Inbound KPI Leadership 
The Product Coalition
JULY 1, 2019
In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they
Intercom, Inc.
FEBRUARY 10, 2022
The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers. Last month, we published the second edition.
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Intercom, Inc.
JULY 6, 2021
” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally. That meant their voice didn’t have a collective ‘voice’ at the managers’ table so things went unnoticed.” Running a global customer support team.
Gainsight
DECEMBER 23, 2019
Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. So, is there inbound coming in? What’s the uber KPI for the department? Welcome, April. Do you have one?
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
An example would be Amazon where you should have a resume that screams Leadership Principles. The payments space in Asia is exploding right now, and there’s a need for Product leadership in this area. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.
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