Remove Study Remove User Friction Remove Vision
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Product in Practice: Mapping Business and Product Outcomes to Stand Out in the Job Search

Product Talk

’ – Tweet This In conversations with hiring managers, Teeba would ask: “What is your product vision, and what product outcomes are you driving?” I made sure to think about both the end customer experience and the tax expert experience,” says Teeba. This one focuses on customer support within the platform.

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528: From startup founder to product success and why interacting with people is the big change – with Anya Cheng

Product Innovation Educators

Through market research, she discovered her ideal customers weren’t whom she initially expected. The service attracted a surprisingly diverse customer base, ranging from 16 to 85 years old, including professionals across various industries – from sales executives to pastors.

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Case Study: Launching PayMe from HSBC

Mind the Product

We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). We validated the pain points using focus groups and user interviews, and we quantified them using a survey. It can be in social value – and this is how we won.

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Spotlight Vision and the Diminishing Returns of Obsessive Customer Focus

The Product Coalition

In some cases, growth problems are caused by a limiting spotlight vision, where product organisations continue to focus on the needs of a small segment of users even when it reaches a point where it no longer yields meaningful returns. The quiet churners But there is more in the shadows than just existing users.

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450: The process that makes Thrive Market thrive – with Jonas Klink

Product Innovation Educators

He has established a system allowing the team to focus on understanding customer needs more deeply, creating Outcomes through hypothesis-based testing, and measuring progress through Velocity, Win Rate and impact towards their North Star Metric. In a minute, he will tell us how to do the same thing.

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Product in Practice: Tackling Big Hairy Product Challenges with Continuous Discovery

Product Talk

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

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The Customer Service Gap Model

BrainMates

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.