Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

Weak Development Team 305

Weak Development Team Product Research Customer Experience Workshop 305

The Product Coalition

MARCH 11, 2020

NAVIGATING THE NATURAL TENSION AMONG STAKEHOLDERS This is the first in a series on product roadmaps. The first post describes why roadmaps matter and who relies upon them. The roadmap is much more than a directive document that tells teams what to do by when. Battleground The product roadmap. Management?—?How

Roadmap 78

Roadmap Weak Development Team User Friction Document 78

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 115

Customer Experience Weak Development Team User Testing Customer Feedback 115

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Get ready to empower your decisions with real-world market intelligence. Why should you do market research? The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. Product-market fit is about meeting the market’s demand by iterating the product, while customer fit is about attracting the right customers. What is customer fit?

User Testing 90

User Testing Feedback Software Analytic Tools Customer Experience 90

The Product Coalition

FEBRUARY 12, 2024

As a result, the team struggled with how to prepare. I made it no longer than three minutes into the presentation and got this subtle feeling that the team was unprepared. Yeah, I was seemingly in a bad mood. The team was shutting down. I apologized to the team and said we would pick it up next week.

Technical Review 116

Technical Review User Testing Product Research Customer Feedback 116

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Not every Product team in every company has a vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Mind the Product

OCTOBER 1, 2019

I recently tweeted about timeline roadmaps saying they had to go. I tried a couple of searches while I was testing, including one of my favourites: search for “product roadmap” under the Images tab (whether in Google or Ecosia), and you’ll get a bunch of timelines. So here’s my FAQ on moving from a timeline roadmap.

Roadmap 99

Roadmap Product Research Technical Review Software Review 99

Mironov Consulting

SEPTEMBER 22, 2020

To delete the letters MVP from roadmaps and product charters. Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

ProductPlan

AUGUST 4, 2020

If you’re a product manager or part of a startup, you’ve likely heard about the Minimum Viable Product concept for getting products to market faster. In my opinion, the definition of an MVP is often misunderstood, and I’ve seen entrepreneurs and product teams misinterpret it with unfortunate results. Getting to the MVP.

Weak Development Team 126

Weak Development Team Product Research User Testing Differentiation 126

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs.

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Roman Pichler

APRIL 19, 2017

Increase Your Referent Power. It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Additionally, keep an eye on market developments, new trends and technologies, and the competition.

Leadership 163

Leadership Weak Development Team User Testing Product Research 163

Alchemer Mobile

JULY 16, 2021

Customer retention refers to a brand’s ability to convert customers from one-time buyers to repeat purchasers. Product teams: Customer retention matters to product managers because it’s generally directly related to their mobile app experience. Use your most loyal fans to drive customer acquisition and do your marketing for you.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Mironov Consulting

JUNE 27, 2020

On our side, we have expensive/talented/experienced sales teams that either close their few big deals this quarter or are put on notice. Roadmaps are shared. While we don’t know everything that’s been said during a 3-or-6-or-9 month sales effort, good sales teams will have briefed us on hot topics. Demos are shown.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Userpilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Bain Public

MAY 26, 2022

Roadmapping has become a political problem. Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Maintaining templates, guidelines, how-to references and resources.

Product Research 186

Product Research User Testing Weak Development Team Customer Experience 186

ProductPlan

JANUARY 28, 2022

Product consolidation refers to combining several products that sell separately but have overlapping functionality or user personas into one product. For example, in the logistics industry, product consolidation refers to finding ways to store and ship products to maximize space and cost savings. What is Product Consolidation?

Research Software 80

Research Software Weak Development Team Customer Experience User Testing 80

Userpilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer analytics refers to the behavioral data SaaS companies collect and analyze to make better business decisions. Teams across your business can benefit from customer data.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Customer Experience 96

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

NOVEMBER 3, 2021

Effective product team communication is not about talking to your team more often or providing them with more granular tasks. You want to make sure your team understands why what they’re doing matters. Not just from you to your team, but from them to you, and to each other. What is this data telling us?

Weak Development Team 95

Weak Development Team Product Research Customer Feedback Feedback Software 95

Tyner Blain

MARCH 31, 2024

Most people and teams conflate prioritizing and sequencing of work. Going to Market You will develop a go-to-market (GTM) approach which includes multiple releases of your product. Too many teams try and use reskinned project-management tools which are helpful when sequencing instead of being helpful when shaping.

Weak Development Team 59

Weak Development Team Customer Experience Product Research Leadership 59

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. They tell the product management team what they need to achieve. Market research, differentiation, and positioning are necessary to prepare for the product launch.

Product Research 91

Product Research User Testing Customer Feedback Research Software 91

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. Know your neighbors Explore your competitors’ apps , and public feedback to document their strengths and weaknesses. What features are most important to them?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 111

User Testing Weak Development Team Onboarding KPIs Customer Experience 111

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users. What is a Product Marketer? How to decide.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. In Marketing, in Product, in Operations… test, learn, test again. Test Everything.

Product Research 148

Product Research User Testing Weak Development Team Embedded Analytics 148

Userpilot

OCTOBER 18, 2022

Unmet customers’ needs to inform your product roadmap. You’ll also identify new product design and development perspectives with task analysis. Repeat the analysis and update your product roadmap. Besides collecting data to guide design and development decisions, user experience analysis has the following benefits.

Customer Feedback 94

Customer Feedback Data Visualization User Testing Analytic Tools 94

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Looking ahead, Part 3 brings together the Product specific Vision, Roadmap and Goals. Often referred to as “ideal customer profile” or ICP for short.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Weak Development Team 71

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. Identify Trends in Product Usage And Prioritize The Roadmap. But going through the product metrics can help you find and understand the weak points of your product that cause friction.

Analytic Tools 94

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 94