Inbound Knowledge Base Outbound 
Intercom, Inc.
NOVEMBER 30, 2021
To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. Integrated knowledge base. It includes: Live chat. Proactive messaging.
Intercom, Inc.
AUGUST 18, 2020
In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
JULY 26, 2022
These bots can communicate in outbound efforts, or they can reply to inbound conversations. In some cases, conversational AI solutions can be trained on FAQs or knowledge base articles to resolve customer issues, and can even be programmed to give instant responses using the brand’s preferred voice and tone.
Intercom, Inc.
AUGUST 25, 2021
Or support teams could have bots as the front line of defense to triage inbound inquiries, get more information from customers, or even solve problems.”. Or marketing teams could have tailored, one-on-one, white glove service bots that could hold the hand of users as they started to use your products. Changing the support conversation. .
Gainsight
OCTOBER 23, 2019
If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.”. In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. Today, we’re going to adapt the inbound methodology to encompass tenets of customer success. From Funnel To Flywheel.
The Product Coalition
MARCH 3, 2023
PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few.
Intercom, Inc.
APRIL 9, 2020
There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. This is an internal knowledge-based tool our sales and support teams use.
Expert insights. Personalized for you.
249 
Let's personalize your content