Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. They’re satisfied with your tool and most likely to recommend you.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

APRIL 7, 2021

How to Support Women in Technology?—?And especially in technology?—?is As a woman in the technology industry for 15+ years who has been through this twice, I know how it feels not to have support from your company. Women in technology do not feel consistently supported in ways that will help retain them and grow their careers.

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. Great tools are journaling and meditation.

Leadership 99

Leadership Product Research Product Management Product Manager 99

The Product Coalition

JULY 28, 2021

Leadership coach Gordon Tredgold recently wrote a piece in Entrepreneur, The Real Difference Between Leadership and Management, and Why Most People Struggle to Make the Grade , on understanding how you can set yourself up for success in climbing the leadership ladder. Leadership Level 1? —?informal Leadership Level 2? —?hands-on

Leadership 147

Leadership Reporting Tools Product Research Webinar 147

Usersnap

SEPTEMBER 29, 2022

SaaS growth is the change in product usage and payment transactions from a SaaS solution as a rate over time. Since the product itself plays a much more critical role in revenue compared to customer service, sales, and branding. Here are the five essential steps for any SaaS company seeking market leadership.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Intercom, Inc.

MAY 18, 2021

Hence they look to industry analysts to explain what’s going on in their area, so they can learn about what’s changing in the industry, and what new tools and technologies have emerged. Support teams don’t have the technology they need. Get your copy of the thought leadership paper. Ready to get started?

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

eG Innovations

JUNE 21, 2022

To support this initiative, we offer flexible licensing options that meet the needs of clients regardless of the solution they choose to employ. However, poor ISV (Independent Software Vendors) licensing options are often a blocker to adopting circularity. Circular IT and Zero Waste Strategies are vital goals for eG Innovations.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Strategy 52

The Product Coalition

MARCH 8, 2020

I recently attended an excellent leadership programme, which led me to reflect more deeply on what makes a stand out leader. Of course, a large part of leadership is about designing good domain strategy & operating models etc, but this article focuses on the more emotive, people elements. Recognition for what they do.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Agile Velocity

MAY 29, 2020

The eagerly anticipated 14th Annual State of Agile Report was published earlier this week, and like previous publications, there are some fantastic insights. The top benefits of adopting Agile in this report are fairly consistent with recent years. Benefits of Agile. Benefits of Agile. Digging Deeper into Some Stats.

Reporting Tools 52

Reporting Tools Agile Systems Review Customer Experience 52

The Product Coalition

AUGUST 6, 2023

Do we need to escalate any critical issues to company leadership? Based on our quick surveys sent to product people, and our research online, we’ve surmised that the reasons why appear to be either technical or business domain specific, skills-based, or related to personal preferences in ways of working and interpersonal communication.

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

UserVoice

MARCH 7, 2017

We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. Let’s take a look at which groups are the most influential and how to handle their input. Leveraging CRM as a data source.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Mironov Consulting

DECEMBER 28, 2018

To find out what other product leaders are worried about, I fielded a short survey between 21-Nov-18 and 7-Dec-18. This was three times more frequent than any other topic and highlights the product management leadership shift from delivery janitors to value creators. Like any open-ended survey question, this was a mixed bag.

Product Research 91

Product Research User Testing Data Visualization Reporting Tools 91

Mind the Product

APRIL 12, 2017

Product management teams often ask themselves if third-party integration is right for their software product roadmap. Because of this, look through product management job descriptions and you’ll find many that mention third-party software integration, APIs, strategic partnerships, and so on. Almost never worth it. Grace Hu-Morley.

Reporting Tools 119

Reporting Tools Feedback Software User Testing Customer Experience 119

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. PMs need to know how to use product analytics tools to gain actionable insights. Formal research techniques include customer surveys , interviews, focus groups, and prototype testing.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Product Research 86

Gainsight

SEPTEMBER 12, 2023

Kennedy is a CS OG, and she’s passionate about the intersection between people, technology, and the ability to solve problems through communication and product development. A major takeaway of our recent Evolution of Customer Success Report is that the strategic value of customer success is higher than ever.

Generative AI 52

Generative AI Reporting Tools Customer Experience Product Research 52

Mind the Product

APRIL 2, 2019

Without this, product leaders tend to either hedge their bets with small, safe, incremental adjustments or make no progress at all because they lack confidence in the right solution. This helped to inform its focus on developing its learning platform, Fender Play. The Fender Play learning platform. What do they worry about?

