Centercode
JUNE 24, 2025
Why Centercode Works for Support Teams Centercode helps support teams prepare ahead of launch by using beta feedback to build knowledge bases, write help articles, and reduce incoming tickets on day one. Schedule a demo to talk with an expert. Consistency makes routing faster and keeps issues from getting stuck.
Userpilot
OCTOBER 19, 2024
You can do this by providing a comprehensive FAQ section, detailed knowledge bases , an in-app resource center , etc. They are the last line of defense for customers who have run into problems with your product. Think of it like providing them with a map and compass instead of having them constantly call for directions.
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Intercom, Inc.
MAY 16, 2018
Do they know where to go to promote their product, and how to do it once they get there? Getting through the first product launch requires more than a marketing Band-Aid; it requires instilling a company-wide philosophy that marketing and product aren’t two antithetical forces but two sides of the same coin. com then?”.
Intercom, Inc.
MARCH 2, 2018
It really is our “knowledge base” Look beyond FAQs. Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. Creating screencasts (a video recording of on-screen actions accompanied by a narration) is often labeled as too hard or too time-consuming. It’s not.
Intercom, Inc.
OCTOBER 13, 2022
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.
ProductPlan
APRIL 5, 2022
So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Sometimes, common issues can even make it into the next product release or roadmap.
ProductPlan
APRIL 5, 2022
So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit. Instead, focus your product launch training for marketing on the meaningful benefits and advantages of the product. Sometimes, common issues can even make it into the next product release or roadmap.
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