UX Planet

MARCH 6, 2025

Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. You can use it as a reference when planning yourtalk. Business vs UX language by Vitaly Friedman. So its better to say, reduces customer drop-off by15%. Good stories sell.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. How to apply actionable metrics to different SaaS business stages.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Open-ended surveys : Rich, descriptive feedback directly fromusers.

Data Visualization 95

Data Visualization Framework UX User Testing 95

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

The Product Coalition

NOVEMBER 29, 2021

During discovery, user interview is a well-known practice to understand the customer requirement and pain-point, however other alternatives help understand the customer problem more effectively and efficiently. For example, pain points in the customer journey are backed by data insights.

Data Visualization 195

Data Visualization Feedback Software Agile Product Research 195

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

UX Studio: Product Management

JULY 29, 2021

Knowing how to sell UX research is an important part of every UX researcher’s toolkit. I’ve made it concise and to the point for you. I’ve made it concise and to the point for you. First, we’ll start by seeing how knowing how to sell research will help you in your UX journey. I’m sure you haven’t.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Jon: Excellent. What have you found?

UX 165

UX Customer Experience Research Software Data Visualization 165

Intercom, Inc.

FEBRUARY 16, 2021

I’ve incorporated this “stolen” advice from my favourite article by the founder of the UX Collective, Fabricio Teixeira, into my own workflows. Examining how other companies’ approach problems will make it easier for you to create a pick and mix of useful references to address issues that you’re working on. tech events.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

Userpilot

OCTOBER 22, 2023

TL;DR A customer retention funnel refers to the various stages customers pass through when interacting with a company, from initiation to ultimately becoming loyal brand advocates. Understand and address customer pain points by collecting feedback via customer surveys. Let’s dive right in!

Feedback Software 104

Feedback Software Analytic Tools Customer Experience User Friction 104

Userpilot

MARCH 15, 2024

Want to conduct customer journey visualization but not sure what’s the best way to do it? This article shows you a step-by-step process for collecting customer data and creating easy-to-understand visual maps. TL;DR A customer journey map represents the steps users take when interacting with your brand. User emotions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 18, 2023

You can discover what paths your users take the most, and why, along with which paths they avoid or drop off from. These insights highlight potential opportunities for growth and pain points that need solving. So let’s look at how you can use user path analysis to your advantage. The customer!

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand.

UX 98

UX Customer Experience Customer Satisfaction User Friction 98

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Discovering opportunities through continuous customer touch points is one of the guiding principles of continuous discovery.

Product Research 230

Product Research User Testing User Friction Research Software 230

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⚔️ User Personas Based on the target users I created these User Personas to identify what are the goals of our users & what are their pain points which can be solved through this app.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

Userpilot

JANUARY 4, 2022

Getting your modal UX right is a more important design issue than many product marketers believe. But if it’s not clear from your modals how to use it, or you don’t interrupt your user with important messages when necessary, even the best-looking product only goes so far. What elements should be part of your modal UX?

UX 98

UX Reporting Tools Software Review User Testing 98

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. to remove friction. to remove friction.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JANUARY 17, 2023

A frictionless customer experience ensures your customers stay with you for a long time. But it requires dedication and consistency to achieve a frictionless experience for your users. Interaction friction : Occurs when the product’s interface is confusing or not easily navigable for users.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. TL;DR Customer acquisition cost (CAC) measures the total sales and marketing expenses for acquiring new customers.

Customer Experience 95

Customer Experience User Friction Customer Feedback Onboarding KPIs 95

Userpilot

JANUARY 12, 2022

Are you tracking customer success metrics for your SaaS? Customer success is key to sustaining your company’s revenue by creating customer lifetime value (LTV). Your customer success efforts should align your business objectives to their specific needs. Customer churn shows the number of users you lose each month.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Product Management University

DECEMBER 13, 2022

Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Read on to learn more about product experience and how to improve it for your customers.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Usersnap

JUNE 10, 2021

Instead of employing random software testers to go through different test scenarios, Pocket Prep gets actual customers to try out the new application. They would have a dozen schools, think of them as accounts, and around 50 users in the testing environment. If we ship fast but not great, it will only upset our users.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. And how do you create and use one? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it? A good sentiment score varies by industry.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

APRIL 11, 2023

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience).

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103