Centercode
AUGUST 7, 2020
When you’re managing beta and delta testing, you’re tasked with providing accurate, useful insights to several different stakeholders — reporting and prioritizing issues for Engineering and QA, feature acceptance for Product Management, contextualizing insights for UX, even testimonials for Marketing.
Userpilot
SEPTEMBER 2, 2022
But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. On-demand, self-serve resource center. Checklists.
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The Product Coalition
NOVEMBER 14, 2018
Designers (UX/UI designers, UX researchers, etc.) Services (customer support, training, etc.) Some of them may be relevant depending on if you manage an enterprise or consumer product… or both. Engineers (software engineers, quality assurance engineers, etc.) Marketing (product, social, brand, communications, etc.)
Amplitude
JANUARY 27, 2021
Support training and onboarding. Create and conduct more customized onboarding and training experiences. Some aspects of customer engagement, like responding to tickets in the support queue or conducting primary research, require a higher level of expertise. Observe them using your product, if relevant.
Mironov Consulting
SEPTEMBER 22, 2020
Product and design/UX folks are barred from ever showing any more prototypes to paying customers. UX testing” or “Conceptual workflow” ( NON-REVENUE ). Field teams swear never to sell the finished version – whenever it might arrive – and conclude that the maker team is incompetent. How excited are potential prospects? “UX
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