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Generative AI in Your Business Strategy: From Concept to Reality

The Product Coalition

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.

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Augmented Analytics Guide: Definition, Examples & Use Cases

Reveal

describes very well what exactly augmented analytics is : ‘’Augmented analytics is the use of enabling technologies such as machine learning and AI to assist with data preparation, insight generation, and insight exploration to augment how people explore and analyze data in analytics and BI platforms. Research company Gartner Inc.

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What is a Retention Manager? Responsibilities, Salaries, and More

Userpilot

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty.

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Solving 9 Business Problems with Micro Frontends

Modus Create

Feature teams enjoy a healthy mix of freedom and solution-level agreements that produce a meaningful mini-application with a lifecycle of its own. . Applications or websites serviced by large or many teams can use micro frontends as a way to organically distribute areas of responsibility. 9 Common Problems Solved by Micro Frontends.

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What is a Customer Service Representative? Responsibilities, Salaries, and More

Userpilot

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

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Customer Service Representative Career Path

Userpilot

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.