Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

FEBRUARY 3, 2022

A product leader’s number-one responsibility involves cutting through the hype and helping leadership understand where that company sits within the value delivery system of a new product. By examining the foundational technology building blocks and customer adoption of new technologies. This technology is still cooking.

Technical Review 158

Technical Review Technology Onboarding KPIs Customer Experience 158

UX Planet

DECEMBER 6, 2024

Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. Here are some key advantages: Improved user engagement: A well-designed application captures users attention and keeps them engaged.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. There are more technology jobs than ever before. Choose standard technology. Choose standard technology.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Alchemer Mobile

NOVEMBER 10, 2022

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. A strong digital brandensures: Customer Loyalty: A seamless and intuitive digital experience keeps customers engaged.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. A case study on how ecosystem strategy led to a 30% increase in user adoption. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). Exclusive deep dives like this one on strategic influence.

Systems Review 150

Systems Review Customer Experience Management Management 150

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Alchemer Mobile

APRIL 18, 2019

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. In a nutshell, PWAs are about creating app-like experiences on the web, and they aren’t specific to any particular device format. You should do this on a mobile device as that’s the best way to judge how user-friendly your PWA is.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. Once you’ve validated key UX and technology risks, scale by asking the team to split up. 2 Don’t Scale Prematurely.

Feedback Software 231

Feedback Software Research Software User Testing Customer Experience 231

Mind the Product

MARCH 23, 2017

They hoped to kick-start technological innovation within the banking industry through increasing competition. In this talk by Ole Mahrt , Product Manager at Monzo, discusses how this approach can enable a powerful, intelligent banking experience. Technology Shouldn’t be a Bottleneck. Making innovate changes was (is?)

Banking 156

Banking Technical Review Customer Experience Systems Review 156

The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools.

User Testing 158

User Testing Product Research Testing Software Review 158

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent.

Artificial Inteligence 144

Artificial Inteligence Banking Technical Review Systems Review 144

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. 45%, while the UK was at 29% usage.

Data Visualization 73

Data Visualization Banking Reporting Tools Analytic Tools 73

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. To serve content, Content Management System (CMS) is on the rise. You don’t need to be a CMS PRO?—?leave

Customer Communications 86

Customer Communications Feedback Software Reporting Tools Technical Review 86

The Product Coalition

FEBRUARY 26, 2021

Pioneering one technology revolution after the other, Apple gave to the world the first user-friendly all-in-one desktop computer, the smartphone that became a way of life , the watch that keeps you connected everywhere at any time, and a digital wallet that is not just cash-free but also contactless.

Customer Experience 136

Customer Experience Technical Review Systems Review Software Review 136

The Product Coalition

MAY 24, 2023

To participate in this game, you have used to travel miles away to experience the thrill of this gaming. But today, the advancement of technology helps you to become more accessible to gamblers. The market has seen a rise in demand for casino software developers due to the game’s worldwide appeal. What is a Casino Game?

Software Review 158

Software Review Development Technical Review Customer Experience 158

The Product Coalition

NOVEMBER 23, 2023

In today’s healthcare, digital technology is becoming increasingly vital. Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. million patients affected by healthcare-related data breaches in 2021.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

The Product Coalition

JANUARY 27, 2024

Digital technology has inadvertently become a significant contributor to the growing carbon footprint of the tech industry. Storage: The Backbone of Data Management Every application must store and retrieve data, whether on hard drives, solid-state drives, cloud storage, or networked systems.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. In 2023, more web-based businesses will be opting to develop mobile apps to build a loyal customer base, uncover more valuable user insights, and facilitate a more seamless user journey.

Analytic Tools 147

Analytic Tools Research Software Data Visualization Technical Review 147

The Product Coalition

MARCH 18, 2021

Look for relevant SaaS development experience. E.g., you need to look for experience in the industry you target and the technology stack. Non-functional requirements (NFRs): These describe how well the system should perform and not what it does. Native apps deliver the best user experience and performance.

Feedback Software 170

Feedback Software Research Software Reporting Tools User Testing 170

Mind the Product

SEPTEMBER 25, 2017

This growth demonstrates that both users and product teams are realising value from embedded analytics. What’s more, 94% of product managers and developers reported that embedded analytics helps them improve customer satisfaction, and 99% said it helps them improve the user experience. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Prototyping and design: Wireframes, mockups, user experience flows.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Designers have designed themselves out of the equation.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

The Product Coalition

FEBRUARY 24, 2023

with a code base that can be used across multiple operating systems, browsers, and devices (desktop, mobile, tablet) on one computer. Some of these factors, such as demand from business users and increased security requirements, may contribute to the increased adoption of these applications, which are expected to become more ubiquitous soon.

Reporting Tools 148

Reporting Tools Data Visualization Software Review Technical Review 148

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. Its stock went from $38 at the end of 2012 to $120 in seven years.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

SEPTEMBER 4, 2020

So you can imagine the culture shock I experienced when I took a graphic designer position with a large technology organization in New York City. They believed developers should not be involved in the user interface design process and that they should have full control over designing the user experience.

Weak Development Team 141

Weak Development Team Systems Review Customer Experience Software Review 141

Mind the Product

AUGUST 19, 2019

From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer? Integrity classifiers allow to flag harmful or malicious user-generated content.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

ProductPlan

DECEMBER 11, 2019

Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier. Cloud computing and technological advances make it cheaper and faster to bring a viable product to the market. We want to make the first time user experience rewarding.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Modus Create

FEBRUARY 12, 2025

AI is revolutionizing product development in ways no technology has before. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. Reinforcement learning will enable agentic AI systems to adapt and improve continuously.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Mind the Product

JULY 11, 2019

In each scenario, you and your team are asked to set up a tracking system to better understand how customers sign up on your website and ultimately to improve customer acquisition. You set up a sign-up tracking system in a previous job so you have a lot of experience with this. Let’s walk through three hypothetical scenarios.

Product Research 190

Product Research Research Software Customer Experience User Testing 190

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59