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Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

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Top VMware Horizon Performance Challenges for VM Administrators

eG Innovations

Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. One of the most popular technologies for digital workspaces is VMware Horizon. Instant Clones and App Volumes technologies in Horizon enable fast and on-demand delivery of desktops. What is VMware Horizon?

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Synthetic Monitoring of Amazon WorkSpaces

eG Innovations

Monitoring User Experience and going beyond Logon Simulators with Full Session Simulation. Amazon WorkSpaces enables you to provision virtual, cloud-based Microsoft Windows or Amazon Linux desktops for users. Logon Simulators are a common tool used for VDI and digital workspace monitoring. What is Amazon (AWS) WorkSpaces?

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Azure Active Directory (Azure AD) – 101

eG Innovations

This is a multi-part series that covers monitoring Microsoft Azure Active Directory (AD). As technology keeps evolving, companies increasingly look to technologies like Cloud Computing to expand, modernize and stay competitive, and in doing so companies can expose themselves to risks. Entitlement management and groups.

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Performance Monitoring for AWS NICE DCV VDI and Cloud Protocol

eG Innovations

In today’s article, I will be highlighting eG Enterprise’s monitoring capabilities for Amazon’s AWS NICE DCV VDI protocol that was used first in Amazon’s AppStream 2.0 NICE DCV includes key enterprise features including: Audio codecs and technologies. USB device support for 3D pointing devices, Space mice, and similar.

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User Experience is Top of Mind for IT Executives Today

eG Innovations

Monitoring just the resource usage of applications and infrastructure elements is no longer enough. Hence, the user experience must be central to an IT monitoring strategy, irrespective of the type of applications being used by the business. eG Enterprise v7: The Total User Experience Monitoring and Management Solution.

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Amazon AppStream 2.0 vs Amazon WorkSpaces

eG Innovations

include: Ability to support access from a wide range of devices including smart phones, tablets, thin clients, and workstations, including BYOD (bring your own device). Applications can be accessed on a wide range of OSs including Windows PC, Linux PC, Chromebooks, and Macs. Amazon AppStream 2.0 The advantages of AppStream 2.0