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The Customer Service Gap Model

BrainMates

It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations. While the SERVQUAL model is often used in customer service, it’s just as valuable for product managers aiming to build seamless, end-to-end product experiences.

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Sometimes hard UI can be a blessing

UX Planet

Desirable difficulties in B2B and B2C product design — and what research on disfluent fonts can teach us. After all, when the product is built for professionals, a more complex interface that offers greater flexibility is often welcomed by its users. You read this correctly: performance was better with the bad font.

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Outsourced Software Product Development: A Comprehensive Guide

Arkenea

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

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5 Proven Mobile App Optimization Strategies to Boost Engagement

Userpilot

As a product manager, I know that even small friction points cause users to drop off. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. Small inefficiencies, whether a slow startup time, unclear navigation, or poor caching, can lead to user drop-off.

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Top PLG Product Manager Roles (+ Candidate Spotlight)

Userpilot

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Recommended product manager job openings in the PLG field Looking for a job in PLG companies?

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12 heuristics for content design

UX Planet

Following heuristics as a designer is a bit like standing on the shoulders of giants: these guidelines are based on years of UX practice and research into what makes interfaces usable. There’s a lot of overlap between these heuristics, but they also each make valuable contributions and address weaknesses or omissions in each other.

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How Userpilot Powers Effective Onboarding and User Communication for Healthcare Companies

Userpilot

Reducing member support costs and engineering resource spend Healthcare organizations often receive a high volume of support inquiries regarding basic portal/app navigation, feature discovery , or account issues. Userpilot solves this problem by making it easier for product teams to create in-app guidance themselves, without any coding.