Intercom, Inc.
MAY 25, 2022
At Intercom, we aim to run less software. This allows engineers to observe production without the need to write any additional code. . Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. .
Intercom, Inc.
NOVEMBER 30, 2021
. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.
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Mironov Consulting
DECEMBER 31, 2017
I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)
The Product Coalition
NOVEMBER 23, 2021
For example, one of the products is ancient and extremely expensive, Kala Namak rice which has recently gained popularity among therapists, premium wellness centres, & premium users due to its peculiar properties & health benefits. It is good to have 2 years worth of roadmap where the level of certainty goes down with time.
Intercom, Inc.
MARCH 28, 2022
While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?
Mironov Consulting
NOVEMBER 10, 2016
But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. Periodically, walk through the product-level roadmap and broad product strategy.
Gainsight
JANUARY 18, 2021
They are trying to help businesses, no matter the industry, embrace the subscription economy and win it by providing cloud-based software solutions, especially for billing and revenue recognition. Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution.
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