UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

Feedback Software

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Before we discuss the steps for creating interactive demos, let’s explain some of the benefits so you can see why this marketing asset is not a waste of resources.

Demo

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Product managers must address these factors to ensure the product aligns with changing market conditions and customer needs, even as the company evolves.

User Testing

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing

UX Planet

MARCH 6, 2025

Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. Business vs UX language by Vitaly Friedman. So its better to say, reduces customer drop-off by15%. Good stories sell. Good stories keep listeners engaged.

User Testing

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results.

User Testing

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures a smooth, engaging experience across performance, UX, and accessibility. Conduct user testing.

Analytic Tools

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization

Userpilot

JULY 22, 2025

By collecting in-app feedback through surveys and watching session replays, you can understand the ‘why’ behind user actions and make more informed decisions to enhance the user journey from start to finish. Customer data in Salesforce. And it’s not just the user experience that suffers. Why is this a problem?

Onboarding KPIs

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results.

User Testing

Userpilot

MAY 30, 2025

Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. It could be very basic at first if a customer has never used a mobile growth platform before, maybe you want to validate your hypothesis on what your most popular feature is. Average session duration formula.

Onboarding KPIs

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. For example: Modals: Launch a short tutorial video modal when users access a complex screen.

Onboarding KPIs

Userpilot

JULY 17, 2025

See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. What are the stages of the customer lifecycle?

Onboarding KPIs

Userpilot

APRIL 30, 2025

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

Analytic Tools

UX Planet

NOVEMBER 18, 2024

At various touchpoints throughout the process, different resources are assigned to assist the citizen in renewing their license. These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation.

Data Visualization

Userpilot

MARCH 30, 2025

Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it. The UX should feel intuitive and seamlessly guide users through the app. Create custom playlists on Spotify.

Analytic Tools

Userpilot

APRIL 9, 2025

They also plan to leverage Userpilots resource center soon to further assist their user base. Userpilot also improved internal workflows with the design and onboarding teams working together to ensure users took desired actions. Guide your users with Userpilots in-app resource center.

Analytic Tools

Userpilot

JANUARY 21, 2025

To diagnose and fix user frustration, you need product analytics that goes beyond surface-level metrics. In this article, I’ll show you how to identify those frustrated users and, more importantly, how to address them for product growth and customer retention. Are you overlooking user frustration?

Data Visualization

Userpilot

MARCH 30, 2025

Lightweight user surveys embedded in guides. Resource center. A self-service hub where users can find documentation, FAQs, and guides. These in-app guides are quite complete, but the customization is pretty limited compared to the web version. You can track key metrics on mobile engagement with custom dashboards.

Data Visualization

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. In B2B, especially, if customers keep buying and users adapt their behavior, these deeper problems might not even be seen as problems at all.

User Testing

Userpilot

JANUARY 29, 2025

Having such a detailed view of the user journey at your fingertips allows you to easily make a number of product improvements. Identify drop-off points: Once you find drop-off points in user funnels, you can combine them with session replays to understand the exact reasons behind them and optimize conversion rates accordingly.

Data Visualization

Userpilot

DECEMBER 8, 2024

No free trial, but custom demos are available. So if youre in a mid-sized team and enterprise, FullStory is the tool you grab when you want to improve your UX without digging through hours of recordings. Main features: AI-powered session insights : Automatically identifies friction points like rage clicks or form errors.

Data Visualization

Arkenea

JUNE 27, 2025

Steps to Developing a Healthcare SaaS Software Features of Custom Healthcare SaaS Application Benefits of SaaS in the Healthcare Sector How to Gain Competitive Advantage in the Healthcare SaaS Space? Vertical SaaS: Vertical SaaS is expected to grow because of its ability to address customer needs.

Research Software

Userpilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. Hotspots: Small, interactive icons that direct users attention to specific areas in your mobile app.

Data Visualization

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features.

Data Visualization

Userpilot

JUNE 4, 2025

Without a focused process, you risk chasing vanity metrics, misallocating your teams time, and missing critical user pain points, which leads to frustrated customers, rising churn, and stalled growth. Then, Id create segments to have a better understanding of the different personas in the user base.

Analytic Tools

Userpilot

APRIL 2, 2025

Key capabilities include segmentation, which allows you to group users based on behavior, demographics, or custom properties; custom analytics dashboards, which visualize the metrics that matter most to your team; and screen-level analytics, which show exactly how users interact with each part of your app.

Data Visualization

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

User Friction

Product Talk

DECEMBER 1, 2021

You’ll still need to put a lot of time and effort into defining your outcome , setting up your product trio , creating weekly touch points with customers , and mapping the opportunity space. We, in combination with the UX Research team , wanted to treat squad-initiated research as a product in itself,” says Matt. Tweet This.

Product Research

Product Innovation Educators

OCTOBER 16, 2023

It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too.

User Testing

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software