Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Product Culture

MAY 17, 2023

Successful product people work hard on market fit: What problems might lead customers to test or buy their product? How many customers would potentially do the same? For more information about our privacy practices please visit our Privacy Policy here. It’s all hypothesis until fit happens. Tell me a story.

User Testing 52

User Testing Roadmap Marketing Naming 52

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal. We knew this was a bad customer experience.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Access to customer data is limited to authorized employees who require it for their job. Data access.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Centercode

OCTOBER 14, 2020

In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Validating your product’s ability to connect to and communicate with other home-office devices requires thorough, constant testing (and iteration) across thousands of diverse use cases. Industry Challenges. Your Path to Success.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  What Have We Committed To?   (Repeat every quarter.)

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mind the Product

APRIL 16, 2018

He graciously joined us at ProductTank NYC to talk about some interesting work his team had done to address the needs of a customer segment which they had not fully supported until recently – Pro users. To showcase a “classic” customer, Matthew uses the example of his friend Sarah, who runs a home organizing business.

User Testing 74

User Testing Customer Feedback Customer Experience Feedback Software 74

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. This helps ensure adherence to change management policies while empowering developers through faster feature rollout. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page.

User Testing 94

User Testing Product Research Research Software Data Visualization 94

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 91

Reporting Tools Technical Review User Testing Data Visualization 91

Product Innovation Educators

APRIL 15, 2024

They created value propositions for customers by doing the exact opposite of what the industry did. It was all customer-unfriendly. They start with the customer and work backward. Kevin and I, from a first-principles standpoint, redesigned a Working Backwards process that fit T-Mobile. Start with customer centricity.

User Testing 114

User Testing Product Management Product Manager Product Research 114

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. the product/market fit. Customers didn’t understand the app’s value, and sales were low. But it’s possible to avoid this outcome with a crucial and effective methodology called customer development plan.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Product Talk

OCTOBER 18, 2023

A regular cadence of assumption testing helps product teams quickly determine which ideas will work and which ones won’t. And sadly, most product teams don’t do any assumption testing at all. In this article, I’ll cover assumption testing from beginning to end, including: Why should product teams test their assumptions?

Product Research 258

Product Research User Testing Testing Analytic Tools 258

Product Bookshelf

APRIL 15, 2024

A good strategy consists of a diagnosis, guiding policy, and coherent actions. Product strategy is commonly portrayed as a package: company vision/mission, company business strategy/objectives, ideal customer profile (where to play), unique value proposition (how to win), and roadmap/initiatives. Why is product strategy so hard?

Product Strategy 62

Product Strategy Weak Development Team Strategy Data Visualization 62

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What you can expect ????

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Indicative

FEBRUARY 6, 2020

At Indicative, we value our customers’ feedback. Thanks to customer feedback we have a lot of exciting features in the pipeline, that’s why we’d love if you shared your feedback (good or bad) here through our two-question survey ! The California Consumer Privacy Act ( CCPA ) took effect on January 1, 2020.

Data Visualization 81

Data Visualization User Testing Product Research Reporting Tools 81

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino then had to cater to that exact customer profile. The ‘repeat renter’ became the foundation for all subsequent tests.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

User Testing 40

User Testing Research Software Product Research Market Research 40

Mixpanel

SEPTEMBER 23, 2021

When it comes to running these kinds of product tests, using feature flags can be a really effective and minimally disruptive way to go. Testing with feature flags via a platform like Split reduces technical labor and implementation time. Can you give us a great use case you’ve seen for feature flag experimentation?

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

Department of Product

SEPTEMBER 14, 2023

Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. Gmail is developing emoji reactions that would allow users to quickly respond to emails. billion valuation.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

UX Studio

FEBRUARY 15, 2023

In the last year, together with our hiring manager and my colleagues, I have attended more than 75 final designer and researcher interviews. So, here are some tips to help both UX designers and researchers nail their final interview. Team fit is crucial for us – it’s the secret sauce for building a great team.

UX 108

UX User Testing Weak Development Team Presentation 108

Intercom, Inc.

MARCH 26, 2020

As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.

Customer Experience 192

Customer Experience Data Visualization Travel User Testing 192

Mironov Consulting

APRIL 7, 2018

I speak/write incessantly about the importance of product managers talking directly with their users and buyers (collectively “customers”), not mediated through Sales, Marketing, Customer Success, User Experience, or stray notes posted to Salesforce. Marketing: user/market research is a stand-alone activity.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

Product Culture

OCTOBER 25, 2023

In a famous example, Facebook found that users who add at least 7 friends in their first 10 days on the app tended to be more engaged and stay with the product longer. This led them to set an Objective of getting more new users to add more friends right away. We will treat your information with respect. At work or at play?

Onboarding KPIs 52

Onboarding KPIs Naming User Testing Customer Experience 52

PMLesson's Ace the PM Interview

MAY 5, 2020

I worked in Product Marketing at Google for 5 years across 3 different continents across consumer products like Google Search in the U.S Generally the PMM's responsibilities communicating the Why , What , and When to the market and users. He'll deep-dive on what a typical day as a Google Product Marketing Manager looks like.

User Testing 52

User Testing Product Marketing Product Research Marketing 52