The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

Feedback Software 166

Feedback Software Systems Review Software Review Reporting Tools 166

UX Planet

JANUARY 22, 2025

CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod. Reference values CRR varies widely across industries due to differences in customer expectations about business. SaaS: 85%95%. increased churn).

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

UX Planet

JANUARY 18, 2025

For a deeper dive into our project planning, please refer to[ Link ]. Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs. We developed a detailed Gantt chart outlining the project timeline, milestones, and dependencies between different tasks.

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. However, the value would be fewer tickets submitted to the help desk and fewer customers canceling due to unreasonable load times. On its own, it may be worth it. Does it make sense?

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Intercom, Inc.

AUGUST 11, 2021

Monitoring and alerting systems aren’t perfect, and it can take some time for the customers to notice problems and report them to the support team. We all deal with business-critical legacy systems from time to time. Even the simplest change to those systems could be risky because of your lack of context and the potential blast radius.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play?

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Atlassian

FEBRUARY 3, 2022

In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

The Product Guy

JUNE 25, 2018

Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). Managers: Refer to Dale Carnegie’s principle #6: Be “lavish in your praise.” Continuous Learning: Leveling up your skills. Obtaining extension on stakeholder requests.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

The Product Coalition

MARCH 18, 2022

The ability of a computer system to handle an increasing volume of work is referred to as scalability (e.g., Blockchain does not make significant measures to modify the system to deal with expanding demand, data, and resources (e.g., What is blockchain Scalability? a database or search engine).

Technical Review 181

Technical Review Systems Review Reference Technology 181

The Product Coalition

DECEMBER 28, 2020

They have a number of strategic benefits… They deliver high quality and service due to the importance of the relationship to both organisations. Partnership Framework How to create effective partnerships The following is a list of principles to supplement standard procurement practices (RFPs, due dil, legals, supplier evaluations etc.).

Feedback Software 179

Feedback Software Technical Review Technology Systems Review 179

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. is another common question asked by stakeholders when they review the proposal. link] If youre proposing a visual redesign, you should provide visual references for stakeholders.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Intercom, Inc.

AUGUST 17, 2020

And while machine translation is often suited to live conversations due to the importance of responding in real-time, anything less than human translation for knowledge base articles and onboarding flows won’t make for a good customer experience – and will inevitably result in low engagement and adoption rates.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. These metrics are designed to be used together as a system to provide a balanced look at overall team performance. It’s important that this metric is used only as a system health metric, and always alongside other metrics in the framework.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . To be clear, I am not talking about what is commonly referred to as “Scrum-ban”. How does work flow through the team/system? . Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. The not so simple case.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Planet

DECEMBER 6, 2024

To do this, we will analyze effective strategies and refer to some key successful studies. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Are you thinking of implementing AI into your UX strategies? If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Product Innovation Educators

AUGUST 5, 2024

Unity: Synergy in Action Unity, or “oneness,” refers to creating a team that achieves more collectively than the sum of individual efforts. Due to recent downsizing, our subject company had only five team members available for this crucial project. Acknowledge when you’re uncertain or have made a mistake.

Technical Review 297

Technical Review Product Management Product Manager Leadership 297

Intercom, Inc.

OCTOBER 10, 2018

At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team consistently reviews their teammates’ conversations. During a review, conversations are rated on two main aspects: quality and tone. Measuring our support.

Framework 191

Framework Customer Experience Systems Review Support Training 191

Product Talk

MAY 4, 2022

One of the biggest challenges they’re currently facing is keeping up with synthesis and maintaining the latest system of record for the problems, opportunities and other key learnings. This is mostly because we haven’t booked enough dedicated time in to review immediately after the sessions and have changed tooling around,” says Steve.

Research Software 272

Research Software Feedback Software Product Research Data Visualization 272

Userpilot

OCTOBER 20, 2024

When a customer refers someone — be it a friend or family member — and the referred party makes their first purchase, both receive $5 off. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

JANUARY 12, 2025

This feature improves navigation within large datasets, making it easier to maintain context and quickly reference key datapoints. Enhanced Data Accessibility: By keeping critical data points, such as column titles or unique identifiers, always in view, users can quickly reference and compare information.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. They’ll also feel more confident about returning for a second purchase, upgrading their plan or referring you to a friend.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

Artificial Inteligence 143

Artificial Inteligence Banking Technical Review Systems Review 143

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  When our customers need something we won’t (or shouldn’t) do, we refer them outside.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

OCTOBER 28, 2021

With their many interfaces, IoT systems already offer numerous attack surfaces?—?and Simpler Processes: - Faster time-to-market through reference architectures and designs. - Optimizing Costs: - The costs are clearly calculable thanks to the needs and project-specific reference to services. - and the trend is rising.

Data Visualization 178

Data Visualization Analytic Tools Systems Review Customer Experience 178

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. But good reviews dont happen automatically.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

The Product Coalition

SEPTEMBER 29, 2023

A few years ago, the company faced significant challenges due to role overlap. Technological evolution: New tools and systems can create confusion about responsibilities, especially when there’s an overlap of functions. And, according to Harvard Business Review, open dialogue is a powerful tool for negotiation and collaboration.

Technical Review 158

Technical Review Systems Review Document Article 158

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. G2 reviewers give Pendo an average rating of 4.4 Pendo review. This may have something to do with the dummy data that are preloaded into the system. Pendo review. Userpilot reviews On average, Userpilot has got higher G2 ratings than Pendo – 4.6.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

The Product Coalition

JUNE 26, 2023

Functional leaders can use a simple productivity zone framework to classify work within a function (refer to Figure 1). This productivity zone framework has two dimensions: Task complexity: Refers to the degree of difficulty involved in performing a task. Refer to Figure 2 for generative AI’s business objectives and potential benefits.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

UserVoice

APRIL 4, 2017

Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use. Many companies refer to customer data in Salesforce , and swear by its use as a repository for customer traits… but that’s only one part of the story. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130