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How our infrastructure scales alongside our customers

Intercom, Inc.

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. We exclusively build on top of a very small set of core technologies.

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Emotion AI: How Far Can It Go?

The Product Coalition

But what if the technology that hinders our communication at times could actually enhance it? Uses for Emotion AI Technology Mental health treatment According to a report from the National Institute of Mental Health, more than one in five citizens in the United States suffer from a mental illness. In the United States, there are 11.7

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Intercom presents Engineer Chats

Intercom, Inc.

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. Automation in infrastructure can lead to pretty serious blunders.

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Tackling complex design debt: a three-step framework

Intercom, Inc.

There is a somewhat legendary startup mantra, initially popularized by Facebook, that says you must “ move fast and break things ” when trying to scale a product. In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system.

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8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Let’s take inbound sales and outbound sales, for example.

Outbound 177
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Sujan Patel on scaling growth with chatbots

Intercom, Inc.

You may remember him from his previous appearance on Inside Intercom, where he spoke about growth marketing for startups. Long story short, I’m interested in conversational marketing and getting automation systems processes for both of these teams to thrive. Sujan: Mailshake is an outbound sales tool. . Short on time?

Outbound 151
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BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.