article thumbnail

Cross-Functional Collaboration: The Product Leader’s Hidden Superpower

BrainMates

Marketing Team Marketing develops positioning and messaging for the new freemium experience. Sales also participates in training sessions to learn how to position the freemium offer in conversations with prospects. They collaborate with product and marketing to prepare FAQs, knowledge base articles, and internal documentation.

article thumbnail

Why Digital Commitment Levels Matter

UX Planet

It sparked itself due to repeated occurrences of utilizing some applications that produced substantial frustration on my part, and that propelled this reflection on what it means to respect your users, cultivate a positive customer experience, and why some brands don’t care in the least about digital commitment levels with their users.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What is Customer Satisfaction: Importance for Business Success + How to Improve

Userpilot

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. You can do this by calculating the percentage of positive responses (satisfied and very satisfied) you received. Similarly, sharing positive experiences is easier than ever before. CSAT Score Formula.

article thumbnail

9 User Onboarding Strategies to Increase Customer Lifetime Value

Userpilot

A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. True value lies in paying attention to what they say – both positive and negative. When analyzing user feedback , prioritize customer issues based on urgency.

article thumbnail

11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Despite the many positives, Catalyst is lacking in the data visualization department. Main features : Knowledge base and coaching materials. Main features : Knowledge base and coaching materials. Chorus sometimes encounters call issues and recording trouble. Playbook creation. Call/video recording and analytics.

article thumbnail

How Userpilot Resource Center Can Help You Streamline User Support

Userpilot

That, in turn, lets you cater to your user bases diverse learning needs. You can include the following types of modules in your in-app help center: Links: You can send your end-users to external URLs, such as knowledge base articles, webinars , or documentation. Integrate Userpilot resource center with knowledge base.

article thumbnail

The Future of Digital Self-Service: 5 Trends to Watch in 2025

Gainsight

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By embracing this trend, businesses position themselves to respond effectively to evolving customer expectations.