Remove Inbound Remove Messaging Remove Naming Remove Testing
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Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale

Intercom, Inc.

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Efficiently scale your messaging with new additions to Series.

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Creating An Enterprise SaaS Marketing Strategy

Userpilot

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. When you’re trying to sell to an upmarket target audience, you have to realize that the sales process is a lot more hands-on than the search engine optimization or inbound marketing efforts that you used to get your current customers. Longer sales cycles.

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How we use bots at Intercom

Intercom, Inc.

Dogfooding our own bots is not just a way for us to gain product knowledge or test new functionality. On our demo page, the bot triggers immediately and gathers the person’s company name, email address and personal name. Maybe you wonder if we practice what we preach ??.

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The future of customer acquisition with HubSpot’s Meghan Keaney Anderson

Intercom, Inc.

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

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9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

Must-have features for a great CEP include: functionality and channels, advanced segmentation capabilities , advanced personalization capabilities, behaviorally triggered automation, analytics and tracking, integrated A/B testing , easy no-code setup, mixed support (self-serve plus human), and the ability to accept third-party integrations.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. How can I get my message heard?

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The Customer Support Blog Post – Music to Our Eyes

Business of Software Conference

I’ve changed some details – removed name of company and support guy and for the record, they ended up solving the problem in the end. My name is nice support guy [not his real name] and I’ll be working with you today. While I read over your message, is there anything else you’d like to add?

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