article thumbnail

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom, Inc.

That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports. Drive informed business decisions with custom reports. Create detailed new dashboards with custom reports.

article thumbnail

Why live chat isn’t just for customer service anymore

Intercom, Inc.

According to an eConsultancy report , for every $92 spent acquiring prospects only $1 is spent converting them. The report is a bit dated, but the underlying thinking persists: companies still spend disproportionately on acquisition and neglect conversion. How to use live chat for a product launch. Learn more: .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Outsourced Software Product Development: A Comprehensive Guide

Arkenea

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

article thumbnail

No more compromises: Announcing 20+ new features to supercharge your customer support

Intercom, Inc.

Multiple industries are suddenly forced to move operations online, and support teams are at the forefront of this transformation – battling every day to deliver excellent, fast customer service, while facing an unprecedented volume of enquiries and issues. Sophisticated reporting for valuable insights. Ticketing meets the Messenger.

article thumbnail

How to Build a Beta Test Support Plan (+ SLA Tips and Checklist)

Centercode

Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New? AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x.

article thumbnail

3 Ways In Which Test Management Tools Assist Startups To Expand

The Product Coalition

Image by ar130405 from Pixabay Test management tools are utilized to save information on the ways testing is done, plan testing activities and tell the status of the quality assurance activities. The tools have various approaches to testing and therefore, they have various sets of features.

article thumbnail

TEI 283: 2020 Summit Lessons Learned – with Chad McAllister

Product Innovation Educators

Summary of some concepts discussed for product managers. [1:38] Just like after a product launch, I conducted a lessons-learned meeting with the Summit team to discuss: What worked (best practices). 14:24] Other decisions we were happy with: Pre-recorded sessions—technology worked. 1:38] Summit Lessons Learned Meeting.