Userpilot

MARCH 21, 2025

Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn. It ensures faster load times, intuitive navigation, and a smooth user experience. Use appropriate cache expiration policies. Conduct user testing. Avoid unnecessary wake-ups.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Not all friction halts the customer experience or hampers the conversion process.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. Does it address (and fix) their needs and pain points ? Everything.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. To illustrate the customer journey in the present.

User Testing 105

User Testing Customer Experience Customer Feedback Data Visualization 105

The Product Coalition

SEPTEMBER 4, 2020

They believed developers should not be involved in the user interface design process and that they should have full control over designing the user experience. They also said that end users didn’t know what they wanted unless we, the graphic designers, showed it to them (they were Steve Jobs fanboys). the end users?—?but

Weak Development Team 141

Weak Development Team Systems Review Customer Experience Software Review 141

Mind the Product

DECEMBER 11, 2017

They believed developers should not be involved in the user interface design process and that they should have full control over designing the user experience. They also said that end users didn’t know what they wanted unless we, the graphic designers, showed it to them (they were Steve Jobs fanboys).

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Weak Development Team Systems Review Customer Experience Software Review 130

Userpilot

JANUARY 15, 2025

A session replay is a reproduction of a users experience on your website or app. Avoid and reduce bug costs: Most session replay tools can show the exact steps a user took leading up to an error. Enhance customer support: A user session replay empowers your support team to provide truly personalized assistance.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Enterprise 52

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

APRIL 3, 2025

This is exactly why mobile in-app messaging matters, so your user experience doesn't end up feeling clunky and impersonal. That in-app messaging is great for driving user engagement compared to other forms of customer communication, among other benefits. Frustrated, they exit the mobile app , probably for good.

Feedback Software 66

Feedback Software Analytic Tools Research Software Messaging 66

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. Let’s get right to it.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JULY 2, 2024

TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT support. Security and data governance : Protects data integrity, confidentiality, and compliance, maintaining user trust and preventing data loss or unauthorized access.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Userpilot

FEBRUARY 15, 2023

Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it. Product analytics tools allow you to track user behavior to get a better understanding of their needs and pain points to further improve their user experience. Want to learn how? Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Know your audience First of all, don’t underestimate the power of user research to understand your audience. What are their pain points? Notion has an entire page dedicated to customer stories.

UX 97

UX Reporting Tools Data Visualization Research Software 97

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. In order to capture the immediate relevance and need for their product, Rhino had to uncover the distinct experiences, preferences, and goals of young renters. Rhino then had to cater to that exact customer profile.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

eG Innovations

APRIL 11, 2023

Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use. Traceability Maintenance modes and policies give administrators and IT teams visibility on who has done what, when and for what reason. Custom RBAC roles can also be created and applied if needed.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Arkenea

JUNE 23, 2025

Phase 1: Assessment and Planning (Months 1-2) Current State Analysis : Begin with a comprehensive assessment of your organization’s existing data landscape, technical infrastructure, and workflow requirements.

Healthcare 52

Healthcare Reporting Tools Research Software Feedback Software 52

AB Tasty

AUGUST 19, 2024

Even within a single industry, users will hold varied expectations based on your brand, communication style, target audience, funnel, etc. Chronodrive’s solution may not be applicable to most companies, but every business can think back on their typical user’s pain points and conceptualize how GenAI could help ease them.

Data Visualization 52

Data Visualization Artificial Inteligence User Testing Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. By acting on the data you collect, you can improve the product and the user experience.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason.

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Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

The Institute of International Finance recently observed that “customers, particularly Millennials, now expect on-demand, high-touch, and rapidly services focused on user experience.”. To begin, we surveyed brokers about their pain points around quoting and origination. And for good reason.

Reporting Tools 40

Reporting Tools User Testing Product Research Customer Experience 40

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. In order to capture the immediate relevance and need for their product, Rhino had to uncover the distinct experiences, preferences, and goals of young renters. Rhino then had to cater to that exact customer profile.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. In order to capture the immediate relevance and need for their product, Rhino had to uncover the distinct experiences, preferences, and goals of young renters. Rhino then had to cater to that exact customer profile.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Usersnap

FEBRUARY 5, 2024

The first step is to understand your users’ needs and pain points. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. This insight led to a simple yet impactful feature that significantly improved the user experience. The result?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Product intelligence involves using customer data to continuously make smart changes to products. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Studio

MARCH 30, 2024

By carefully selecting participants who represent the target audience, researchers can gather meaningful insights into that specific user group’s behaviors, needs, and pain points. It’s usually effective when the company has an easy way to reach users – like a mailing list or newsletter.

User Testing 67

User Testing Research Software Customer Experience Product Research 67

Userzoom

JULY 3, 2019

We’re proud to present Paul Boag, User Experience Strategist and author of User Experience Revolution, and his talk ‘How to Work Collaboratively on the User Experience’. So how do we begin to embed this kinda collaborative user experience approach into everything we do?

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Userpilot

MARCH 28, 2022

Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Amplitude’s witty cookie policy modal shows that even ‘boring’ parts of UX can be engaging. Airtable provides great UX by effectively managing the level of friction at signup. Get a demo to see how!

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Analytic Tools Feedback Software UX Data Visualization 111

Userzoom

DECEMBER 17, 2019

First however you’ll need some sound advice from a panel of UX experts who know a little something about talking to budget-holders and convincing them to invest in user experience. Harry Brignull, User Experience Consultant, brignull.com. How will your better user experience increase revenue?

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User Testing Research Software Product Research Customer Feedback 122

Product Talk

MAY 7, 2025

Our discovery champion, Gary Clift , saw that the new version of his companys API was falling short of customer expectations. If youve applied continuous discovery habits to an API and want to share your experience with us, please get in touch to let us know ! Customers would need to use the new API to get the new NDC airfares.

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Reporting Tools Research Software Feedback Software User Testing 187