Product Talk

JUNE 1, 2022

And this is not just an empty excuse—most product people’s calendars are packed. As Teresa writes in Continuous Discovery Habits, “The hardest part about continuous interviews is finding people to talk to. One of the tactics Teresa recommends is recruiting participants while they’re using your product or service. Tweet This.

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Research Software Product Research User Testing Customer Experience 163

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What you can expect ????

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Product Research Customer Experience User Testing User Friction 52

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Dave Martin on how product roadmaps kill outcomes. Build a product that users love by delivering value and a good product experience.

Feedback Software 86

Feedback Software Analytic Tools Product Research User Testing 86

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview.

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Userpilot

SEPTEMBER 14, 2023

How do product management and marketing teams work together to build successful products? TL;DR Product managers define the overall product direction and oversee the entire product lifecycle. Product marketing sits between product development and the market. What is product management?

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Product Research User Testing Research Software Feedback Software 81

The Product Coalition

FEBRUARY 19, 2022

If you didn’t catch part 1, it was on leadership?—? it’s worth taking a look at that piece first , as leadership is the foundation for putting the below stuff into place.) Your team needs to be able to look at a product from the point of view of the customer and really care about their experiences. How do you get user feedback?

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User Testing Data Visualization Product Research Customer Experience 129

Alchemer Mobile

NOVEMBER 10, 2020

quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience. uses consumer insights-led research to help key business partners understand the customer experience. Additionally, Nicole serves on her Women in Leadership board at Gap Inc.

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User Testing Customer Feedback Feedback Software Research Software 244

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in? Let’s get to it.

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Product launches Product Research User Testing Research Software 89

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO).

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Feedback Software Research Software User Testing Product Research 130

Lead on Purpose

FEBRUARY 19, 2018

Guest post by Jenn Clark A survey revealed that out of 180 business leaders, four out of 10 do not get enough sleep at least four nights a week. If you catch yourself yawning at your desk or nodding off … Continue reading →

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Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. And we measure the product team on the volume of interactions commensurate with their level and the product they’re responsible for. Make it Count.

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Product Research User Testing Data Visualization Customer Feedback 83

The Product Coalition

JULY 28, 2021

Whether you are a product manager or managing a group of them, there is often a career milestone when a PM can get stuck or feel like they’ve reached a career plateau. The article describes five stages of leadership and where there is a learning leap when new skillsets are required. Leadership Level 1? —?informal

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Leadership Reporting Tools Product Research Webinar 147

ProductBoard

AUGUST 20, 2020

We’re giving away a free pass to INDUSTRY: The Product Conference and 10 product management prize packages. Though demand for product managers is rising fast, the profession is still young and relatively ill-defined. How do product managers carry out their core workflows? How does product management tie into.

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Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. Soft skills, like communication or leadership , are more general and can be used in different contexts.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Product Research 86

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. Tech PMs work actively with product teams on the product vision and strategy.

Analytic Tools 91

Analytic Tools Feedback Software Research Software User Testing 91

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want.

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Leadership Product Research Customer Experience Customer Feedback 106

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? The focus of product management is overseeing product development at all stages of its lifecycle. Product improvement should be one of the top product manager goals.

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Product Research User Testing Onboarding KPIs Feedback Software 80

Product Talk

MARCH 1, 2023

“Product thought leaders talk about an ideal way of working. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” product outcomes).

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Userpilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

DECEMBER 13, 2023

According to Jamie Levy, the main tenets of a UX strategy are business strategy, value innovation, validated user research , and frictionless UX. Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. A UX strategy is a plan that guides product design and development.

Research Software 83

Research Software Analytic Tools Feedback Software User Testing 83

Userpilot

DECEMBER 12, 2023

Product roadmaps provide a high-level view of all product development motions, including UX ones. A field roadmap gives a general overview of all UX efforts across all areas and products. A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products.

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Roadmap Customer Experience UX Product Research 89

Usersnap

SEPTEMBER 29, 2022

Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience. Most SaaS products are purchased through a subscription plan.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Mind the Product

MAY 14, 2019

What is the job of a product leader? How should a Head of Product, a VP of Product, or a Product Team Lead behave? Many articles have been written on this subject, most of them either by product consultants or people holding one of the above titles. What does a product manager think about this?

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Product Research Product Management Product Manager Leadership 161

Ronke PM

NOVEMBER 25, 2023

Efficacious products have multiple elements and components that make them exactly that. One of the main building blocks is insights and feedback from our customer-focused teams, such as sales, customer support/technical support, and client success/relationship management. Why is Product Insight from Customer-Facing Teams Important?

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Customer Feedback User Testing Product Research Customer Experience 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer focus is about researching and satisfying customer needs. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. What is customer intimacy?

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User Testing Feedback Software Research Software Analytic Tools 95

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. We’ve recently updated our product designer job levels to give our designers a map for advancing their careers at Intercom. Intercom regularly surveys employees to understand their experience and what can be improved. Start with the problems.

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Product Research Customer Communications Feedback Software Reporting Tools 271

ProductCraft

JANUARY 29, 2020

This week on Product Love, I sat down with my good friend, Jake Sorofman, the chief marketing officer of Pendo. Every year, Pendo collaborates with Product Collective to release the State of Product Leadership (SOPL), a report that captures what’s happening in the industry.

Leadership 105

Leadership Product Research Marketing Product Management 105

Alchemer Mobile

NOVEMBER 12, 2020

For product managers , this has posed some unique challenges. Create a research hub. consumer insights team’s book and create a large research hub to share data across departments. In order to be an effective teammate and product manager, you need to be empathetic, flexible, and understanding to others in your company.

Research Software 246

Research Software Data Visualization Product Research User Testing 246

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Download your copy of the thought leadership paper now. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Coalition

SEPTEMBER 28, 2022

In this series, I look at what I wish I had known when I started as Head of Product… Summary Understanding strategy allows you to effectively delegate, motivate and align so you can move from a nice boss to an effective leader. There’s no separate ‘product strategy’ from company strategy?

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Weak Development Team Product Strategy Strategy Product Research 124

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? Leveraging NPS surveys to figure out who’s at risk of leaving and retaining customers. Customer retention is the ability of a company or product to retain its customers over a specified period of time.

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Product Research Onboarding KPIs Customer Experience Data Visualization 75

Gainsight

JUNE 4, 2020

And from a SaaS leadership perspective, in March, we wondered what will the year look like financially? In mid-March, we sent out a survey to the CXOs of public and late-stage private SaaS companies asking about their expectations for customer retention. Churn and Product Are Top Focuses for Companies. Little did we know.

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Product Research Software Review Data Visualization Enterprise 59

Userpilot

JUNE 28, 2022

In the busy, competitive world of SaaS products, there’s something that can give product managers a serious advantage: prototype testing. Being able to quickly build, launch, see how something lands, and learn lessons is a fantastic way to gather meaningful user feedback. What is prototype testing?

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ProductCraft

MARCH 19, 2020

Back in January, our colleagues at Pendo released their third-annual State of Product Leadership report. Each year, this report compiles the survey responses of hundreds of product leaders, who share their job responsibilities, key challenges, and workplace trends.

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Leadership Product Research User Testing Customer Feedback 72