Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 15, 2024

To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! TL;DR Amplitude integrations are connections that allow businesses to sync data between Amplitude and other tools or data sources for cross-platform data collection, management, and analysis. Let’s dive right in!

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. This post focuses on the Progress and Releases side of things because they share the same source and their reports can be produced in similar ways.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Hotjar – the best heatmaps analytics tool.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Ideas from feature request surveys for developing product roadmap. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. Upgrade message in Calendly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

The Product Coalition

SEPTEMBER 8, 2022

Improve product awareness and your roadmap. We need to know what job they are doing, what problem they are solving, and what words they use to describe those things… before they know that the solution is out there. There are great tools for product managers to assist with this. ahrefs I absolutely love ahrefs.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

Userpilot

AUGUST 29, 2023

The product management process starts with building an understanding of your users and the market, defining a vision and strategy , generating and prioritizing ideas that could solve user problems, articulating them in a clear roadmap, launching an MVP, and then gathering feedback to evolve it over time. Book a demo to see it in action.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Analyzing customer service data to identify common issues and queries among new users. Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

APRIL 21, 2021

Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. Surveys and Messages. Ratings, Reviews, and Interactions. Ratings, Reviews, and Interactions.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Folding Burritos

FEBRUARY 22, 2016

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

APRIL 22, 2024

Using targeted in-app messages to guide users through key features effectively. The best customer success tools include Userpilot, ChurnZero, and Gainsight. It involves understanding your customers’ needs, goals, and challenges—as well as providing them with the right solutions, support, and guidance to help them succeed.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Alchemer Mobile

JANUARY 30, 2020

In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. NPS is Dead. But Voice of the Customer Opportunities are Growing.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Incorporate customer feedback directly into your product roadmap. Love Dialog.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Gainsight

OCTOBER 11, 2022

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. To do this, CS leaders should operationalize CSM motions through a robust customer success management platform. . Why a Customer Success Management Platform? . The answer? According to Gartner, .

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. We simply cannot overemphasize the importance of collaboration tools.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Product Management Unpacked

JULY 9, 2020

If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. With Pendo, product teams can understand user behavior and sentiment and then act on those insights by engaging with users through in-app messaging or surveys.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. So how to create and present roadmaps effectively?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Social media mention/reach reporting dashboard.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Usersnap

APRIL 29, 2023

Breaking-edge technology usually feels like something that requires advanced technical knowledge. Professionals all over the world have been discovering how it can make their lives easier, as a tool for brainstorming, analyzing, generating content & increasing their efficiency. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision. Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Revulytics

AUGUST 14, 2018

Depending on what you do (product management, software development, etc.), you may call it software usage analytics, runtime intelligence, software business intelligence, or software intelligence (if I missed your favorite please add it in the comments).

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Customer Feedback 66

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Intercom, Inc.

SEPTEMBER 26, 2018

Remember those halcyon days when software was sold through licenses and you only had to win over each customer once to stay profitable? This means crafting a message strategy that truly engages its recipients on a regular basis. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Invest in the right tool: Not everything can be done manually. You must use your onboarding to show them, in practice, that your software is worth it.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

ProductPlan

AUGUST 10, 2023

A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. Once an idea gets rejected, put in the backlog, or slotted into a roadmap, whoever suggested it should be informed so they know their idea was taken seriously and followed up on.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

MARCH 14, 2024

Assess new feature adoption with feature reports. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. This allows you to implement solutions to improve the user experience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105