivity, you should experiment with them and evaluate the results. You can share your results using the tags #figbruary or #figbruary2024. Galileo AI Miro Assist Miro Assist is your future partner for innovation. How to take part in the challenge? Very handy!

Research Software 52

Research Software UX Software Review User Testing 52

UX Planet

FEBRUARY 21, 2024

Improve your focus, efficiency and self-assessment as a Product Designer. As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. However, what matters is how it is being used.

Feedback Software 82

Feedback Software Research Software User Testing Product Research 82

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. With customer care more important than ever, how are support teams adapting to this new uncertain reality?

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Evaluation.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Modus Create

AUGUST 31, 2021

To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing. Product road mapping? The list is in no particular order, and you will likely find your team needs to use more than one. Some might even complement each other. . Is it work tracking?

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Miro

JUNE 23, 2020

Collaboration trends: how we’re evolving our productJune 22, 2020Over the past few months we’ve seen the world change before our eyes. Here at Miro, we’ve seen first-hand how collaboration habits have evolved as companies worldwide have shifted to remote work. We’ve been closely […].

Blog 118

Blog 118

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! These could come from your organization or you can use a ready framework like RICE or ICE.

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. I’m sure at some point you’ve found yourself asking the question, “ am I using the right product toolkit ?”. Process > Product Toolkit.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Communications 98

Userpilot

NOVEMBER 14, 2022

What’s product planning? How do you apply your product management skills and knowledge to build a robust product plan? Product planning is the iterative process that prepares every stage of the product development life cycle, from the initial idea through launch and further development. Are you ready?

Product Research 98

Product Research User Testing Onboarding KPIs Research Software 98

The Product Coalition

SEPTEMBER 10, 2023

This is their primary goal — they stir action in the people listening, give them a different perspective and change how they see the world. It requires that you build confidence in your approach - “How do I make these specific people have full confidence in my plans” is very different from “I’m going to share my plans and hope for the best”.

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Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? How did they successfully communicate value? What is product marketing?

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. From there, an effective team is doing two key research activities week over week. Most teams don’t work this way. Most of us are stuck in outdated ways of working and it takes time to change.

Research Software 224

Research Software Product Research User Testing Data Visualization 224

Mind the Product

OCTOBER 13, 2020

Talking to them in a way that gets you useful information is hard. Using that information in a way that helps align stakeholders and teams on the path to building great products? Lucky for us, our guest on the podcast this week is Robert Chokr, [.]. Talking to them in a way that gets you useful information is hard.

User Testing 169

User Testing Customer Experience Product Research Research Software 169

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 103

Analytic Tools Data Visualization Research Software Onboarding KPIs 103

Intercom, Inc.

MAY 16, 2022

What are product design workshops? Product design workshops are an opportunity for a team to untangle a problem together by going through a series of group exercises designed to get to a specific outcome. Workshops are about getting stuff done, and are often used as milestones to start things or make decisions. “As

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

Userpilot

JULY 20, 2022

Would you like to know when product managers should use it and how? It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Thanks to QDF you can build products that meet user expectations and decrease the development time and cost. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Use segmentation for automating in-app messages with solutions for specific issues.

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Customer satisfaction UX surveys measure how happy your users are with your app and its UX.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. Not sure how to do that? As your product grows and matures, so will the need to provide more customized experiences for your users and each of their different use cases.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Intercom, Inc.

NOVEMBER 2, 2020

But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Mess it up, and you could find yourself quickly marching your team off a cliff.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

The Product Coalition

AUGUST 19, 2021

Being a product manager is all about being able to turn a vision into reality. We all know these a-ha moments when the vision strikes us (my vision creator is the shower, what’s yours?), Now, how the heck am I going to spill it out and share it? and a crucial one for us product people. but, what’s next?

Vision 158

Vision Feedback Software Technical Review Customer Experience 158

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. Product positioning allows you to identify your market niche. What is product positioning?

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Why should you conduct it?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

BrainMates

APRIL 8, 2020

It was the last day the whole Brainmates Team was in the office together before shifting to remote working for who-knows-how-long. We had always emphasised the benefits of a fantastic face-to-face product management training experience and with this now out of the question for an indefinite period we knew we needed to “adapt or die”.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll explore what it is, why it matters, and how to craft a customer onboarding process that engages and delights your users every step of the way.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

The Product Coalition

OCTOBER 15, 2022

These storyboards are most common in media & film production but now it’s our time to implement Storyboards in our daily life as PMs. Creating Storyboards will make product developers think step-by-step, and we won’t be able to skip some steps?—?at Storyboards create a more clear vision to show your Product Vision & Goal.

User Friction 88

User Friction User Testing Customer Experience Vision 88

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively.

Reporting Tools 106

Reporting Tools Customer Experience User Testing Research Software 106

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours. I managed many remote and hybrid teams for large brands. 1: Culture.

Technical Review 146

Technical Review Software Review Feedback Software Customer Experience 146

Userpilot

JANUARY 20, 2022

So allow us to share some of the most striking tooltip examples with you. A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. What is a tooltip?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98