Gainsight

JANUARY 25, 2024

All of this changes customer expectations on how they expect you to educate them on your product or service. Today, your customers want instant and effortless access to the personalized resources they need to achieve their goals. Traditional Training vs. Digital Training: What’s the Difference?

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

The Product Coalition

JULY 8, 2019

An insight into Product Marketing roles, responsibilities and KPIs after interviewing dozens of Product Marketing Managers. Everyone is hiring Product Marketing Managers (“PMMs”) and there is a great demand for expertise in this space, so read on for a strategic and tactical definition of “What is Product Marketing?”.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

ProductPlan

MARCH 17, 2020

Because vision statements are aspirational and communicate concisely where the product hopes to go and what it hopes to achieve in the long term, they help the product team know where to focus resources and how to set priorities. But product vision alone is not enough. Product Strategy. Product planning.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Mind the Product

NOVEMBER 10, 2017

With this understanding, they confronted the marketing department to identify the gap in the customer experience. It turns out, the marketing department had been testing ads for products that weren’t even listed on the website yet. In order to solve this, they turned to the product team for help.

Analytic Tools 183

Analytic Tools Research Software Feedback Software User Testing 183

Userpilot

MARCH 8, 2022

She’s made hundreds of product teams aware of the need for speaking to their customers every week, and how to recruit users for these discover interviews on autopilot, even with limited resources. Andrea Saez – Writer, Speaker, Advisor | Sr PMM @ Product School.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Centercode

AUGUST 14, 2020

Some are scaling down the number of product launches to focus their resources on a select few. Some are reimagining the use of existing products for new markets and new audiences. Meanwhile, internet companies with products relevant to these new circumstances are boosting their output to meet the demand.

Reporting Tools 64

Reporting Tools User Testing Feedback Software Product Research 64

Mironov Consulting

DECEMBER 2, 2019

Once we (as product leaders ) have chosen a new product organizational model, we also need a strategy to get there. Changing how a product management team divides its work – and how it interacts with development/design/marketing groups – is as much about change management as org charts. Stable Product Teams.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Usersnap

JULY 11, 2021

Building your product, reaching product/market fit, hiring team members, doing marketing and getting your first customers on board. Customer support means asking for feedback : If you build a new product, you probably want to conduct different market tests and ask potential customers about your product.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

MARCH 29, 2022

“We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. Our level of investment in product and innovation sets us apart”. We had an inbound sales team as well, basically quite a few groups. Our platform is a unified system. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118