Productside

APRIL 2, 2025

90% of executives say they prefer visual storytelling over dense reports. Its a technique borrowed from the world of film and designbut it might just be the most underrated tool in a product managers toolbox. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

The Product Guy

DECEMBER 6, 2018

That was an eye opener, as most of my life, I focused on jumping to solutions, but spent little or no time in defining them in the right way. After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention.

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Userpilot

OCTOBER 31, 2024

If your current metrics are not enough, consider revising them by asking yourself: Are leadership and all functional teams in agreement on which metrics matter most? Outdated technology. So for most companies, purchasing an analytics tool is a better option than building one from scratch. Lack of team resources.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Businesses lack the connected tools needed to provide personal, in-context communications.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

NOVEMBER 6, 2023

Before founding Viable, he held senior leadership roles in engineering, technology, and product. That report goes to the top-level leadership. Over time, we have gotten more sophisticated tools to identify different topics. ” These tools are much more helpful in analyzing large amounts of text.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Roman Pichler

MARCH 11, 2020

Unlike a line manager, you usually don’t manage the development team and stakeholders as the person in charge of the product, and the individuals don’t report to you. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product. Leadership at Multiple Levels.

Leadership 281

Leadership Product Research Customer Experience Agile 281

Roman Pichler

MARCH 11, 2020

Unlike a line manager, you usually don’t manage the development team and stakeholders as the person in charge of the product, and the individuals don’t report to you. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product. Leadership at Multiple Levels.

Leadership 281

Leadership Product Research Customer Experience Agile 281

Melissa Perri

JANUARY 4, 2020

They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?" How do we run it in B2B" Managers are less afraid of experimentation.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Mind the Product

NOVEMBER 5, 2018

Product managers often end up reporting to the CTO, and some will argue that this is a good thing. So if they report to the CTO it creates the impression of bias against the business and user. Tools which can help product managers to be more effective have appeared as the role has matured. Why Shouldn’t a CTO be the Boss?

CTO 176

CTO Reporting Tools Product Management Product Manager 176

The Product Coalition

MARCH 11, 2021

Quality assurance supports software companies to meet their client demands and expectations. And also is a way of preventing errors and defect bugs in the software development process. This testing phase is critical that allows the software development company to move on to the next lifecycle stages.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success.

Reporting Tools 385

Reporting Tools User Testing Customer Experience Product Research 385

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Intercom, Inc.

AUGUST 12, 2020

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. Ticketing meets the Messenger.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

UX Planet

MAY 27, 2025

Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind.

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Lenny Rachitsky

MAY 27, 2025

It’s hard to imagine a more intense time to be working in technology, so Noam and I wanted to capture a rich picture of tech workers’ sentiment—at this moment, and going forward. 60% of extremely pessimistic respondents reported high burnout. reporting optimistic feelings and only 25.1% Hardware is indeed hard.

Technical Review 115

Technical Review Reporting Tools Data Visualization Weak Development Team 115

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t. These metrics focus on software delivery capabilities (deployment frequency, lead time to change, change failure rate, and time to recover from a failed deployment), but they can often be misapplied.

Product Research 131

Product Research Research Software Data Visualization Reporting Tools 131

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. Great tools are journaling and meditation.

Leadership 269

Leadership Product Research Product Management Product Manager 269

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Lenny Rachitsky

MAY 20, 2025

He most recently ran Product Management, Marketing, and Partnerships across Square while reporting to the CEO. After stepping down a few weeks ago, he’s spending his newfound time crystallizing his most important leadership lessons learned over the past decade. skip reports) with the next principle. Subscribe now.

Weak Development Team 115

Weak Development Team Data Visualization Technical Review Reporting Tools 115

Product Innovation Educators

JUNE 27, 2022

Most of us have become product managers and then moved on (or will move on) to product leadership based on our experiences and knowledge. We encounter tools along the way—some that are helpful and some that are not. I realized I was most excited about the solution and customer experience.

Customer Experience 254

Customer Experience Reporting Tools Feedback Software User Testing 254

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” Asking the customer to use a service that makes decisions for them means asking them to trust you. Asking the customer to use a service that makes decisions for them means asking them to trust you. Tweet This.

Product Research 254

Product Research Data Visualization User Testing Research Software 254

Product Innovation Educators

MAY 18, 2020

Product leadership. 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. 21:54] Calendar tool: This tool was supposed to add each Summit session to your calendar, but some attendees reported issues with it. We need to test it better across many platforms. [22:27] Communication.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Roman Pichler

FEBRUARY 9, 2022

Ensure that people have the infrastructure and tools they need to do a good job. This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. In theory, your Scrum Master should focus on providing people and process leadership.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. I gather data through surveys about observations.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it!

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

The Product Coalition

FEBRUARY 5, 2021

As a result, I’ve come to value 5 different aspects of product leadership. Shift #1: A leader of leaders The two top things I’ve head people reply to the question “how do I move into Product Leadership?” Moving into product leadership moves you away from the day-to-day hands-on tools and into a primarily coaching role.

Leadership 179

Leadership Technical Advisors Product Research Weak Development Team 179

Product Innovation Educators

FEBRUARY 24, 2020

—————————– Learn the look and sound of leadership, using a simple 4-part system for Sorting and Labeling to more clearly communicate. He works with clients primarily on achieving the look and sound of leadership. 7:04] What is the look and sound of leadership?

Reporting Tools 251

Reporting Tools Product Management Product Manager Leadership 251

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). monetization, onboarding, internal tooling, virality, technical debt. ). “Fairness” isn’t coming. Treat this as a core PM communication skill.

Product Research 111

Product Research Reporting Tools Data Visualization Product Management 111

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Roman Pichler

APRIL 4, 2023

For instance, help the members collaborate, establish shared standards including product management processes, methods, tools, and templates; communicate strategic business objectives; and hire new product people. But as a permanent solution, this approach is not advisable: It is likely to cause the second of the two issues mentioned earlier.

Feedback Software 361

Feedback Software Reporting Tools Customer Feedback User Testing 361

Intercom, Inc.

JULY 16, 2020

As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction has revealed itself: on the enterprise side of things, most software simply isn’t very good. I’m not trying to become an enterprise software company.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

Mind the Product

APRIL 2, 2019

Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. This helped to inform its focus on developing its learning platform, Fender Play. The Fender Play learning platform. What do they worry about?

Data Visualization 192

Data Visualization Customer Feedback User Testing Reporting Tools 192

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Roman Pichler

JANUARY 12, 2021

John mentions the upcoming product release and says, “You really must add the enhanced reporting feature. If that’s the case, explore how you can strengthen your product leadership. Refer to my article “ Boost Your Product Leadership Power ” for more guidance. Empathise with the Stakeholder.

Weak Development Team 380

Weak Development Team Customer Experience Reporting Tools Leadership 380