Product Management University

MARCH 2, 2025

A great demo helps: Establish the product manager as a strategic partner to sales, not just a technical resource. Reinforce key messaging and differentiation in competitive deals. Sales teams need confidence that when they bring in a product manager for a demo, it will elevatenot hinderthe conversation.

Demo 130

Demo User Friction Product Management Product Manager 130

Product Talk

APRIL 16, 2025

And when I sent a poorly formatted request, I didnt always get a comprehensible error message to help me identify the problem. As weve previously discussed in our introduction to Web APIs , error messages help developers figure out what to do when things go wrong. I definitely have encountered my fair share of error messages.

Feedback Software 167

Feedback Software Product Research Customer Experience User Testing 167

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Anytime somebody sends you a direct message (and it’s not confidential), your reflex should be to ask them to repost the same message in a public channel.

Product Research 112

Product Research Reporting Tools Product Management Product Manager 112

Userpilot

DECEMBER 31, 2024

Robust resource center functionalities for offering self-service help. Limited resource center: Where you cant share product updates, add surveys, or link your knowledge base. Limited resource center functionality: The Launchpads feature allows adding links and flows, but doesnt support videos. Chameleons flow builder.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

MARCH 3, 2025

Tailoring Implementation to Product Complexity Carmel noted that the level of detail needed from AI-powered analysis varies based on the complexity of the product and its development stage.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Productside

JUNE 17, 2025

Heather and Tommy co-created persona-based messaging with the marketing team and trained customer success and sales with mock scripts, call guides, and feature proofs. They treated launch as a team sport They didn’t wait until the last sprint to throw features over the fence to marketing and support. The result?

Product Research 156

Product Research Strategy Product Management Product Manager 156

UX Planet

FEBRUARY 3, 2025

Error Handling and Descriptions: Provide clear and specific error messages that are programmatically tied to form fields to inform users when they input data incorrectly. Fieldset and Legend: Use the <fieldset> and <legend> elements to group related form controls forclarity.

UX 100

UX Research Software Data Visualization User Testing 100

Userpilot

APRIL 16, 2025

For example, after an NPS survey , you can trigger an in-app message for promoters and encourage them to leave a public rating. Now, there are different strategies you can follow to optimize your app's performance: Optimize your app's resources: Compress your app's images and videos and streamline its code to reduce load times.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Alchemer Mobile

NOVEMBER 22, 2024

In-app customer interactions Show a Love Dialog to gauge customer sentiment and determine follow-up actions Start a conversation in the Message Center based on a customer’s response to the Love Dialog or from a button in a Prompt Use an in-app icon to start a conversation in the Message Center Assign messages to team members to ensure follow-up (..)

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. It involves delivering consistent messaging across all channels. You can also call it directly from the in-app resource center.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Productside

MAY 27, 2025

This phase helps the team reduce risk and build confidence in their direction before investing significant time and resources. In the Deliver phase, Heather and Tommy align cross-functional teams on key messages, success metrics, and rollout plans. Create Now comes the shift from insight to action.

Product Strategy 199

Product Strategy Product Research Strategy Weak Development Team 199

UX Planet

DECEMBER 6, 2024

Netflix content recommendations Starbucks AI-Driven Mobile App Through its app, Starbucks uses AI to customize marketing messages, promotions, and even menu suggestions based on location, time of day, and previous purchases. With this AI-powered UX, users are continually drawn back to the platform, enjoying an experience curated just forthem.

Feedback Software 85

Feedback Software Research Software Analytic Tools Data Visualization 85

Userpilot

NOVEMBER 29, 2024

Here’s what this looks like in practice: if you’re losing 80% of users within the first week, spending money on ads is mostly wasting resources. High conversion rates show that your messaging, onboarding, and pricing resonate. Instead, focus on understanding why users leave. Are they dropping off after specific actions?

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Userpilot

JULY 19, 2025

In Userpilot, data-based personas are a crucial part of our product management process and dictate our product decisions, marketing messages, and product roadmaps. Plus, Userpilot’s replay feature requires zero extra code or dev resources. Why do you need user personas? Understand the preferred workflows of different personas.

User Testing 87

User Testing Customer Feedback Data Visualization User Friction 87

BrainMates

OCTOBER 20, 2024

Customers come with a set of expectations—whether it’s ease of use, reliability, or customer support—that are shaped by prior experiences, market trends, and your product messaging. Even with the right specifications, execution may fall short due to poor team performance, lack of resources, or insufficient training.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

OCTOBER 20, 2024

Talana, a human resources platform, created a gamified onboarding checklist with Userpilot to guide users through essential tasks using visual progress indicators. Celebrate with fun visuals or messages when milestones are reached. Banners : Use banners to celebrate user milestones with congratulatory messages.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

NOVEMBER 14, 2024

Trigger upgrade messages contextually When you ask your customers to upgrade is almost as important as how you ask them. Loom is a company that has applied this principle to its in-app messaging. This is a much more sustainable growth strategy because it doesn’t rely on acquiring new customers, which is resource-intensive.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 17, 2025

UserGuiding Ease of use Resource center Basic targeting Small to mid-sized SaaS 4.7 It also provides a resource center for managing support documentation. The interface is very user-friendly and the docs are very resourceful, especially for someone who had little experience with this type of software. – Shawn M.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Product Talk

APRIL 9, 2025

APIs, once implemented, have incredible lock-inbecause it takes engineering resources to switch products, customers are much more likely to stick around. Limited Access To Resources Even if we expose the right functionality through our endpoint design, we also need to consider which attributes for each resource need to be made available.