Data Visualization 164

Data Visualization Customer Feedback User Testing Reporting Tools 164

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Gainsight

SEPTEMBER 29, 2021

Businesses are looking for a particular background in analytics or technology, which is understandable. Perhaps there are more desired attributes, such as previous experience with CRM systems. Systems and Data. The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Feedback Software 59

Nulab

JUNE 4, 2020

Of course, any advice worth considering will at least mention leadership. Owning key projects, seeking a more left-to-right view of the business, and pushing new goals are a few ways you can demonstrate leadership potential when seeking a new role. Foundation of leadership. Money matters.

Leadership 62

Leadership Data Visualization Reporting Tools Management 62

TIBCO - Thought Leadership

OCTOBER 16, 2020

The push for digital transformation that was accompanied by an unexpected global pandemic has changed technology boundaries. According to recent surveys, 70% of companies said that their companies either have a digital transformation strategy in place or are working on one. Building resilient solutions for present and future.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Gainsight

APRIL 15, 2022

In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. But alignment is more than just having a seat at the leadership table. Technology. That starts with the right solutions. .

Enterprise 97

Enterprise Customer Experience Feedback Software Data Visualization 97

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. 3M: Innovating relevant products and services that address customer pain points 5. Companies that invest in customer-centric strategies report higher customer satisfaction levels , increased customer loyalty , and greater brand advocacy.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! How Do I Calculate Customer Effort Score (CES survey)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. Catalyst Reports brings this finding to a corporate context — companies with more women in leadership positions show increased Corporate Social Responsibility.

Reporting Tools 214

Reporting Tools Data Visualization Research Software Product Management 214

Intercom, Inc.

SEPTEMBER 7, 2021

If only senior leadership is involved in decision making, it increases the risk of stagnation. We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day. This is imperative to a positive company culture, as well as higher team morale.

Framework 129

Framework Feedback Software User Friction Reporting Tools 129

The Product Coalition

MARCH 5, 2024

Technology development is wrought with inefficiencies, blockers, and hiccups. Asking short questions about a specific practice in a snapshot survey can guide team leadership to the most valuable places to improve. Technology development is cognitive work. People are by far the messiest variable. Clarity is key.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

Userpilot

DECEMBER 13, 2023

Value innovation – providing an innovative and disruptive solution to user problems at a lower cost to maximize the perceived value of the product. The odds are that it’s not the UX designer or product manager who is responsible for company-level goals but senior leadership. Ready to build your own UX strategy?

Research Software 83

Research Software Analytic Tools Feedback Software User Testing 83

ProductPlan

NOVEMBER 2, 2021

Whether that means automating time-consuming approval processes, creating a central repository for go-to-market artifacts, or providing more meaningful analytics on product progress, ProductPlan’s product operations platform will help organizations orchestrate their entire product strategy. Change is Afoot. Embracing digital transformation.

Data Visualization 84

Data Visualization Reporting Tools Analytic Tools Research Software 84

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Publicis Sapient, for example, has a great Women’s Leadership Network (WLN).

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

DECEMBER 16, 2019

Just two years ago, only 29% of marketers reported ABM to be an effective strategy. In this guide, we explain how you can turn ABM into a win for your business – by putting the right team, tools, and processes in place. Source: ITSMA and ABM Leadership Alliance ). What is account-based marketing (ABM)? Source: TOPO ).

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

The Product Coalition

FEBRUARY 13, 2021

When you adopt an experimentation culture you no longer have to guess what customers want and your insights are even more effective than surveys because you get to see the real behaviour of customers. A well designed Experimentation System - The system includes a strategy, roadmap and prioritization methodology.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

Gainsight

JUNE 1, 2022

From Siri and Alexa to TikTok’s For You page, AI is having a huge impact on how people interact with technology. At Gainsight, we’re excited by the potential for this powerful tool to revolutionize the practice of customer success. Basically, simplification is built into the platform. Cut Through the Complexity.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Data Visualization Onboarding KPIs 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. However, it also often happens that in-depth research takes a lot of time and ends with a report so detailed that it becomes unhelpful and overwhelming. The perfect world does not exist, though.

User Testing 102

User Testing Product Research Research Software Data Visualization 102