Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. TL;DR UX design aims to create meaningful, relevant experiences for users.

Research Software 81

Research Software User Testing Feedback Software UX 81

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 81

Data Visualization Analytic Tools Research Software Feedback Software 81

Amplitude

FEBRUARY 11, 2021

At Amplitude, we think of our customers as a part of the team. As product managers (PMs), we spend a significant portion of our time talking to customers and understanding their experiences to shape our roadmap and strategy—you may have even done an interview with us! So much so that it’s even one of our operating principles.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey. What is customer experience design?

Customer Experience 74

Customer Experience User Testing Customer Feedback Feedback Software 74

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. His answer intrigued me because it identified a clear pain point that isn’t getting enough attention.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 88

Customer Feedback User Testing Feedback Software Data Visualization 88

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. Also, in various organizations which have grown in product maturity, customer base etc., Product Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Reporting Tools 100

Userpilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. Let’s dive in!

Technical Review 82

Technical Review User Testing Product Management Product Manager 82

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

ProductPlan

MARCH 14, 2023

trillion healthcare industry , or even those already working there, it’s key to understand what makes product management in healthcare a little different from consumer tech or small business solutions. Who’s the customer for healthcare product managers? For those contemplating moving into the $4.3 It begins with what’s at stake.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 248

Data Visualization Analytic Tools Research Software Product Research 248

Ronke PM

MARCH 26, 2024

Product leaders must influence and engage all stakeholders, from sales and technical support to client success, design, research, marketing, and engineering. Leaders must ensure their teams understand how their work impacts customers and the organization. Aligning early allows us to influence their roadmap and avoid surprises.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

Userpilot

MAY 29, 2024

Lucidchart – best tool for customer journey mapping. Figma – best tool for product designers to create interactive prototypes and user interfaces. Maze – best tool for user interviews and testing. Start by creating detailed user personas and mapping their pain points. User empathy map.

Data Visualization 74

Data Visualization Research Software Feedback Software Analytic Tools 74

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Feedback 82

People-First Product Leadership

JULY 17, 2023

Similar to tech debt, there will be undesired consequences later on. Do the answers reflect an individual who seeks out collaborative ways to improve the customer and/or organization experience or are the answers filled with self promotion? In product companies, we live for these disruptive technologies.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Modus Create

FEBRUARY 16, 2022

Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . This is primarily due to increased departmental silos, making it difficult to strategize cross-functional digital initiatives. In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

The Product Coalition

OCTOBER 21, 2018

Crafted by design, engineered to keep customers close. I believe this constant change is the reason that people have become frustrated with roadmaps, and in some cases have even went so far as to declare the roadmap dead. For many product people, the roadmap is their first taste of business strategy.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113

Ronke PM

JUNE 21, 2023

Table of Contents Sales meetings with potential customers. Customer Success/Relationship Management meeting with an existing customer. Internal Sales and Customer Success/Relationship Management Quarterly Business Reviews (QBR) meetings. Customer Quarterly Business Reviews (QBR) meetings.

Technical Review 52

Technical Review Product Management Product Manager Customer Feedback 52

Userpilot

NOVEMBER 23, 2023

TL;DR Hard skills, like technical knowledge, are job-specific and enable product managers to perform their core responsibilities. Product management involves analyzing user experience , so a product manager needs to be able to use a range of techniques to do it effectively. What’s the difference?

Analytic Tools 87

Analytic Tools Research Software Data Visualization Product Research 87

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MAY 17, 2024

While they all serve the same purpose, product (or customer) feedback tools come in different categories, depending on the specific problem they solve. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options. Appcues — Best for analyzing in-app customer feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. To answer this need, we came up with a better way to gauge customer loyalty and emotion: NPS+. .

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

SEPTEMBER 29, 2023

In this article, we've got a comprehensive review of the entire product development process. You can do that with innovations like 'fake door tests' Once you know you've got something valuable, you need to test your concept and plan your roadmap so you and your team have a clear strategic plan.

User Testing 92

User Testing Feedback Software Research Software Product Research 92

ProductPlan

NOVEMBER 24, 2021

Multiply that by hundreds of requests from dozens of customers, stakeholders, and coworkers, and now you feel like the Grinch while they view you as a ruthless gatekeeper. They’ve pitched and won them over, but the customer won’t commit without this one extra thing. Will the customer help fund this development?

Technical Review 100

Technical Review Product Management Product Manager User Friction 100

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Roadmapping is one of the unsung heroes in the product arena. Perfect your roadmapping skills by learning from the examples below! Useful, right?

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 92

Feedback Software Customer Feedback User Testing Data Visualization 92

The Product Coalition

JANUARY 11, 2023

Product Managers play a crucial role in establishing the strategy and roadmap for a company’s products and leading cross-functional teams in the design, development, and launch of the products. Product managers also act as the voice of the product, prioritize customer problems, and manage stakeholder expectations.

Feedback Software 103

Feedback Software Research Software User Testing Technical Review 103

Lenny Rachitsky

APRIL 9, 2024

It is our job to create computing technology such that nobody has to program. I once defined the job of a product manager as to “ deliver business impact by marshaling the resources of your team to identify and solve the most impactful customer problems. That everybody should learn how to program.

Data Visualization 118

Data Visualization ChatGPT Research Software Product Management 118