Product Research 138

Product Research Software Review User Testing Technical Review 138

Userpilot

JULY 12, 2025

Mostly through email campaigns We struggle to act on user behavior data With targeted in-app messages You’re ready to master Behavioral Segmentation. Behavioral segmentation lets us divide our user base into smaller, action-driven segments so we can prioritize where to invest time and resources.

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

Userpilot

APRIL 16, 2025

The message feels careless, and the customer loses trust. Shift from departmental data ownership to organizational data ownership Most companies still treat data as a team-specific resource. For example, if a customer downgrades after a billing issue, support might log the interaction. Marketing owns the campaign data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

MARCH 3, 2025

Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Key Design Considerations: Clear Value Proposition: A concise and compelling message communicates why a business standsout. Let me know in the comments! You can find me on Instagram and Dribbble.

Reporting Tools 55

Reporting Tools Magazine Software Review Customer Experience 55

UX Planet

APRIL 9, 2025

Do error messages use friendlytone? What would you have done differently with unlimited resources? Are microinteractions (e.g., hover states, loading feedback) helpful? ErrorHandling Are errors communicated clearly? Are users told what went wrong and how to fixit? Can users easily recover from commonissues?

Framework 99

Framework Feedback Software Research Software Onboarding KPIs 99

People-First Product Leadership

NOVEMBER 5, 2024

The value of product sense hasn’t declined; there are additional resources. Ensure resources are allocated to features and improvements that offer high value to users while advancing business objectives. Drafting positioning and messaging to test with customers and determine the best fit. My favorite is Perplexity.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

JANUARY 20, 2025

However, an error message kept popping up when I tried to input my details. Increased Development and Support Costs Bugs drain your resources and your teams' mental peace. I faced a functional bug when I recently tried purchasing a new project management tool. When issues arise, customer support teams receive a surge in tickets.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. Resource Allocation: Budget for UX improvements not as an afterthought but as a core part of your digital transformation roadmap. Authenticity goes hand-in-hand with every part of your digital experience.

Finance 96

Finance Research Software Feedback Software Analytic Tools 96

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages. That means personalizing the UI, messaging, or your apps features based on their behavior, preferences, or past activity.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Userpilot

JULY 22, 2025

Fully in-house with developer resources Using a basic open-source tour library We don’t have a formal onboarding process yet We’re looking for a no-code onboarding wizard What’s most important in an onboarding wizard solution for you? Tooltips can contain usage instructions, links to educational resources, or other tips.

Analytic Tools 66

Analytic Tools Data Visualization Feedback Software User Testing 66

Business of Software Conference

JUNE 18, 2025

The key is to tailor your message based on the buying environment. Regulated Industries = AI Caution On the flip side, in healthcare, government, or financial services, leaning too hard into your AI messaging can set off alarm bells. So while AI may not differentiate you, it might still be essential to your sales pitch.

Positioning 59

Positioning Technical Review Data Visualization Software Review 59

Lenny Rachitsky

JANUARY 19, 2025

Brought to you by: • Sinch —Build messaging, email, and calling into your product • Vanta —Automate compliance. Listen now on Apple , Spotify , and YouTube.

User Testing 82

User Testing Product Research Customer Experience Framework 82

Alchemer Mobile

JUNE 23, 2025

Marketing teams under pressure to perform – For teams tasked with proving ROI, brand health metrics provide the data to validate strategy, guide messaging, and justify spend. and confirm available resources. Set your competitive benchmark list – Choose which competitors you’ll track to ensure your data provides relevant context.

Branding 100

Branding Data Visualization Reporting Tools Research Software 100

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Planet

MARCH 3, 2025

LinkedIn | Book aMeeting A landing page is a standalone web page designed to convert visitors into customers or leads, focusing on a single goal such as signing up for a newsletter, downloading a resource, or making a purchase. Check your email for your welcome message, as per WordStream , to re-engage users.

User Testing 55

User Testing Research Software Data Visualization Reporting Tools 55

Userpilot

MAY 30, 2025

Messages about new features or value-adding upgrades would get lost in inboxes. Or as Erin said: ChurnZero can automate in-app messages, but they look really clunky. Whereas Userpilot has a way of making in-app messages look like they were actually built within the app. Email-only communication. Heres how: 1. Knowledge base.

Feedback Software 66

Feedback Software Analytic Tools Onboarding KPIs User Testing 66

Userpilot

MAY 17, 2025

Below is a simple ROI framework to help you objectively assess whether localizing your app makes strategic sense, and to what extent you should invest resources. See if youre expending more support resources on users in non-native markets. This step will help you make proper financial projections and allocate resources accordingly.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

JULY 22, 2025

Reaching users with the right message at the right time. How do you currently segment users for onboarding messages? We send the same messages to all new users. Userpilot empowers you to send targeted, behavior-driven messages—like tooltips, modals, and banners—without writing any code. Guide users to “aha!”

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100