BrainMates

JULY 2, 2025

Cross-Functional Collaboration: The Product Leader's Hidden Superpower By Erica Wass At a Glance Cross-Functional Collaboration: The Product Leader’s Hidden Superpower Great products aren’t built in silos. In today’s fast-paced product environment, success doesn’t happen in silos.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? What Does a Vibrant Customer Community Look Like?

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. We’re going to explain exactly what product experience means, why you need to start caring about it, and steps you can take to provide the best possible experience for your users. What is product experience?

Feedback Software 128

Feedback Software Analytic Tools Research Software Customer Experience 128

Intercom, Inc.

MARCH 24, 2021

Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Define your funnel vision. Map your help content to your customers’ journey.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? In this article, we’ll discuss a few best practices on how to build a great user onboarding flow that attracts new customers and keeps them engaged throughout the customer journey. What is UX onboarding?

Feedback Software 75

Feedback Software Onboarding KPIs UX User Testing 75

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. This metric measures the company’s ability to resolve a customer’s problem within the first interaction, with no follow-up. Create a knowledge base for easily fixable issues.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98

Userpilot

APRIL 30, 2024

Market development targets new markets with existing products, while product development – existing markets with new products. Market penetration is about increasing existing market share with existing products. Diversification introduces new products to new markets. Checklists are a powerful onboarding tool.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Proven strategies to grow retention in SaaS: Refine the onboarding experience. Use gamification to make onboarding engaging.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

The Product Coalition

MAY 9, 2020

Product Data Management (PDM) is the process of collecting, organizing, storing, and sharing data within an organization. You might also have heard that it comes under the umbrella of Product Lifecycle Management (PLM) and is sometimes referred to in software engineering as version control. How do Product Managers Use Data?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs User Testing 105

Userpilot

JULY 25, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Monitoring retention metrics : Tracking key performance indicators like churn rate, customer lifetime value, and customer satisfaction to evaluate the effectiveness of retention efforts. Book a demo to see it in action!

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Feedback Software 95

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. It showcases customers’ steps, emotions, and perceptions while they engage with the product.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Product Research 96

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Conclusion.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. The expected benefits align with productivity and innovation.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

Userpilot

JUNE 19, 2024

This guide will introduce you to the best resources available for growth product managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. The Lean Startup : Master rapid experimentation for product development. Looking into tools for growth product managers?

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Research Software 59

Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

Starting a career as a growth product manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a growth product manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 28, 2024

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager. Try finding internships in product management , growth marketing , or data analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for growth product managers is crucial whether you’re entering the field or looking to advance your career. TL;DR Growth product manager is a specialist position within product management focusing on identifying and executing product-led growth opportunities in acquisition, engagement, and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. They might design loyalty programs, create targeted campaigns, or streamline onboarding processes. Design customer engagement initiatives : They create campaigns to keep customers engaged with the product or service.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Use Data to Drive Decisions : Instead of relying on guesswork, leverage customer feedback and product analytics data to inform your product strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52